Top 87886 Program Consultant Jobs

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Human-Centered Design Consultant (Service & Program Design) - Hybrid- Washington, DC

RJM Technologies, Inc.
Washington, DC

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Job Details

Temporary | Full-time | Contract
$75 an hour
11 days ago

Qualifications

Operational analysis
UX prototyping
Program design
Qualitative data analysis
Design thinking
User research for product design
Workshop facilitation experience
Qualitative research design
Project stakeholder communication
Design research
Stakeholder relationship building
Stakeholder management

Full Job Description

Human-Centered Design Consultant (Service & Program Design)

Hybrid | Washington, DC | Tuesday–Thursday onsite

Our client, a leading nonprofit organization serving adults age 50+, is seeking a Human-Centered Design Consultant to improve workforce and financial wellness programs through service design, research, and participant-centered innovation.

This is not a product or UX design role. We are seeking someone with experience redesigning programs, services, or service delivery models within nonprofit, government, healthcare, workforce development, or other mission-driven organizations.

Responsibilities

Conduct qualitative research, stakeholder interviews, and research synthesis.
Analyze participant journeys and current service delivery models.
Create journey maps, service blueprints, and service improvement recommendations.
Facilitate workshops with cross-functional stakeholders.
Prototype and test service improvements using iterative Human-Centered Design methods.
Deliver actionable recommendations to improve participant experience, operational effectiveness, and program outcomes.

Qualifications

3+ years of Human-Centered Design, Service Design, or Program Design experience.
Experience improving services or programs rather than solely digital products.
Background in nonprofit, government, healthcare, workforce development, public benefits, education, or community services strongly preferred.
Strong experience with qualitative research, journey mapping, service blueprinting, systems thinking, and workshop facilitation.
Excellent communication, stakeholder management, and presentation skills.

Preferred Experience

Workforce development or employment programs
Economic mobility or financial inclusion initiatives
Older adult or community-based programs
Public sector or mission-driven consulting

Please Note: Candidates whose experience is primarily focused on SaaS, consumer applications, UI/UX, visual design, or digital product design without service or program redesign experience are unlikely to be a strong fit. #IND1

Pay: $75.00 per hour

Application Question(s):

Have you led or supported journey mapping, service blueprinting, or participant/customer experience improvement initiatives?
Are you comfortable working in a hybrid schedule in Washington, DC (remote Monday and Friday; onsite Tuesday–Thursday)?

Experience:

service design, human-centered design or program improvement: 3 years (Preferred)

Work Location: Hybrid remote in Washington, DC 20049

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Refine Your Search

Program Consultant jobs

Human-Centered Design Consultant (Service & Program Design) - Hybrid- Washington, DC

Strategic Epic Training Consultant

Project/Program Manager with Experience with the US Department of Veterans Affairs

Respiratory Therapy Program Consultant — Skilled Nursing / Post-Acute

Systems Engineer - MBSE Specialist

Licensed Psychologist

Licensed Psychologist

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Family Services Consultant

Clinical Consultant - Footmaxx

Senior Bridge Project Engineer

Interior Designer/Sales Consultant

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Project Engineer - Transportation & Roadway

Multimedia Account Executive

Account Executive / Marketing Consultant – Valentine, Nebraska

Community Development Planner / Assistant Emergency Manager

Account Executive / Marketing Consultant – Valentine, Nebraska

Employment Consultant - Job Coach, Job Developer

Qualified Rehabilitation Consultant ( QRC-Case Manager)

I want to receive the latest job alert for Program Consultant

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