Top 77724 Problem Solver Jobs

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Director of Operations
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Laboratory Operations Manager

MLM Medical Labs, LLC -
Memphis, TN

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year
10 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Operational analysis
Teamwork
Hiring
Recruiting
Delegation
Stakeholder management

Full Job Description

Job Overview

Reports To: Sr. Director, Central Lab

This position is on site M-F in Memphis, TN.

Salary DOE, $80-$100k.

Direct Reports: Employees in Kit Building, Sample Management, and Logistics

Position Summary:

The Operations Manager plays a critical leadership role in the oversight, planning, and execution of

kit building, logistics, and sample management activities. This individual serves as a key problem

solver who can adapt to changing priorities, coordinate resources, and ensure customer projects

remain on track. Success in this role requires strong communication skills, operational excellence,

and the ability to collaborate effectively with internal and external stakeholders.

Key Responsibilities

Kit Building

Organize kit building operations, including capacity and timeline planning for single-center and

multicenter studies.

Assist with forecasting, ordering, and inventory management of consumables.

Support Study Directors with kit design and implementation for new studies.

Logistics

Ensure successful execution of all inbound and outbound shipments.

Manage staffing to support timely shipping and receiving activities.

Ensure shipment tracking through appropriate IT systems.

Provide troubleshooting support for delayed or non-standard shipments.

Sample Receipt & Management

Ensure timely logging of study samples (Safety, PK/PD) for laboratory analysis.

Maintain 100% sample inventory accuracy.

Coordinate timely forwarding of samples to partner laboratories.

Ensure proper documentation and storage of all samples.

Oversee monitoring and documentation of refrigerators, freezers, and deep-freeze storage.

Conduct capacity planning in collaboration with Study Directors.

Assign personnel across operational workstations as needed.

Review and provide feedback on study and analysis plans.

Leadership & Operational Excellence

Participate in recruiting, interviewing, onboarding, and training employees.

Conduct employee performance evaluations and development discussions.

Coordinate cross-training initiatives to enhance workforce flexibility.

Create, review, and revise SOPs.

Participate in Operations, IT, Laboratory, Kit Building, Sample Receipt, and Management

meetings.

Serve as the primary contact during external audits.

Support departmental restructuring and continuous improvement initiatives.

Contribute to organizational development and operational efficiency.

Quality & Compliance Responsibilities

The Operations Manager is responsible for ensuring all assigned tasks are completed

conscientiously and responsibly. Training and workflow familiarity must be documented and verified

through established training records. The role requires compliance with applicable quality standards

and regulations, including DIN EN ISO 15189, FDA and EMA guidelines, GLP principles, GCP

regulations, and Good Clinical Laboratory Practice (GCLP).

The incumbent must review, understand, and follow all SOPs relevant to assigned responsibilities,

maintain documentation of training, and proactively recommend process improvements that

enhance operational performance and quality.

Pay: $80,000.00 - $100,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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