The incumbent has the authority and responsibility to: modify patient demographics, merge patients and make major changes to patient data in PACS, Epic and DICOM. The incumbent develops and ensures appropriate internal and external customer communication and support. This position has daily contact with personnel from all departments for the purpose of assisting with patient flow for imaging studies and for continuity of care.
The Film Room Digital Imaging Specialist is responsible for processing information requests from various sources including patient and continuum of care requests. The Film Room Digital Imaging Specialist ensures the correct releases are obtained to comply with all federal and state regulations related to releasing medical information.
Demonstrates the ability to work on multiple tasks with high quality results and adherence to deadlines.
Demonstrate excellent interpersonal, organizational, and communication skills.
Provide excellent customer service and be quick-thinking.
Requires substantial working knowledge of the many systems and databases and how they relate to the imaging system’s functionality.
The incumbent is challenged to maintain accuracy and function efficiently under pressure and stress and be able to identify and maintain priorities. Required to respond to simultaneous requests from multiple departments and remain courteous and tactful.
The incumbent operates and or supports the following imaging equipment and related machinery: Picture Archiving Communication System, PACS, Dry View Laser Imager, CD burners, Digitizers, Evercore, Powerscribe, Powershare, LifeImage, and Telerad. The incumbent must also be able to answer a high volume of phone calls and troubleshoot problems that may occur.
Processing External and Interdepartmental Requests for Information:
Sorts, opens and reviews all requests to ensure HIPAA compliance. Returns non-compliant requests to the requestor with authorization requirements.
The incumbent has the authority to call in appropriate imaging repair service when needed, to contribute input to the management team and help in the decision making process on any topic deemed to be important at the time.
This position is further challenged to maintain accuracy, communicate effectively with different types of people, to function efficiently and pleasantly under pressure, to identify and maintain priorities and to respond to simultaneous requests and demands from a variety of individuals while remaining courteous and professional. High standards of courtesy, performance, diplomacy and respect for confidentiality are essential. The incumbent may be required to document, both written and verbally, assigned responsibilities at the request of the PACS/RIS Support Supervisor.
This position has the authority to solve problems following established company guidelines. Decisions that must be referred to a leader are: Release of Information situations not covered in the Standards of Work or policies, matters that can negatively impact the company, time off requests, sick time, work schedules, interoffice problems, etc.
Performs other related functions, as needed for all Renown Imaging facilities.
This position does not provide direct patient care.
