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Project Coordinator

BeyondTrust -
Remote

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Job Details

2 days ago

Qualifications

Customer communication
Productivity software

Full Job Description

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

Supports the delivery of customer implementation projects by coordinating setup activities, tracking progress, and facilitating communication across internal teams and client stakeholders. Works directly with clients and project teams to assist with onboarding activities, manage access coordination, support data-related tasks, document processes, and help facilitate or coordinate training sessions for users.

Tracks project tasks, timelines, and deliverables, ensuring accurate documentation and clear communication throughout the project lifecycle. Identifies and documents project issues or risks and escalates them to project managers or technical teams for resolution.

Captures client feedback and helps drive continuous improvement of processes, documentation, and service delivery. Provides coordination support for both remote and on-site implementations as needed.

What You'll Do

Support multiple concurrent customer implementation projects
Track and maintain project plans, timelines, and key milestones
Coordinate meetings, capture notes, and track action items and owners
Communicate project status, updates, and next steps to customers and internal teams
Assist with onboarding activities including access setup and scheduling for clients
Support documentation of project processes, workflows, and deliverables
Track project risks, issues, and dependencies; escalate as needed
Coordinate with technical and non-technical teams to support issue resolution
Maintain accurate project records in internal systems
Support continuous improvement efforts through documentation and feedback

What You'll Bring

Bachelor's degree or equivalent experience
0–2 years of experience in project coordination, customer support, or administrative roles
Strong organizational and time management skills
Excellent written and verbal communication skills
Ability to manage multiple tasks and priorities in a fast-paced environment
Basic understanding of project management concepts
Ability to collaborate effectively with cross-functional teams
Willingness to learn new systems, tools, and processes
Proficiency with Microsoft Office 365 tools

Nice To Have

Exposure to project management tools (e.g., Microsoft Project, Smartsheet, Jira)
Experience working in a technology or software delivery environment
Familiarity with CRM or PSA tools (e.g., Salesforce, FinancialForce)
Basic understanding of software implementation or onboarding processes

Better Together

Diversity. Inclusion. They're more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com.

#LI-JB1

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