Top 8923 Pro Account Representative Jobs

Customer Service Rep for Call Center
Waste Pro —Charlotte, NC
- Full-time
- Computer literacy
- Residential
- Analysis skills
6d
Outside Sales Representative
Liberty Roofing Center —Youngstown, OH
- Full-time
- Background check
- Clean driving record
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
2d
Utility Technician
United Site Services —McKenney, VA
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Service Technician
United Site Services —Gainesville, VA
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- 8 hour shift
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P&D Technician
United Site Services —Gainesville, VA
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Accounting Representative
Shasta Orthopaedics & Sports Medicine —Redding, CA
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Fence Technician
United Site Services —Nashville, TN
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- Construction site
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Diesel Mechanic
United Site Services —Old Bridge, NJ
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Service Technician
United Site Services —McKenney, VA
- $17.64 - $23.81 an hour
- 8 hour shift
- Mid-level
- CDL
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Service Technician
United Site Services —Nashville, TN
- $17.64 - $23.81 an hour
- 8 hour shift
- Mid-level
- CDL
- US work authorization
- Health savings account
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Bulk Technician
United Site Services —Glen Gardner, NJ
- $25.99 - $36.39 an hour
- Weekends as needed
- CDL A
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Septic Technician
United Site Services —Glen Gardner, NJ
- $21.66 - $30.33 an hour
- Full-time
- CDL B
- Writing skills
- CDL A
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Financial Sales Representative
South Carolina Federal Credit Union —Charleston, SC
- Call employer
- Office
- High school diploma or GED
- 1 year
Service Technician
United Site Services —Old Bridge, NJ
- $20.42 - $27.57 an hour
- 8 hour shift
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- CDL
- US work authorization
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Helicopter Pilot
Air Methods —Somerset, PA
- $15,000 a year
- Full-time
- Trade school
- Senior level
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Crusher Operator
Gagne & Son Concrete —Belgrade, ME
- $46,645 - $55,735 a year
- Full-time
- Computer literacy
- Pass drug screening
- Mid-level
- Paid parental leave
- AD&D insurance
Quick Apply
Bulk Technician
United Site Services —Glen Gardner, NJ
- $25.99 - $36.39 an hour
- Weekends as needed
- CDL A
- Mid-level
- US work authorization
- Health savings account
- AD&D insurance
Lead Identity Access Management (IAM) Engineer/Architect
Financial Industry Regulatory Authority, Inc. —Washington, DC
- $111,400 - $242,600 a year
- Extended hours
- Hybrid work
- Computer science
- 7 years
- Computer Science
- Paid jury duty
- Commuter assistance
Quick Apply
Septic Technician
United Site Services —Glen Gardner, NJ
- $21.66 - $30.33 an hour
- Full-time
- CDL B
- Writing skills
- CDL A
- Health savings account
- AD&D insurance
Sales Representative/Combo
Peterson CAT —East Quincy, CA
- $60,000 a year
- Full-time
- Background check
- Pass drug screening
- Data analysis skills
Quick Apply
4d

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Customer Service Rep for Call Center

Waste Pro -
Charlotte, NC

Apply Now

Job Details

Full-time
6 days ago

Qualifications

Customer communication
Office phone management

Full Job Description

Waste Pro State Location

Waste Pro North Carolina

Summary

SUMMARY OF POSITION:
The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.

ESSENTIAL JOB FUNCTIONS:
1. Answers incoming calls.
2. Assists existing commercial and residential customers in resolving issues.
3. Provides service quotes for new customers.
4. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
5. Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
6. Averages answering approximately 100 inbound calls per day .
7. Averages answering calls in fewer than 12 seconds.
8. Establishes understanding of customer needs, issues, and requests.
9. Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
10. Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
11. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
12. Supports other service lines when required.
13. Uses Tower system to gather information, provides information, and/or update customer records.
14. Completes cross training with other departments to include Operations, Sales, and Billing.
15. Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.

OTHER JOB RESPONSIBILITIES:

Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro .
Any additional job duties that may be assigned by the Supervisor.

WORK ENVIRONMENT: Normal setting for this job is: office setting.

CDL Required

No CDL Required

..................................................................................

QUALIFICATIONS:

Ability to handle a heavy volume of calls in a professional and efficient manner
Excellent verbal, written and analytical skills
Computer proficiency in MS Office and strong typing Skills,
Ability to multi task.
Ability to react well under pressure and treat others with respect
Ability to identify and resolve problems in a timely manner
Ability to Prioritize and plan work activities
Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards.
Ability to balance team and individual responsibilities and help build a positive team environment.
Ability to adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations and respond promptly to service.

Special Considerations/Physical Work Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;

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Pro Account Representative jobs

Customer Service Rep for Call Center

Outside Sales Representative

Utility Technician

Service Technician

P&D Technician

Accounting Representative

Fence Technician

Diesel Mechanic

Service Technician

Service Technician

Bulk Technician

Septic Technician

Financial Sales Representative

Service Technician

Helicopter Pilot

Crusher Operator

Bulk Technician

Lead Identity Access Management (IAM) Engineer/Architect

Septic Technician

Sales Representative/Combo

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