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Project Manager, Americas Customer Program Management

London Stock Exchange Group -
Missouri

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Job Details

Full-time
$82,500 - $137,500 a year

Benefits

Commuter assistance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Adoption assistance
Vision insurance
401(k) matching
Volunteer time off
Life insurance

Qualifications

Client relationship development
Continuous improvement
Issue tracking
Customer engagement
Managing projects
Escalation handling
Project planning phase
Project risk management
Project stakeholder communication

Full Job Description

Customer Program Management (CPM) at LSEG is a global function within Customer Implementation and Services responsible for ensuring that customer impacting projects including major upgrades, migrations, and displacements—are delivered consistently, efficiently, and with a strong customer experience.

The successful candidate will work closely with delivery teams and internal stakeholders, supporting client engagement as required, and collaborating with partners across Customer Implementation, Sales & Account Management, Product & Proposition, and Technology to support delivery of agreed project outcomes.

As Project Manager you will be responsible for

Support the delivery of small to medium‑scale projects across the project lifecycle, contributing to delivery on time, within budget, and within agreed scope, under the guidance of a more senior Project or Programme Manager.
Execute defined project activities and plans within established governance models, standards, and methodologies.
Support engagement with project sponsors and stakeholders including customers) to clarify objectives, milestones, and success criteria.
Identify, track, and escalate project risks, issues, and dependencies, supporting timely resolution in line with governance.
Provide regular project updates and reporting, contributing to status reports for stakeholders.
Participate in relevant governance forums, preparing materials and following up on actions as required.

What do you need to bring to the role?

Delivery & Methodology: Skilled use of standard project management methodologies and artefacts (plans, RAID, reporting) to manage project activities effectively.
Stakeholder & Customer Engagement: Ability to work with clients and internal stakeholders, understanding their needs and supporting delivery of agreed outcomes.
Problem Solving & Judgement: Analyses information to make sound delivery decisions, considering impacts on scope, risk, and dependencies.

Risk & Escalation Management: Identifies risks and issues and manages escalations appropriately to ensure timely resolution.
Quality & Continuous Improvement: Strong attention to detail, maintaining accurate documentation and contributing to process improvements and lessons learned.
LSEG Values & Teamwork: LSEG Values & Teamwork: Demonstrating application of LSEG values and effective cross‑functional collaboration.

Desirable Skills:

Experience giving to project updates and reporting for internal partners and, where appropriate, customers.
Project Management or Financial Markets certification desirable.
Familiarity with internal systems (e.g. Siebel, Salesforce, License Manager, ServiceNow, Full Picture).
Familiarity with Microsoft Office and standard project management tools.

Join us and make a difference in global financial markets!

Career Stage:

Senior Associate

Compensation/Benefits Information:

LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $82,500 - $137,500.

Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Annual Incentive Plan (AIP/”bonus plan”). Target AIP rates will be commensurate with role level and posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG’s Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Apply Now

Refine Your Search

Program Manager (americas) jobs

Project Manager, Americas Customer Program Management

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