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Analyst, Crew Productivity & Process Improvement

Carnival Cruise Line -
Miami, FL

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Job Details

Full-time

Benefits

Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Performance dashboard reports
Data model design
System development product management
Operational analysis
Performance improvement leadership
Data analysis reporting
Data modeling projects
Tooling
Staff scheduling
Bachelor's degree in business
Training material drafting
Metrics Reporting
Mid-level
Reporting and dashboarding tools
User training (technical support)
Master's degree
Bachelor's degree in engineering
Product management
Quality improvement
User support
Operational excellence initiatives
Data collection
Process improvement planning
Business operations
Change management support (employee development activity)
Cross-functional collaboration
Business
Operations
Process management
2 years

Full Job Description

The Analyst, Crew Productivity & Process Improvement supports efforts to enhance crew performance and operational efficiency through data analysis, reporting, and process optimization. This role focuses on analyzing workforce productivity metrics, identifying trends, and supporting the development and implementation of tools and processes that improve crew effectiveness.
Working closely with operations, shipboard HR, product teams, and shipboard stakeholders, the Analyst translates data insights into actionable recommendations. The role contributes to ongoing improvements in scheduling systems, workforce planning, and process standardization, while supporting change management initiatives and adoption of new tools and technologies, including AI-enabled solutions.

Responsibilities

Analyze crew productivity metrics, performance trends, and utilization data; develop recurring reports and dashboards
Identify efficiency gaps and lead initiatives to improve productivity and service quality
Support workforce planning on the vessels and staffing analysis by partnering with operations leadership and Shipboard HR
Assist in rollout and adoption of scheduling systems and new features, including user support and training materials
Support product management activities for crew scheduling tools, including testing, documentation, and feedback collection
Maintain and improve reporting tools, data models, and analytics frameworks
Prepare and present insights on crew productivity, system performance, and operational improvements
Support cross-functional projects related to process improvement and system enhancements
Performs other duties as assigned

Requirements

Bachelor's Degree Required - Engineering, business or operations (Master's Degree Prefered)
2-4 years of experience. Preferred experience in workforce management, operations, process improvement, change management, product thinking
This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their home on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

Health Benefits:
- Cost-effective medical, dental and vision plans
- Employee Assistance Program and other mental health resources
- Additional programs include company paid term life insurance and disability coverage
Financial Benefits:
- 401(k) plan that includes a company match
- Employee Stock Purchase plan
Paid Time Off:
- Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
- Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
- Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Other Benefits:
- Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
- Personal and professional learning and development resources including tuition reimbursement

#CCL

#LI-EJ1

#LI-Hybrid

About Us

At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

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