Top 5432 Program Analyst Job Jobs in Vienna, VA

Help Desk Analyst - U.S. Citizenship Required
CGI Group, Inc. —Fairfax, VA
- $79,600 - $194,000 a year
- Hybrid work
- Background check
- Writing skills
- Research
- Paid parental leave
- Paid holidays
3h
HR Program Analyst
System One —Vienna, VA
- Contract
- Oracle
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
7d
Junior Intelligence Analyst
A3 Missions LLC` —McLean, VA
- $87,000 - $95,000 a year
- 12 hour shift
- Research
- 3 years
- Master's degree
- Paid training
- Disability insurance
Quick Apply
Health Program Communications Analyst I
Duty First Consulting —Vienna, VA
- From $58,000 a year
- Full-time
- Hybrid work
- Marketing
- Office
- Bachelor's degree
Quick Apply
Program Coordinator / Portfolio Analyst
EdgeConneX —Herndon, VA
- $90,000 - $95,000 a year
- Remote
- Mid-level
- Product management
- Organizational skills
Quick Apply
Program Analyst (Pipeline Position)
CI Tech Group LLC —Burke, VA
- $65,000 - $130,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Office
- Bachelor's degree
Quick Apply
Program Analyst
Technomics —Arlington, VA
- $85,000 - $150,000 a year
- Mid-level
- Analysis skills
- Organizational skills
Quick Apply
Policy Analyst
MetLife —Washington, DC
- $89,700 - $119,500 a year
- Email
- Hybrid work
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
Senior LPD Financial Team Lead
ICI Services —Washington, DC
- Full-time
- Master's degree
- Supervising experience
- Bachelor's degree
- AD&D insurance
- Paid holidays
Board Certified Behavior Analyst (BCBA)
Golden Moon ABA —Rockville, MD
- $49.50 - $60.00 a week
- Part-time
- Mid-level
- Master's degree
- Supervising experience
- Paid holidays
- Paid time off
Quick Apply
SIERRA Modeling and Simulation (M&S) Subject Matter Expert (SME)
Tech62 Inc. —Reston, VA
- $85 - $100 an hour
- Full-time
- Doctoral degree
- In-person
- Senior level
Quick Apply
Board Certified Behavior Analyst (BCBA) - Center Based
Verbal Beginnings —Lanham, MD
- $90,000 - $150,000 a year
- Full-time
- Master's degree
- Clinic
- Children
- Paid parental leave
- Disability insurance
Board Certified Behavior Analyst (BCBA)- Center Based
Attain ABA Therapy —Herndon, VA
- Up to $100,000 a year
- Full-time
- Mid-level
- Clinic
- Education
- Continuing education credits
- Paid holidays
Quick Apply
4d
Digital Forensics Examiner
Peraton —Lorton, VA
- $135,000 - $216,000 a year
- Computer science
- Computer Science
- Office
- Health savings account
- Paid holidays
Solutions Architect
RWD Consulting, LLC —Bethesda, MD
- $100,000 - $130,000 a year
- Full-time
- 7 years
- Computer Science
- System design
- Health insurance
- Dental insurance
Quick Apply
7d
BCBA and BCaBA
Choice Respect Independence - CRi —Chantilly, VA
- Mid-level
- Master's degree
- Driver's License
- Paid training
- Health insurance
Quick Apply
BCBA - Board Certified Behavior Analyst - Gaithersburg
Helping Hands Family —Gaithersburg, MD
- $85,000 - $100,000 a year
- Full-time
- Background check
- Mid-level
- Clinic
- Continuing education credits
- Relocation assistance
Quick Apply
Nuclear Policy and WMD Strategy Analyst
Sancorp Consulting LLC —Arlington, VA
- Full-time
- Pass drug screening
- Office
- 3 years
- Disability insurance
- Health insurance
Quick Apply
5d
BCBA - Board Certified Behavior Analyst - Silver Spring
Helping Hands Family —Silver Spring, MD
- $85,000 - $100,000 a year
- Full-time
- Background check
- Mid-level
- Clinic
- Continuing education credits
- Relocation assistance
Quick Apply
Pediatric ABA Clinic Director & Investing Partner (BCBA license required)
Ivy Rehab ABA —Chantilly, VA
- Full-time
- Clinic
- Pediatrics
- Pediatrics
- Continuing education credits
Quick Apply

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Help Desk Analyst - U.S. Citizenship Required

CGI Group, Inc. -
Fairfax, VA

Apply Now

Job Details

$79,600 - $194,000 a year
3 hours ago

Benefits

Paid parental leave
Paid holidays
Tuition reimbursement
Paid time off
Parental leave
401(k) matching

Qualifications

Customer communication
Writing skills
Cross-functional collaboration

Full Job Description

.video-wrapper svg { top: 40%; }
U.S. - CGI Federal roles - Keeping Americans safe

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Position Description:
CGI has an exciting opportunity for a Help Desk & Change Management Analyst to support a cloudbased shared services solution delivering cybersecurity capabilities to more than 65 government agencies. This role offers the chance to work in a fastpaced environment, support a diverse customer base, and collaborate closely with crossfunctional teams. The analyst will manage a wide range of user inquiries, support incident, request, change, and configuration workflows, and help ensure a highquality support experience.

This position is located in one of CGI Federal's offices in Fairfax, VA or Lafayette, LA; however, a hybrid working model is acceptable. You will be required to work in a CGI Federal office two days per week.

Your future duties and responsibilities:
Respond to enduser inquiriesincluding calls, emails, and selfservice ticketsand resolve or escalate issues as needed.
Create, update, and monitor ServiceNow tickets.
Use Knowledge Base articles to research, analyze, and resolve customer requests.
Complete documentation, paperwork, and data entry required for support activities.
Produce routine ServiceNow reports for internal and external stakeholders.
Contribute to new Knowledge Base content and related documentation.
Support change and configuration management processes.
Collaborate with crossfunctional teams to ensure efficient issue resolution and ongoing service improvement.

Required qualifications to be successful in this role:
Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required as well as successful passing of CGI background check prior to beginning work. In addition, candidates must have ability to obtain and maintain a DHS/CISA EOD/Public Trust clearance.
Strong interpersonal skills and a customerfocused mindset.
Clear and effective verbal and written communication skills.
Ability to collaborate successfully across teams.
Experience supporting an IT service desk or help desk environment.

Desired qualifications:
Additional experience in an IT service/help desk setting.
Experience supporting sharedservice or enterprisescale applications.
Familiarity with cybersecurity tools and terminology.
Exposure to ServiceNow or similar ITSM platforms.
Understanding of change and configuration management practices.
Bachelors degree or equivalent experience.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $79,600.00 $194,000.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and well-being programs

#CGIFederalJob
#LI-MC3
#DHSCareers

Skills:
Incident Management
Service Desk
Change Management (T1)
Cyber
Problem Management

What you can expect from us:
Together, as owners, lets turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected]. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.

Apply Now

Refine Your Search

Program Analyst Job jobs in Vienna, VA

Help Desk Analyst - U.S. Citizenship Required

HR Program Analyst

Junior Intelligence Analyst

Health Program Communications Analyst I

Program Coordinator / Portfolio Analyst

Program Analyst (Pipeline Position)

Program Analyst

Policy Analyst

Senior LPD Financial Team Lead

Board Certified Behavior Analyst (BCBA)

SIERRA Modeling and Simulation (M&S) Subject Matter Expert (SME)

Board Certified Behavior Analyst (BCBA) - Center Based

Board Certified Behavior Analyst (BCBA)- Center Based

Digital Forensics Examiner

Solutions Architect

BCBA and BCaBA

BCBA - Board Certified Behavior Analyst - Gaithersburg

Nuclear Policy and WMD Strategy Analyst

BCBA - Board Certified Behavior Analyst - Silver Spring

Pediatric ABA Clinic Director & Investing Partner (BCBA license required)

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