Top 32721 Product Support Analyst Jobs

Customer Support Analyst, Tier 1
Agfa —Remote
- Remote
- Computer Science
- Mid-level
- Windows
Integration Support Analyst
Barrett Distribution Centers —Remote
- $70,000 - $90,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
Production Support Analyst – ACH Payments
Finzly —Remote
- Night shift
- Remote
- 7 years
- SQL
- Analysis skills
Catalog Analyst (Contract)
Cielo Projects —Remote
- Full-time
- Mid-level
- Office
- Typing
Quick Apply
Sr. Tax Analyst
Voith Group —Appleton, WI
- CPA
- Customer service
- Research
- Tuition reimbursement
- 401(k) matching
Quick Apply
Senior Analyst / Systems Engineer
A² Systems Engineering —El Segundo, CA
- $150,000 - $180,000 a year
- Computer Science
- Engineering
- Senior level
- Paid jury duty
- AD&D insurance
Data Analyst — Game Analytics (Chinese Mandarin Speaker)
Bitus Labs —Irvine, CA
- From $85,000 a year
- Full-time
- Computer Science
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
North America Regional Freight Audit and Cost Control Lead - Global Manufacturer
AkzoNobel —Nashville, TN
- $105,000 - $115,000 a year
- 5 years
- Bachelor of Science
- Office
- Paid parental leave
- AD&D insurance
Quick Apply
Senior Cost Analyst
Stellant Systems —Williamsport, PA
- Full-time
- Bachelor's degree
- In-person
- Senior level
Digital Marketing Analyst
MidwayUSA —Columbia, MO
- $63,000 - $89,000 a year
- Full-time
- Marketing
- Mid-level
- Office
- Profit sharing
- Paid parental leave
Quick Apply
Principal Clinical Research Analyst - Class III Medical Devices (EU MDR Clinical Affairs Expert)
BIOTRONIK —Tustin, CA
- $165,000 - $185,000 a year
- Online Application
- Hybrid work
- 7 years
- Office
- Bachelor's degree
- Health savings account
- Health insurance
4d
Senior Enterprise Analyst
Younger Optics —Torrance, CA
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- 5 years
- ERP systems
- System design
- Health insurance
- Dental insurance
Quick Apply
Treasury Analyst
Rappahannock Electric Cooperative —Fredericksburg, VA
- From $95,000 a year
- Full-time
- CPA
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Pharmacy Analyst
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Computer Science
- English
- Mid-level
Senior LPD Financial Team Lead
ICI Services —Washington, DC
- Full-time
- Master's degree
- Supervising experience
- Bachelor's degree
- AD&D insurance
- Paid holidays
Clinical Application Support Specialist (Neurodiagnostics)
Compumedics —Charlotte, NC
- From $65,000 a year
- Overnight shift
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
12d
IT Product Owner
FAIT Distribution —Burlington, WI
- Full-time
- Hybrid work
- ERP systems
- Mid-level
- 3 years
Quick Apply
Retail Administration Manager (Price Book)
San Ildefonso Services LLC (Tewa Market) —Santa Fe, NM
- $46,571 - $62,088 a year
- Full-time
- Background check
- Microsoft Excel
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
4d
Senior Traffic Analyst
Aspen Environmental Group —California
- $115,000 - $145,000 a year
- Email
- Remote
- Microsoft Excel
- Data analysis skills
- 11+ years
Quick Apply
Water Resources Analyst I/II
Hidden Valley Lake Community Services District —Hidden Valley Lake, CA
- $63,689 - $99,153 a year
- Full-time
- Background check
- Microsoft Outlook
- Basic math
- Health insurance
- Dental insurance
Quick Apply
1d

I want to receive the latest job alert for Product Support Analyst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Product Support Analyst jobs near

Customer Support Analyst, Tier 1

Agfa -
Remote

Apply Now

Job Details

Qualifications

Customer communication

Full Job Description

Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).

At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management.

From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support and services. The Customer Support Analyst, Tier 1 will use a wide variety of systems analysis techniques and procedures as well as creativity and latitude to resolve customer issues and requests.

Location:

Remote: Canada / US

What You'll Do:

Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Teams.
Utilize support software for call logging and tracking.
Document solution and resolution steps in product knowledge database to ensure problems and solutions are communicated to all necessary service organizations.
Manage escalations, complaints to Level 2 and Development, and follow through as point of contact to higher level support teams.
Attend Agfa product-training, underlying technologies courses and maintain an expert working knowledge of targeted products and solutions.
Participate in visits to customer sites.
Ensuring a high customer satisfaction rate.
Timely handling of incidents according to Agfa’s policies and processes.
Being knowledgeable and up to date on latest versions of our own products & solutions, underlying platforms and relevant 3rd party products.
Meeting/respecting SLA-requirements defined in the Service Level Agreements (SLA).
This description is not intended to be an exhaustive list of responsibilities for this position. As such, additional activities not listed here may be involved, and other duties as assigned by management may be required of the incumbent.

Who You Are:

Bachelor’s Degree in Computer Science and/or Information Systems or an equivalent combination of education and experience.
Technical and practical knowledge of IT-Infrastructure Solutions (such as data base solutions, different operating systems, server landscape) and Agfa products.
Three years previous work experience in a technical customer support role in a high-tech company or in a high-volume customer support environment, including one year in Healthcare IT. Medical imaging experience a plus.
Strong technical experience and able to work with teams in a virtual environment.
General knowledge of networking and operating systems (Linux, UNIX, and Windows), databases (Oracle), remote connectivity, security and image processing.
Experience with and understanding of HL7 or DICOM is preferred.
Knowledge of Programming Languages VB/ASP, VB.NET, HTML, XML – is a plus.
Knowledge of Data Manipulation Languages – SQL, PL/SQL – is a plus.
Excellent communication and customer service skills.
Exposure to information systems in a hospital environment would be an asset.
Industry certification is preferred.
Previous knowledge of Agfa software or similar industry PACS, HIS, RIS or EMR products, hospital workflow and a demonstrated capability to learn cutting edge new applications and technologies.
Superior multitasking skills.
Ability to work in a fast-paced environment.
Demonstrated resourcefulness to see problems and issues through resolution.
Strong communications skills (verbal/written) to interact effectively and professionally with both internal and external customers.
Must be eligible to travel.

Our Values:

Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)
Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)
Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).
Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).

What we offer now and in the future:

Dynamic global organization with a history of innovation and strong product portfolio.
Challenging environment combined with a supportive management structure.
Career development and growth.
Competitive salary and benefit package.
Friendly work environment surrounded by dedicated and professional colleagues.

Diversity and Inclusion:

At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment application process, please contact [email protected].

At Agfa HealthCare, we are passionate about creating an inclusive workplace that promotes diversity of Age, Gender, Gender Identity or expression, Race, Sexual Orientation, Physical Ability, Ethnicity, or any other aspect that makes someone unique. The differences among us are our strengths. We are committed to promoting a diverse, equal and inclusive workplace that fully represents the different cultures, viewpoints and backgrounds of our global organization and the world we live in.

Learn more about Agfa HealthCare and follow us on Instagram.

Apply Now

Refine Your Search

Product Support Analyst jobs

Customer Support Analyst, Tier 1

Integration Support Analyst

Production Support Analyst – ACH Payments

Catalog Analyst (Contract)

Sr. Tax Analyst

Senior Analyst / Systems Engineer

Data Analyst — Game Analytics (Chinese Mandarin Speaker)

North America Regional Freight Audit and Cost Control Lead - Global Manufacturer

Senior Cost Analyst

Digital Marketing Analyst

Principal Clinical Research Analyst - Class III Medical Devices (EU MDR Clinical Affairs Expert)

Senior Enterprise Analyst

Treasury Analyst

Pharmacy Analyst

Senior LPD Financial Team Lead

Clinical Application Support Specialist (Neurodiagnostics)

IT Product Owner

Retail Administration Manager (Price Book)

Senior Traffic Analyst

Water Resources Analyst I/II

I want to receive the latest job alert for Product Support Analyst

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected