Top 1543 Program Manager Jobs in Danvers, MA

Program Manager, Customer Experience (WOW Programs)
Chewy —Boston, MA
- $86,500 - $138,500 a year
- Full-time
- 5 years
- Travel
- Senior level
- Paid holidays
- Health insurance
8d
Merchandising Operations Program Manager
Chewy —Boston, MA
- $95,500 - $152,500 a year
- Full-time
- 5 years
- Bachelor's degree
- Product management
- Paid holidays
- Health insurance
5d
Senior Program Manager
Autonodyne LLC —Boston, MA
- $150,000 - $205,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Office
- Health savings account
- Health insurance
Quick Apply
Children's Librarian
Town of Marblehead —Marblehead, MA
- $1,204.64 - $1,469.66 a week
- Weekends as needed
- 5 years
- Computer literacy
- Mid-level
- Wellness program
- Health insurance
Quick Apply
Senior FMS Program Manager
Astrion —Hanscom AFB, MA
- $140,000 - $160,000 a year
- Full-time
- Office
- Bachelor's degree
- Contracts
Assistant Educational Director
Hopeful Journeys Educational Center, Inc. —Beverly, MA
- $95,000 - $105,000 a year
- Full-time
- Background check
- Classroom
- 5 years
- Health savings account
- Health insurance
Quick Apply
Director of Special Education
Salem Academy Charter School —Salem, MA
- $100,000 - $150,000 a year
- Full-time
- School experience
- Classroom
- Spanish
- Health insurance
- Dental insurance
Quick Apply
6h
Clinical Program Director
Bay Cove Human Services —Boston, MA
- $71,400 - $78,400 a year
- Weekends as needed
- Bilingual
- Addiction Medicine
- Writing skills
Quick Apply
ACCS Clinical Team Director
Bay Cove Human Services —Boston, MA
- $89,760 - $94,750 a year
- Weekends as needed
- Bilingual
- Medication administration
- Addiction Medicine
Quick Apply
Assistant ACCS Clinical Team Director
Bay Cove Human Services —Boston, MA
- $77,520 - $84,520 a year
- Weekends as needed
- Bilingual
- Writing skills
- Licensed Clinical Social Worker
Quick Apply
Director of Early Education
East End House - Cambridge, MA —Cambridge, MA
- $65,000 - $70,000 a year
- Full-time
- Background check
- Classroom
- Management
- Health insurance
- Dental insurance
Quick Apply
Chief Development Officer
Grand Lodge of Masons in Massachusetts —Boston, MA
- $135,000 - $150,000 a year
- Weekends as needed
- Background check
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
14d
Psychiatrist Medical Director
Vinfen —Lowell, MA
- $307,500 a year
- Full-time
- Background check
- Medicine
- Psychiatry
Quick Apply
2d
Director of Social Services
Care One —Lowell, MA
- $85,000 - $110,000 a year
- Full-time
- Skilled nursing facility
- Customer service
- Master's degree
Quick Apply
Assistant Director of Social Services
Care One —Wilmington, MA
- $75,000 - $85,000 a year
- Full-time
- Skilled nursing facility
- Mid-level
- Master's degree
Quick Apply
Reentry Specialist Supervisor - Middleton
NFI Massachusetts, Inc. —Middleton, MA
- $70,000 a year
- Mid-level
- Master's degree
- Bachelor's degree
- 403(b) matching
- Paid holidays
Quick Apply
Assistant Director of Social Services
Care One —Newton, MA
- $75,000 - $85,000 a year
- Full-time
- Skilled nursing facility
- Mid-level
- Master's degree
Quick Apply
7d
Director of Special Education
ITALIAN HOME FOR CHILDREN INC —Jamaica Plain, MA
- $85,000 - $95,000 a year
- Full-time
- HIPAA
- Master's degree
- Experience working with children
- Employee assistance program
- 403(b)
Quick Apply
Director of Social Services
Care One —Brookline, MA
- $85,000 - $110,000 a year
- Full-time
- Skilled nursing facility
- Customer service
- Master's degree
Quick Apply
7d
Money Management Program Coordinator
SeniorCare Inc. —Gloucester, MA
- $23 - $26 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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Program Manager, Customer Experience (WOW Programs)

Chewy -
Boston, MA

Apply Now

Job Details

Full-time
$86,500 - $138,500 a year
8 days ago

Benefits

Paid holidays
Health insurance
Unlimited paid time off
Dental insurance
401(k)
Flexible spending account
Adoption assistance
Family leave
Parental leave
Employee assistance program
Vision insurance
Pet insurance

Qualifications

Program design
Program management
Requirements design
Business requirements
Cross-functional team management
Cross-functional communication

Full Job Description

Job Description:

Our Opportunity:

Chewy is seeking a highly creative and innovative Program Manager for its “WOW” team, a customer experience leader passionate about creating genuine, memorable moments that surprise and delight our pet parents and their pets. This role is responsible for owning the strategy, execution, measurement, and continuous evolution of key customer lifecycle experiences that strengthen customer relationships and drive measurable business outcomes. The right person will have an insatiable curiosity about our customers, with the goal of engaging them with the right experiences or gifts at meaningful points in their customer journey in ways that improve engagement, retention, sentiment, etc. This person will partner cross-functionally with Customer Care, Brand Marketing, PR/Social, Merchandising, Product, and other key verticals to drive maximum, measurable impact to customer behavior and engagement with the Chewy brand. This leader should be able to think critically, be comfortable with data to understand the impact of the programs we manage, and have the drive to iterate, test, learn, and scale new customer experiences.

What You’ll Do:

Own and continuously evolve multiple customer lifecycle experiences, independently developing program strategies, objectives, roadmaps, and measurable success criteria.
Think critically and closely follow the customer lifecycle to ensure WOW programs align with critical customer milestones as part of a comprehensive engagement strategy, creating experiences they never expected but immediately recognize as uniquely Chewy.
Maintain overall service delivery to internal and external customers, inclusive of SLA management, product quality, vendor-side support, and all other controllable inputs. While some elements of this process will be managed by our WOW Operations team, it’s your responsibility to inspect, ask questions, identify any gaps, and ensure we are controlling the cost and value of these programs.
Develop measurement frameworks that translate customer insights, operational learnings, and business performance into clear recommendations, strategic decisions, and scalable program improvements. If results fall short, adapt quickly, learn, and make changes to improve the customer experience.
Independently develop hypotheses, testing frameworks, and customer experience recommendations that strengthen lifecycle programs. Partner closely with WOW Operations to design, execute, measure, and optimize experiences through experimentation to determine where WOW creates the most value for our customers and Chewy.

What You’ll Need:

At least 5 years of experience in a Program Management role.
Strong written communication skills, including the ability to produce concise, executive-ready strategies, business cases, execution plans, and results recaps that clearly communicate customer impact, business outcomes, recommendations, and next steps.
Proficiency in defining program requirements that drive intended results and using data to determine their effectiveness (for the WOW team, inventing metrics might also come with the territory).
Demonstrated ability to lead multiple cross-functional programs end-to-end from concept through execution - exercising sound judgment, building alignment with partners, and bringing forward thoughtful recommendations with limited direction while protecting the customer experience.
To be extremely comfortable ‘living in the gray.’ This is a unique role and a unique department - it’s part science, part art. You must be able to build programs in ambiguity without always having concrete direction.
High levels of creativity - in many ways, you’ll be paving the way and redefining standards of what it means to surprise and delight customers - creating strategies, gift ideas, and special moments should come naturally.
Some travel may be required.

Bonus:

Experience in customer retention and/or loyalty marketing
Previous experience in a CX environment, especially eCommerce

The base salary range for this role is $86,500 - $138,500.00.

The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

Apply Now

Refine Your Search

Program Manager jobs in Danvers, MA

Program Manager, Customer Experience (WOW Programs)

Merchandising Operations Program Manager

Senior Program Manager

Children's Librarian

Senior FMS Program Manager

Assistant Educational Director

Director of Special Education

Clinical Program Director

ACCS Clinical Team Director

Assistant ACCS Clinical Team Director

Director of Early Education

Chief Development Officer

Psychiatrist Medical Director

Director of Social Services

Assistant Director of Social Services

Reentry Specialist Supervisor - Middleton

Assistant Director of Social Services

Director of Special Education

Director of Social Services

Money Management Program Coordinator

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