Top 636549 Program Management Mgr Jobs

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Operations Manager
AMG Aluminum North America —Malaga, WA
- $110,000 - $135,000 a year
- Full-time
- Background check
- Bachelor of Science
- Pass drug screening
- Health savings account
- AD&D insurance
Quick Apply
Maintenance Manager
TreeHouse Foods —Tonawanda, NY
- $97,500 - $146,300 a year
- Full-time
- Engineering
- Analysis skills
- Supervising experience
- Paid training
- Tuition reimbursement
Project Manager - Transportation
BryMak & Associates —Artesia, NM
- $75,000 - $85,000 a year
- Full-time
- High school diploma or GED
- Analysis skills
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Maintenance Manager
TreeHouse Foods —Cambridge, MD
- $97,500 - $146,300 a year
- Full-time
- Engineering
- Analysis skills
- Supervising experience
- Paid training
- Tuition reimbursement
Program Manager
TEXON USA INC —Fremont, CA
- $90,000 - $120,000 a year
- Full-time
- 5 years
- Bachelor of Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Senior Program Manager
Autonodyne LLC —Boston, MA
- $150,000 - $205,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Office
- Health savings account
- Health insurance
Quick Apply
Defense Fuels Program Manager
EX FIS US, INC —Durham, NH
- $40,000 - $50,000 a year
- Full-time
- Military
- Office
- Project management
Quick Apply
11d
Director of Treasury Management Operations and Support
Chambers Bank —Arkansas
- Overtime
- Background check
- Computer literacy
- Writing skills
Quick Apply
Manufacturing Engineering Manager
Overhead Door Corporation —Williamsport, PA
- $115,162.51 - $130,765.60 a year
- Full-time
- Background check
- 7 years
- Master's degree
Quick Apply
Environmental Heath and Safety Manager
Kraft Heinz Company —Cedar Rapids, IA
- $89,800 - $112,200 a year
- Mid-level
- 3 years
- Bachelor's degree
- AD&D insurance
- Paid holidays
Sr. Project Manager
OnQ —Akron, OH
- $90,000 - $100,000 a year
- Full-time
- Microsoft Excel
- 6 years
- Mentoring
Quick Apply
Risk & Controls Project Manager (Agile SDLC / IT Lifecycle Controls)
Maxus Group —Plano, TX
- $125,000 - $150,000 a year
- Full-time
- Continuous improvement
- Conflict management
- In-person
- Health insurance
- Dental insurance
Quick Apply
EHS Manager
Kraft Heinz Company —Muscatine, IA
- $102,100 - $127,600 a year
- Mid-level
- 3 years
- Bachelor's degree
- AD&D insurance
- Paid holidays
Environmental Services Manager I
Immanuel —Lincoln, NE
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
- Wellness program
- Health savings account
Manager, Maintenance
Premium Waters —Riverside, MO
- Full-time
- Customer service
- 5 years
- Word processing
- Wellness program
- Disability insurance
Quick Apply
Director of Emergency Care
Amberwell Health Hiawatha —Hiawatha, KS
- Weekends as needed
- Nursing
- RN License
- BLS Certification
Production Manager Data Center Infrastructure
Sanmina Corporation —Fremont, CA
- $120,000 - $160,000 a year
- 7 years
- Master's degree
- Supervising experience
- Paid holidays
- Disability insurance
Quality Health Safety Environment Director (High- Pressure Vessel & Gas Industry)
Composite Advanced Technologies —Houston, TX
- $135,000 - $150,000 a year
- Full-time
- Engineering
- Mentoring
- In-person
- Health insurance
- Dental insurance
Quick Apply
Director of Project Management
Resilux America LLC —Pendergrass, GA
- From $145,000 a year
- Full-time
- Background check
- Management
- Bachelor's degree
- Relocation assistance
- Health insurance
Quick Apply
11d

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Program Management Mgr jobs near

Director, Member Advocate Center

Costco Auto Program
Reno, NV

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Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

Program Management Mgr jobs

Director, Member Advocate Center

Operations Manager

Maintenance Manager

Project Manager - Transportation

Maintenance Manager

Program Manager

Senior Program Manager

Defense Fuels Program Manager

Director of Treasury Management Operations and Support

Manufacturing Engineering Manager

Environmental Heath and Safety Manager

Sr. Project Manager

Risk & Controls Project Manager (Agile SDLC / IT Lifecycle Controls)

EHS Manager

Environmental Services Manager I

Manager, Maintenance

Director of Emergency Care

Production Manager Data Center Infrastructure

Quality Health Safety Environment Director (High- Pressure Vessel & Gas Industry)

Director of Project Management

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