Top 1454 Program Analyst Job Jobs in San Francisco, CA

Customer Success Analyst
Uber —San Francisco, CA
- $107,000 - $132,000 a year
- Full-time
- Mid-level
- Office
- Finance
- 401(k)
Supply Chain Operations Analyst
Crusoe —San Francisco, CA
- $100,000 - $115,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Quick Apply
IT Systems Analyst
Center for Elders' Independence —Oakland, CA
- $86,095 - $129,143 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Bachelor's degree
Quick Apply
5d
Program Analyst
State Bar of California —San Francisco, CA
- $94,819 - $126,422 a year
- Full-time
- Hybrid work
- Word processing
- Writing skills
- Mid-level
Junior Criminal Analyst
Dynamis, Inc. —San Francisco, CA
- Analysis skills
- US work authorization
- Business Administration
Quick Apply
Data Analyst
Crusoe —San Francisco, CA
- $136,850 - $161,000 a year
- Full-time
- Mid-level
- SQL
- Continuous improvement
- Commuter assistance
- Paid parental leave
Quick Apply
Research Compliance Analyst
University of California San Francisco —San Francisco, CA
- Full-time
- Customer service
- Computer literacy
- Bachelor's degree
Grants & Compliance Analyst– Head Start
JBS International —San Mateo, CA
- Full-time
- Remote
- Mid-level
- Residential
- Ability to lift 50 pounds
Quick Apply
Data Analyst
QuinStreet —Foster City, CA
- $85,000 - $100,000 a year
- Remote
- Mid-level
- SQL
- Analysis skills
- Health insurance
- Paid time off
Quick Apply
FOIA Analyst
Contact Government Services, LLC —San Francisco, CA
- $75,000 - $125,000 a year
- Full-time
- Remote
- 6 years
- English
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Benefits Analyst
Whatnot —San Francisco, CA
- $95,000 - $120,000 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
- 4 years
- Paid parental leave
- Health insurance
Analyst
Hines —San Francisco, CA
- $107,100 - $123,200 a year
- Microsoft Excel
- Mid-level
- Databases
Board Certified Behavior Analyst (BCBA)- PART TIME
Attain ABA Therapy —San Bruno, CA
- From $90 an hour
- Part-time
- Hybrid work
- Mid-level
- Clinic
- Children
- Continuing education credits
- Commuter assistance
Quick Apply
1d
ABA - Program Supervisor
BM Behavioral Center —Richmond, CA
- $32 - $35 an hour
- Full-time
- Background check
- Experience working with individuals with developmental disabilities
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10d
Board Certified Behavior Analyst (BCBA)- Up to 50% Telehealth
Attain ABA Therapy —Oakland, CA
- Up to $110,000 a year
- Part-time
- Hybrid work
- Mid-level
- Clinic
- Education
- Continuing education credits
- Commuter assistance
Quick Apply
1d
Board Certified Behavior Analyst (BCBA)- Up to 50% Telehealth
Attain ABA Therapy —San Francisco, CA
- Up to $110,000 a year
- Part-time
- Hybrid work
- Mid-level
- Clinic
- Education
- Continuing education credits
- Commuter assistance
Quick Apply
1d
Board Certified Behavior Analyst (BCBA)
Kyo Autism Therapy —San Francisco, CA
- $95,000 - $110,000 a year
- Part-time
- Hybrid work
- Mid-level
- Ability to lift 50 pounds
- Children
- Paid holidays
- Disability insurance
Quick Apply
Credit Risk Analyst
CAI International —San Francisco, CA
- $65,000 - $80,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Board Certified Behavior Analyst (BCBA)
SPG Therapy & Education —Oakland, CA
- $85,000 - $110,000 a year
- School experience
- Classroom
- Current TB test
- Health insurance
- Dental insurance
Quick Apply
Board Certified Behavior Analyst (BCBA)
SPG Therapy & Education —Vallejo, CA
- $80,000 - $110,000 a year
- School experience
- Classroom
- Current TB test
- Health insurance
- Dental insurance
Quick Apply

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Customer Success Analyst

Uber -
San Francisco, CA

Apply Now

Job Details

Full-time
$107,000 - $132,000 a year

Benefits

401(k)

Qualifications

Customer communication
SQL
B2B business model
Bachelor's degree
B2B
Query management

Full Job Description

About the Role

As a Customer Success Manager (CSM), you will play a critical role in ensuring merchant success. This role is 70% focused on optimizing operational health (including a combination of operational efficiency, customer experience, and financial health) , and 30% on enabling and driving revenue growth by supporting upselling and cross-selling efforts (identifying and proposing growth opportunities) . The CSM collaborates closely with Client Partners and Account Managers, to analyze merchant performance, identify operational pain points, and recommend tailored solutions to merchants.
What You'll Do

Own and run recurring client meetings with key stakeholders. Plan, own, and run business reviews in coordination with CPs/AMs. travel as needed for key business meetings.
Monitor and analyze operational health metrics for existing partners.
Identify gaps in restaurant performance and propose solutions for improvement.
Drive product adoption working with Client Partners and Account Managers to understand the merchants' business objectives and tailor new product recommendations supported by data analysis to help them achieve these goals. Execute on agreed plans (campaigns set up and post mortem reports).
Ensure customer retention & expansion through regularly sharing an assessment of the merchant's adoption gaps and monitor overall operational health. Collaborate with the sales team to expand customer accounts by identifying, analyzing and / or pitching upsell or cross-selling new opportunities.
Proactively identify potential issues and work to resolve them. Advocate for the customer's needs cross-functionally within the organization and relay any product or service feedback to relevant teams.
Develop reporting and feedback providing regular reports on customer health, usage, and feedback to senior leadership. Offer feedback on product improvements based on customer needs and pain points.

Basic Qualifications

At least 4 years of experience in B2B operations (Sales, Customer Success, Account Management, or upper management retail/food industry).
Bachelor's degree in Economics, Finance, Business Administration, or a related field.
Basic proficiency in SQL, with the ability to adjust and refine queries as needed.

Preferred Qualifications

Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
Creative thinker with a passion for problem-solving and driving innovation.
Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset.
Previous experience in consulting, account management, or a similar client-facing role.
Operational Excellence - Ability to identify and optimize merchant processes.
Analytical Thinking - Comfortable with data, insights, and performance metrics. Ability to translate data into actionable recommendations.
Process Optimization - Proactively suggest tailored and scalable solutions to improve efficiency.
Cross-Functional Collaboration - Ability to work cross-functionally and drive influence with multiple stakeholders.
Excellent communication and relationship-building abilities.
Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact.

~~ ~~

For Chicago, IL-based roles: The base salary range for this role is USD $107,000 per year - USD $119,000 per year.

For Dallas, TX-based roles: The base salary range for this role is USD $107,000 per year - USD $119,000 per year.

For Los Angeles, CA-based roles: The base salary range for this role is USD $107,000 per year - USD $119,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $119,000 per year - USD $132,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

Program Analyst Job jobs in San Francisco, CA

Customer Success Analyst

Supply Chain Operations Analyst

IT Systems Analyst

Program Analyst

Junior Criminal Analyst

Data Analyst

Research Compliance Analyst

Grants & Compliance Analyst– Head Start

Data Analyst

FOIA Analyst

Benefits Analyst

Analyst

Board Certified Behavior Analyst (BCBA)- PART TIME

ABA - Program Supervisor

Board Certified Behavior Analyst (BCBA)- Up to 50% Telehealth

Board Certified Behavior Analyst (BCBA)- Up to 50% Telehealth

Board Certified Behavior Analyst (BCBA)

Credit Risk Analyst

Board Certified Behavior Analyst (BCBA)

Board Certified Behavior Analyst (BCBA)

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