Top 304 Program Manager Jobs in Carlsbad, CA

Lead Program Manager, Customer Experience Transformation
Palo Alto Labs —San Diego, CA
- $170,000 - $185,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Engineering
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Program Manager
Vuori, Inc —Carlsbad, CA
- $127,000 - $163,000 a year
- Full-time
- 5 years
- Product management
- Senior level
- Health insurance
- Paid time off
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10h
Clinical Program Supervisor
Olive Crest —San Diego, CA
- $90,000 - $93,000 a year
- Full-time
- LMFT
- Management
- Doctoral degree
- Paid jury duty
- Health savings account
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7d
Thrive Program Case Manager (Revised 7.1.26)
National Conflict Resolution Center —San Marcos, CA
- $23.50 - $25.00 an hour
- Weekends as needed
- Hybrid work
- Background check
- Spanish
- English
- Paid holidays
- Health insurance
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Program Director: Expanded Learning
BASE Programs —Oceanside, CA
- $22 - $24 an hour
- Full-time
- CPR Certification
- Management
- Mid-level
- Health insurance
- 401(k)
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Qualified Intellectual Disabilities Professional/House Manager
Mountain Shadows Support Group —Escondido, CA
- $70,304 a year
- Full-time
- Background check
- Residential
- Bachelor's degree
- Health insurance
- Dental insurance
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Resident Experience Director
Carlsbad Village Senior Living —Carlsbad, CA
- $25 - $27 an hour
- Weekends as needed
- Background check
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
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13h
Cloud Engineer – Senior Cloud Program Manager
Glint Tech Solutions LLC —California
- Remote
- Management
- DevOps
- Agile
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Director, Technical Program Management
ServiceNow —San Diego, CA
- $199,100 - $348,400 a year
- Online Application
- Remote
- Surgery
- Residential
- Continuous improvement
- Employee stock purchase plan
- Health insurance
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Environmental Health and Safety Specialist
American Lithium Energy Corporation —Vista, CA
- From $90,000 a year
- Full-time
- Background check
- Ability to walk for extended periods
- 3 years
- Health insurance
- Dental insurance
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14h
Youth Developmental Professional
Boys & Girls Club Of San Marcos —San Marcos, CA
- $17.50 an hour
- Part-time
- 18 years or older
- No experience needed
- High school diploma or GED
1d
Strategic Account Manager
Fabric8Labs —San Diego, CA
- $130,000 - $175,000 a year
- Full-time
- 5 years
- Engineering
- Business development experience
- Relocation assistance
- Health insurance
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1d
Enhanced Behavioral Supports (EBSH) Administrator
Hands of Heartland —Escondido, CA
- $85,000 - $95,000 a year
- CPR Certification
- Current TB test
- Psychiatry
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Nursing Program Director - Crisis Stabilization Unit -Behavioral Health - CA RN
Exodus Recovery Inc. —Vista, CA
- $125,000 - $130,000 a year
- Full-time
- CPR Certification
- Nursing
- Management
- Health insurance
- Dental insurance
Quick Apply
Vice President of Preclinical Drug Development
Kelly Services —San Diego, CA
- $300,000 - $320,000 a year
- Full-time
- Doctor of Philosophy
- Mentoring
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
6d
Sr. Cyber Governance, Risk & Compliance Analyst
Vuori, Inc —Carlsbad, CA
- $117,000 - $151,000 a year
- Full-time
- Computer science
- 7 years
- Azure
- Health insurance
- Paid time off
Quick Apply
Sr. Talent Program Manager
Vuori, Inc —Carlsbad, CA
- $117,700 - $151,410 a year
- Full-time
- 8 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Paid time off
Quick Apply
Program Manager - Records & Information Governance
Opensity Solutions —San Diego, CA
- Up to $90,000 a year
- Full-time
- Bachelor's degree
- Travel
- Business Administration
- Health insurance
- Dental insurance
Quick Apply
6d
Program Manager, Healthcare
Kellermeyer Bergensons Services —Oceanside, CA
- $130,000 - $160,000 a year
- Weekends as needed
- Remote
- OSHA
- 5 years
- Bachelor's degree
Quick Apply
Associate Program Manager Retention
TaylorMade Golf Company —Carlsbad, CA
- $73,000 - $84,000 a year
- Extended hours
- Microsoft Excel
- Marketing
- English
- Paid holidays
- Health insurance

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Program Manager jobs near Carlsbad, CA

Lead Program Manager, Customer Experience Transformation

Palo Alto Labs
San Diego, CA

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Job Details

Permanent | Full-time | Contract
$170,000 - $185,000 a year

Qualifications

Project reporting
Program design
Customer retention
Computer Science
Requirements specification
Requirements design
Customer satisfaction tracking
Operations transformation
Metrics Reporting
Collaboration with product development teams
Bachelor's degree
Requirements analysis
Organizational skills
Leading team collaboration initiatives
Project execution
Management reporting
Cross-functional team management
Project stakeholder communication
Cross-functional communication
Senior leadership
Analytics

Full Job Description

Job Description

One of Palo Alto Labs (PAL)'s large enterprise customers, a $1Bn+ financial software and tax technology company, is hiring a Lead Program Manager, CX Transformation, to help drive enterprise‑wide improvements in customer experience and service delivery.

The organization operates in a highly regulated, data‑intensive environment and serves customers across multiple industries. As the company continues to scale its AI‑enabled operating model, there is a strong focus on improving customer satisfaction, retention, and operational efficiency.

The customer journeys that matter most, including onboarding, product usage, support interactions, service delivery, and digital self‑service, span Product, Engineering, Customer Support, Content, Data, and Customer Experience teams. While customer data and signals are increasing, execution across these areas is not always consistent. Programs often slow down due to cross‑functional complexity, unclear ownership, and difficulty turning insight into scalable action.

This role exists to close that gap.

The Lead Program Manager, CX Transformation, is responsible for turning enterprise CX priorities into clear, coordinated execution. The role owns the design, sequencing, and delivery of large cross‑functional programs, including GenAI‑enabled self‑service, unified service delivery, predictive customer engagement, and customer onboarding.

This is a senior role that operates in a fast‑moving, ambiguous environment. Success requires strong executive presence, comfort working across functions, and full accountability for outcomes.

Why This Role Matters for the Organization
Business Impact

This role helps the organization improve customer retention, satisfaction, and operational efficiency by defining CX initiatives, sequencing them, and delivering them end-to-end. It reduces fragmentation by aligning teams around shared goals, priorities, and execution plans.

Customer Impact

This role improves critical customer journeys across onboarding, support, and self‑service. The focus is on reducing customer effort, improving consistency, and ensuring that customer insights lead to real, implemented improvements rather than isolated initiatives.

Organizational Impact

This role brings structure and clarity to complex, cross‑functional work. It strengthens execution across Product, Engineering, and Customer teams by raising expectations around ownership, accountability, and delivery as processes and data continue to evolve.

A strong performer in this role helps the organization improve execution discipline and deliver measurable results across customer experience programs.

Key Responsibilities
Own Enterprise CX Transformation Programs
Lead large CX transformation programs across GenAI self‑service, unified service delivery, predictive customer engagement, and customer onboarding. Define program scope, success metrics, use cases, and sequencing based on customer and business outcomes. Drive execution through implementation and results realization.
Accountability: End‑to‑end ownership of program delivery and outcomes.
Drive Cross‑Functional Execution
Align Product, Engineering, Customer Support, Content, Data, and UX teams around shared program goals. Establish clear accountability, manage trade-offs, and maintain momentum while preventing duplicate or disconnected efforts.
Accountability: Cross‑functional alignment and delivery.

Translate Insight into Action
Convert voice-of-customer data, operational metrics, and research into clearly defined use cases and program requirements. Prioritize initiatives based on customer impact and business value, with a focus on addressing the root causes of friction.
Accountability: Program definition and prioritization.

Create Structure in Ambiguous Environments
Bring clarity to decision‑making, ownership, and execution where it does not already exist. Identify gaps in process, data, or coordination and work across teams to close them so programs can scale effectively.
Accountability: Advancing programs despite organizational complexity.

Measure and Communicate Impact
Define and track KPIs related to customer satisfaction, retention, customer effort, service quality, and operational efficiency. Communicate progress, risks, and outcomes clearly to senior leaders through concise, outcome‑focused narratives.
Accountability: Program performance visibility and reporting.

What Success Looks Like
In the First 12 Months

Enterprise CX programs are launched across self‑service, service delivery, predictive engagement, and onboarding. Clear program structures and sequencing are established across Product, Engineering, and Customer teams. Customer insight is translated into executable plans. Measurable improvements are visible in customer effort, experience quality, and operational efficiency.

Beyond 12 Months

Sustained impact on customer retention and efficiency. Stronger cross‑functional execution with reduced fragmentation. A consistent pipeline of well‑defined, customer‑driven CX initiatives that scale across the organization.

AI Expectations

The organization operates with an AI‑first mindset, and this role will actively embed AI into CX transformation programs.

The Lead Program Manager identifies where AI can meaningfully improve scale, responsiveness, and efficiency, particularly across self‑service, support, and customer engagement. We design programs that incorporate automation, predictive insight, and intelligent workflows in close partnership with Product, Engineering, and Data teams.

AI is applied deliberately to reduce customer effort and drive measurable business outcomes, not as surface‑level automation.

Requirements

Bachelor’s degree in Business, Engineering, Computer Science, or a related field, or equivalent practical experience
experience
10+ years of experience leading enterprise programs, transformation initiatives, or strategic delivery in SaaS or cloud environments
Proven experience leading complex, cross-functional initiatives spanning Product, Engineering, and customer-facing teams
Demonstrated executive presence with the ability to influence VP-level stakeholders and drive alignment
Experience operating in high-ambiguity, fast-moving environments with the ability to create clarity and structure
Strong ability to define use cases, structure programs, and drive execution from concept through measurable outcomes
Experience translating customer insight and operational data into actionable program requirements
Strong analytical capabilities with experience developing program insights, reporting, and executive narratives
Familiarity with CX metrics and frameworks (e.g., NPS, CSAT, CES, journey health)
Experience with AI or digital customer experience capabilities preferred

Pay: $170,000.00 - $185,000.00 per year

Work Location: Remote

Quick Apply

Refine Your Search

Program Manager jobs in Carlsbad, CA

Lead Program Manager, Customer Experience Transformation

Program Manager

Clinical Program Supervisor

Thrive Program Case Manager (Revised 7.1.26)

Program Director: Expanded Learning

Qualified Intellectual Disabilities Professional/House Manager

Resident Experience Director

Cloud Engineer – Senior Cloud Program Manager

Director, Technical Program Management

Environmental Health and Safety Specialist

Youth Developmental Professional

Strategic Account Manager

Enhanced Behavioral Supports (EBSH) Administrator

Nursing Program Director - Crisis Stabilization Unit -Behavioral Health - CA RN

Vice President of Preclinical Drug Development

Sr. Cyber Governance, Risk & Compliance Analyst

Sr. Talent Program Manager

Program Manager - Records & Information Governance

Program Manager, Healthcare

Associate Program Manager Retention

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