Top 634344 Program Management Mgr Jobs

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Local Operations Manager
Heavenly Vacations —Waikoloa, HI
- $62,000 - $70,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Director of Operations & Projects
Elevated Properties —Steamboat Springs, CO
- $85,000 - $95,000 a year
- Weekends as needed
- Background check
- Spanish
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
SAP Project Manager
Natuvion —Miami, FL
- $90,000 - $140,000 a year
- Full-time
- Hybrid work
- Spanish
- PMP
- Office
- Health insurance
- Dental insurance
Quick Apply
Environmental Services Manager I
Immanuel —Lincoln, NE
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
- Wellness program
- Health savings account
Maintenance Manager
TreeHouse Foods —Cambridge, MD
- $97,500 - $146,300 a year
- Full-time
- Engineering
- Analysis skills
- Supervising experience
- Paid training
- Tuition reimbursement
Manager Trade Compliance
SMC Corporation of America —Noblesville, IN
- Full-time
- Microsoft Word
- Background check
- Microsoft Access
- Health insurance
- Dental insurance
Quick Apply
Quality Health Safety Environment Director (High- Pressure Vessel & Gas Industry)
Composite Advanced Technologies —Houston, TX
- $135,000 - $150,000 a year
- Full-time
- Engineering
- Mentoring
- In-person
- Health insurance
- Dental insurance
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Manufacturing Engineering Manager
Overhead Door Corporation —Williamsport, PA
- $115,162.51 - $130,765.60 a year
- Full-time
- Background check
- 7 years
- Master's degree
Quick Apply
Defense Fuels Program Manager
EX FIS US, INC —Durham, NH
- $40,000 - $50,000 a year
- Full-time
- Military
- Office
- Project management
Quick Apply
12d
Senior Program Manager
Autonodyne LLC —Boston, MA
- $150,000 - $205,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Office
- Health savings account
- Health insurance
Quick Apply
Maintenance Manager
TreeHouse Foods —Tonawanda, NY
- $97,500 - $146,300 a year
- Full-time
- Engineering
- Analysis skills
- Supervising experience
- Paid training
- Tuition reimbursement
Business Unit Manager- PCD/Medical
Marsh Bellofram —New Cumberland, WV
- Full-time
- Management
- Sales
- 5 years
- Health savings account
- Health insurance
Quick Apply
Director of Treasury Management Operations and Support
Chambers Bank —Arkansas
- Overtime
- Background check
- Computer literacy
- Writing skills
Quick Apply
Operations Manager
AMG Aluminum North America —Malaga, WA
- $110,000 - $135,000 a year
- Full-time
- Background check
- Bachelor of Science
- Pass drug screening
- Health savings account
- AD&D insurance
Quick Apply
Station QHS Manager
Crane Worldwide Logistics LLC —Buckeye, AZ
- 5 years
- High school diploma or GED
- Bachelor's degree
- Wellness program
- Health insurance
Country Managing Director, U.S.
PINDAO INTERNATIONAL INVESTMENT PTE. LTD. —New York, NY
- $120,000 - $200,000 a year
- Full-time
- Bachelor's degree
- Quick service & fast food restaurant
- US work authorization
- 401(k)
- Paid time off
Quick Apply
12d
EHS Manager
Kraft Heinz Company —Muscatine, IA
- $102,100 - $127,600 a year
- Mid-level
- 3 years
- Bachelor's degree
- AD&D insurance
- Paid holidays
Sr. Project Manager
OnQ —Akron, OH
- $90,000 - $100,000 a year
- Full-time
- Microsoft Excel
- 6 years
- Mentoring
Quick Apply
Director of Engagement
Santa Lucia Conservancy —Carmel-by-the-Sea, CA
- $130,000 - $140,000 a year
- Full-time
- Bachelor's degree
- Senior level
- Leadership
- Paid holidays
- Health insurance
Quick Apply

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Program Management Mgr jobs near

Director, Member Advocate Center

Costco Auto Program
Reno, NV

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Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

Program Management Mgr jobs

Director, Member Advocate Center

Local Operations Manager

Director of Operations & Projects

SAP Project Manager

Environmental Services Manager I

Maintenance Manager

Manager Trade Compliance

Quality Health Safety Environment Director (High- Pressure Vessel & Gas Industry)

Manufacturing Engineering Manager

Defense Fuels Program Manager

Senior Program Manager

Maintenance Manager

Business Unit Manager- PCD/Medical

Director of Treasury Management Operations and Support

Operations Manager

Station QHS Manager

Country Managing Director, U.S.

EHS Manager

Sr. Project Manager

Director of Engagement

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