Top 36 Program Manager 2 Jobs in Redmond, WA

Quality Assurance & Training Manager (Mgr 2)
City of Seattle —Seattle, WA
- $118,118.16 - $177,229.44 a year
- Online Application
- Hybrid work
- Background check
- 5 years
- Mid-level
- Disability insurance
- Health insurance
14d
Provider Relations Program Manager (PPM II)
King County —Seattle, WA
- $97,777.26 - $123,938.05 a year
- Overtime
- Microsoft Word
- Microsoft Outlook
- Writing skills
14d
Program Manager II - Facilities Codes and Standards
Seattle Children's Hospital —Seattle, WA
- $107,431 - $161,147 a year
- Master's degree
- Bachelor's degree
- Pediatrics
- Health insurance
- Dental insurance
Program Manager 2 - Business Readiness and Deployment – Hybrid (Seattle, WA)
Nordstrom —Seattle, WA
- $93,500 - $155,000 a year
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Store discount
- Disability insurance
2d
Manager II, Technical Program Management - Ads & Core Infrastructure
Pinterest —Seattle, WA
- $171,467 - $300,067 a year
- 5 years
- Office
- Bachelor's degree
Senior Technical Program Manager II, Infrastructure, Google Cloud
Google —Kirkland, WA
- $240,000 - $334,000 a year
- Full-time
- Office
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Sr. Technical Program Manager 2 (Hybrid - Seattle, WA)
Nordstrom —Seattle, WA
- $166,000 - $258,000 a year
- Computer Science
- 5 years
- Continuous improvement
- Store discount
- Disability insurance
14d
Program Manager 2, Compliance (Seattle, Washington)
Nordstrom —Seattle, WA
- $93,500 - $155,000 a year
- Office
- Analysis skills
- Fair chance
- Store discount
- Disability insurance
Resident Services Manager II - Seattle
Mercy Housing Incorporated —Seattle, WA
- $90,000 - $94,000 a year
- LMFT
- Microsoft Outlook
- Computer literacy
- 403(b) matching
- Paid parental leave
Quick Apply
Program Manager 2
Creation Technologies —Everett, WA
- $160,000 a year
- Full-time
- Microsoft Outlook
- Analysis skills
- Bachelor's degree
10d
Senior Technical Program Manager II
Compass —Seattle, WA
- $128,500 - $193,000 a year
- 7 years
- Computer Science
- Bachelor of Science
- Paid holidays
- Disability insurance
Quick Apply
Senior Technical Program Manager II
Modus Closing —Seattle, WA
- $128,500 - $193,000 a year
- 7 years
- Computer Science
- Bachelor of Science
- Paid holidays
- Disability insurance
Overdose Prevention & Response Contract Manager (Project/Program Manager II)
King County —Seattle, WA
- $47.01 - $59.59 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
14d
PROGRAM MANAGER II
AeroTEC Inc. —Seattle, WA
- $116,000 - $144,000 a year
- Full-time
- 5 years
- Engineering
- Office
Quick Apply
Program Manager II, Leo OISL
Amazon Kuiper Manufacturing Enterprises LLC —Redmond, WA
- $82,700 - $129,800 a year
- Full-time
- Mid-level
- 3 years
- SQL
- AD&D insurance
- Health insurance
Program Manager II, Amazon University Talent Acquisition (AUTA)
Amazon.com Services LLC —Seattle, WA
- $82,700 - $129,800 a year
- Full-time
- Mid-level
- 3 years
- Communication skills
- AD&D insurance
- Health insurance
Multi-Site EHS Manager II
Amazon.com Services LLC —Everett, WA
- $63,000 - $94,600 a year
- Full-time
- CPR Certification
- Management
- Ability to climb stairs
- AD&D insurance
- Health insurance
3d
Program Manager II, SSD Ops Integration
Amazon.com Services LLC —Bellevue, WA
- $66,800 - $129,800 a year
- Full-time
- Mid-level
- 3 years
- SQL
- AD&D insurance
- Health insurance
9d
Program Manager II, Bulk Books Operations
Amazon.com Services LLC —Seattle, WA
- $82,700 - $129,800 a year
- Full-time
- Mid-level
- SQL
- 2 years
- AD&D insurance
- Health insurance
Program Director II
CCSWW —Seattle, WA
- $83,553.60 a year
- Full-time
- Spanish
- Adults
- Master's degree
- Health savings account
- Paid holidays

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Quality Assurance & Training Manager (Mgr 2)

City of Seattle -
Seattle, WA

Apply Now

Job Details

Full-time
$118,118.16 - $177,229.44 a year
14 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Pension plan
Vision insurance
Opportunities for advancement
Life insurance

Qualifications

Program management
Team leadership
Supervising experience
Stakeholder relationship building

Full Job Description

Position Description

Are you interested in improving customer and employee experience? Seattle Public Utilities (SPU) is recruiting for a Quality Assurance (QA) & Training Manager within its Customer Care Division. In this role, you will lead the QA & Training program across five major functional areas: Contact Center, Meter Reading, Utility Account Services, Customer Account & Billing, and Affordability Programs.

The QA function operates independently from technical business support roles, with a primary focus on evaluating service delivery, supporting staff development through targeted training, and driving customer service improvements based on performance data, as well as employee and customer feedback. However, the QA & Training Manager and team will also work closely with the Business Support team to understand and share objectives, align on data, and collaborate on process improvements. While the core job functions and responsibilities are defined in this role, there will be opportunities to redesign and establish new standards and guidelines that are tailored to the needs of each business area.

The primary focus of the QA function is on evaluating service delivery, supporting staff development through targeted training, and driving customer service improvements based on performance data, as well as employee and customer feedback. You’ll play an impactful role in ensuring that employees consistently meet service expectations and deliver accurate, timely, and respectful service to customers.

About Seattle Public Utilities: SPU is a community-centered utility that delivers vital services to Seattle residents and businesses including drinking water, drainage and wastewater, and garbage/recycling/compost. SPU also provides drinking water for 1.5 million customers in the region. SPU's work includes system maintenance and improvements and keeping Seattle clean. Over 1,400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations.

For more information about SPU, check out the:

SPU Website
SPU Workplace Expectations (Download PDF reader)
Strategic Business Plan (Download PDF reader)

SPU commits to Our City Values and Race and Social Justice as core principles that guide our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting, hiring and promotional opportunities.

Why Join Our Team?

We know work isn't only about what you do it's also about who you work for and with! SPU provides a fun and family friendly work environment that supports a work life balance, including:

Hybrid work schedule opportunities
Family-friendly and multicultural work environment
Generous benefits package
Free Orca Pass
City pension plan with employer/employee contributions
Growth potential and advancement opportunities

Job Responsibilities

Lead ongoing development and refinement of the QA and training program, including its structure, tools, and standards, while establishing priorities aligned with divisional service and operational goals.
Responsible for shaping and advancing service quality and performance practices by developing and implementing policies that guide evaluation approaches, employee development, and training alignment across operational units.
Advise leadership through clear, data-informed recommendations.
Supervise a team of eight (8) professional staff responsible for quality assurance, performance analytics, employee training, and change enablement across the Customer Care Division, with the potential for growth based on evolving divisional needs.
Partner with divisional managers to align service expectations, share performance insights, and support continuous improvement efforts.
Oversee monitoring tools, scoring methodologies, and systems used for QA to ensure accuracy, consistency, and meaningful performance evaluation.
Ensure equitable service delivery by integrating equity considerations into evaluation practices, training approaches, and performance expectations.
Coordinate with IT and Business Support when tools, technology solutions, or process redesign efforts related to QA findings or improvement opportunities.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Qualifications

Experience: Five (5) years of experience in customer experience operations, performance and/or program management, quality control/analysis, or related field, including prior supervisory experience.

Education: Bachelor’s degree in business administration, public administration, or related field OR two (2) additional years of relevant experience.

Desired Qualifications:

Proven track record of building strong rapport with internal/external stakeholders.
Familiarity with billing systems.
Extensive leadership and team-building experience.
Experience with analyzing data/information and contributing to process improvement.
Experience with quality assurance methodologies or service evaluation practices.
Demonstrated ability to develop or support training and employee development programs.
Experience leading process improvement efforts using data, as well as employee and customer feedback.

Additional Information

This position allows for the flexibility of a hybrid work schedule. Employees will be required to come into the office twice a week and are encouraged to periodically be in the office three times per week. Individual schedules will be agreed upon by the employee and their supervisor.

Who may apply: The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity.

The full salary range for this position is: $118,118.16 - $177,229.44 annually.

For more information regarding this recruitment, please contact: John Lee at [email protected].

How to apply: In addition to completing your on-line application, please attach the following:

Current resume
Cover letter–highlight your experience leading teams, building or managing a QA/training program, your approach to service quality or performance improvement, and your interest in this team/SPU

Please note that failure to attach both documents will result in your application not receiving further consideration.

This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided with an opportunity to explain or correct background information.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans

The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.

Apply Now

Refine Your Search

Program Manager 2 jobs in Redmond, WA

Quality Assurance & Training Manager (Mgr 2)

Provider Relations Program Manager (PPM II)

Program Manager II - Facilities Codes and Standards

Program Manager 2 - Business Readiness and Deployment – Hybrid (Seattle, WA)

Manager II, Technical Program Management - Ads & Core Infrastructure

Senior Technical Program Manager II, Infrastructure, Google Cloud

Sr. Technical Program Manager 2 (Hybrid - Seattle, WA)

Program Manager 2, Compliance (Seattle, Washington)

Resident Services Manager II - Seattle

Program Manager 2

Senior Technical Program Manager II

Senior Technical Program Manager II

Overdose Prevention & Response Contract Manager (Project/Program Manager II)

PROGRAM MANAGER II

Program Manager II, Leo OISL

Program Manager II, Amazon University Talent Acquisition (AUTA)

Multi-Site EHS Manager II

Program Manager II, SSD Ops Integration

Program Manager II, Bulk Books Operations

Program Director II

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