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Director of Fulfillment

Imprint Engine
Brooklyn Center, MN

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Job Details

Full-time
$88,000 - $95,000 a year
11 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Flexible schedule
Life insurance
Retirement plan

Qualifications

Inventory management systems
Customs regulations compliance
Managing logistics operations teams
Process improvement standards implementation
Team leadership
Operational management
Warehouse management experience
Coaching
ERP systems
Process design
Customs brokerage management
English
KPI monitoring
Managing supply chain management teams
Team development
Supervising experience
Shipping logistics
Lean Six Sigma
Operational excellence initiatives
Managing teams as a warehouse supervisor
Team building

Full Job Description

About Us:

At Imprint Engine, we're more than a company; we're a creative partner dedicated to elevating companies’ brands through engaging brand experiences (apparel, merch, print & more). Our commitment to innovation, quality, and speed sets us apart in the industry. We thrive on challenges, transforming "impossible" into "I'm possible" with every project we tackle. Our clients, ranging from local gems to global powerhouses, depend on us to elevate their brands with our unique blend of creativity, precision, and efficiency.

About the Role:

This role is the strategic and operational anchor of our fulfillment division. You will own the end-to-end fulfillment lifecycle — from inbound receiving and inventory management through kitting, decoration coordination, and global outbound logistics. You will directly lead Fulfillment Manager Adam Paulsen and his team, investing in their growth, systematizing best practices, and building the frameworks that allow Imprint Engine to scale reliably for our largest and most demanding clients.

What You’ll Do

Strategic Leadership & Team Development

Lead, mentor, and develop the Fulfillment Manager and broader team; build a culture of accountability, precision, and continuous improvement
Define the multi-year fulfillment roadmap aligned with Imprint Engine’s growth trajectory across enterprise, retail, and event-based accounts
Establish clear KPIs, SLAs, and performance scorecards for the fulfillment team; conduct regular cadences for review and coaching
Partner with Sales, Brand Management, and Production to align fulfillment capacity with pipeline demand

Global Logistics & Carrier Strategy

Own carrier and 3PL relationships across domestic and international shipping lanes (FedEx, UPS, DHL, DSV, WAC Logistics, and others)
Develop and manage global logistics synergy frameworks that reduce transit times, optimize carrier selection, and minimize duties exposure on cross-border shipments
Lead customs documentation and compliance processes for international shipments, including countries such as Brazil, South Korea, Hong Kong, Canada, Egypt, and Ireland
Build rate negotiation strategies and benchmark carrier performance to drive cost efficiency without sacrificing delivery reliability

Inventory Systems & Warehouse Operations

Master the inventory management ecosystem including Acumatica (ERP), ShipStation, and commonsku integrations; drive accuracy, visibility, and real-time inventory health
Implement lean warehouse methodologies (5S, Kaizen, Value Stream Mapping) to eliminate waste, reduce pick/pack errors, and improve throughput
Evolve SKU governance, receiving standards, and slotting strategies that support high-velocity fulfillment across thousands of branded items
Develop and maintain cycle-count programs and physical inventory reconciliation processes to sustain near-zero shrinkage

Fulfillment Operations & Execution Excellence

Oversee the daily execution of kitting, drop-ship, bulk, and event-based fulfillment — often with same-day or next-day in-hands requirements
Establish escalation frameworks for time-critical orders and high-stakes client deadlines; ensure the team has clear decision-making authority at each level
Partner with Production on in-house decoration handoffs (apparel deco, embroidery, printing) to ensure seamless handoffs from production floor to ship station
Drive continuous improvement of the WF (Workflow) ticket system and fulfillment request processes to reduce friction, increase throughput, and improve communication

What You’ll Bring

Required Experience

7+ years of progressive fulfillment, warehouse, or supply chain leadership experience, with at least 3 years in a director-level or equivalent role
Demonstrated expertise in global logistics and multi-carrier management, including international freight, customs compliance, and cross-border shipping strategy
Hands-on experience with inventory management systems (Acumatica, NetSuite, or equivalent ERP) and shipping platforms (ShipStation or similar)
Proven track record applying lean/continuous improvement frameworks (Lean, Six Sigma, 5S, Kaizen) in a warehouse or fulfillment environment
Experience managing team members across operational and supervisory roles; strong coaching and performance management skills

Preferred Qualifications

Background in promotional products, branded merchandise, print-on-demand, or a comparable high-SKU, high-variety fulfillment environment
Experience with kitting operations, event-based logistics, and multi-location drop-shipping at scale
Familiarity with commonsku, Acumatica, ShipStation, and/or Jira Service Management
APICS CPIM, CSCP, or comparable supply chain certification
Experience managing EMEA or APAC shipping lanes and customs brokerage relationships

Travel Required: Up to 10% — domestic partner visits

Imprint Engine is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Pay: $88,000.00 - $95,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Language:

English (Required)

Ability to Commute:

Brooklyn Center, MN 55429 (Required)

Work Location: In person

Quick Apply

Refine Your Search

Project Director Transit jobs

Director of Fulfillment

Transportation Manager

Senior Director, CSS WEST

Director, Payment Operations

Transit Maintenance Supervisor

Sr Lead Estimator

UPFITTER TECHNICIAN — LEVEL A Senior- Lead Upfitter Technician

Sr. Designer - Photo Stylist

Senior Manager, Commissioning

Director, Highways & Bridges

Construction Superintendent (Wastewater Treatment Plan, Water Infrastructure))

Senior Accountant

ADS CMP Supervisor

Meeting Planner/Society Manager

Sr Director Inside Sales

Grants Technician I

Senior Manager, Commissioning

School Bus Driver

Clinical Director - FT - Day - LIFE Bordentown NJ

Capital Projects Manager

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