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Client Service Representative

Staffing Kansas City, Inc.
Overland Park, KS

Quick Apply

Job Details

Temp-to-hire | Full-time
$18 an hour

Qualifications

Correspondence management
Phone communication
Customer service
Basic math
Word embeddings
Windows
Decision making
Desktop applications
Productivity software
Office phone management

Full Job Description

Client Services Representative Opportunity in Overland Park, Kansas Insurance Company

Contract-to-Hire, Compensation: $18/hr

Schedule: Monday-Friday 8 a.m. - 4:30 p.m.

After the contract-to-hire period is over and you are fully trained, this position does have the opportunity to go HYBRID working Thursday and Friday FROM HOME!

Job Summary

The Client Services Representative Level I is responsible for applying the knowledge of our client's products, the Certificates of Insurance, the computer system and company procedures and philosophies along with judgement, in providing service to agents, insureds, providers and other outside sources on both a pro-active and responsive basis. The CSR will work in a team atmosphere utilizing not only their own expertise, but also the expertise of their peer group and staff in other departments to solve problems, provide information, and lend assistance involving multiple functions of the company. The focus of this position is to provide the services mentioned above in a professional and courteous manner, enabling our client to be recognized as a service-driven organization.

A CSR will step outside the “normal” customer service interaction and intentionally create a person-to-person experience in which the customer leaves the conversation with not only the information they thought they were looking for, but also the information they need and the feeling that they received best in class service.

ROLE RESPONSIBILITIES

1. Attain and keep current an in-depth knowledge of all procedures and guidelines of the Client Services department. Remain up to date in the scope and depth of knowledge required to effectively apply all procedures and guidelines involved in Claims Processing in order to answer related questions from our customers.

2. Be proficient in the use of telephone equipment, i.e. placing calls on hold, transferring calls, retrieving messages from voice mail, conference calls, etc.

3. Be proficient with all computer applications used in handling customer contacts, i.e., DG, Contact Management, AI, Win-Company, Oracle Claimant documentation system, Groupwise email system, various Client Portals, and the department copier/printer/scanner.

4. At all times, represent Company in a positive, professional, thorough, and helpful way.

5. Document all calls, inbound/outbound, in Company’s contact management system.

6. Process voice mails by retrieving, documenting and providing return calls.

7. Meet established department production standards for quality and quantity by using the most efficient time management & proficiency skills in call handling.

8. Handle inbound and outbound contacts (calls, e-mails, and faxes) and determine the proper routing or course of action for those contacts. Ask all questions necessary concerning the issue, thus resulting in complete resolution and eliminating additional calls. If necessary, take responsibility for this contact and follow through to conclusion.

9. Successfully complete a recognized course in Medical Terminology and pass a proficiency exam.

10. Maintain training needs by taking responsibility for seeking additional training as needed.

ROLE REQUIREMENTS

Minimum of 2 years of Customer Service experience in a Call Center is preferred.
Ability to communicate in an assertive but positive manner, using excellent telephone communication skills
Ability to make decisions independently.
Ability to perform basic math skills.
Intermediate level proficiency with Windows – based systems, including but not limited to Microsoft Word.
Ability to compose proper business correspondence (i.e., letters, memos and file documentation) and communicate clearly in e-mail responses to internal and external customers.
Ability to meet company attendance requirements and work overtime as necessary.
Ability to sit or stand for 7.5 hours per day.
Ability to meet departmental training standards.
Ability to achieve and maintain department quality and quantity production standards.
Ability to work under and handle stress associated with varying workloads and deadlines, dealing with difficult callers and handling a high volume of inbound and outbound contacts.

Pay: $18.00 per hour

Application Question(s):

Are you able to work ON-SITE in Overland Park, KS for $18/hr?

Experience:

Customer service: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

Printer Representative jobs

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Cook

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