Purpose
The Manager of eCommerce serves as the primary point of contact for iPROMOTEu Affiliates regarding ecommerce and company store solutions. This role is responsible for coordinating ecommerce projects from intake through implementation, managing project communications and timelines, supporting product requirements and site management related to the development, launch, and day-to-day operation of ecommerce solutions, overseeing store administration activities, and delivering presentations and demonstrations of ecommerce capabilities.
The ideal candidate is highly organized, customer-focused, and passionate about ecommerce technology. This position works closely with Affiliates and internal teams to ensure the successful onboarding, development, maintenance, and adoption of ecommerce and company store solutions while providing exceptional customer service and operational support.
Responsibilities
- Ecommerce Leadership, Project Management & Customer Success Serve as the primary point of contact for Affiliates, customers, and end users regarding ecommerce and company store solutions.
- Lead the planning, coordination, and execution of ecommerce projects, including new company stores, distributor websites, site maintenance, enhancements, and platform initiatives.
- Provide leadership and direction for ecommerce operations by establishing priorities, managing workloads, and ensuring projects and support requests are completed effectively and on schedule.
- Evaluate business ad technical requirements, consult with Affiliates on business objectives, and collaborate with cross-functional teams to recommend and implement appropriate ecommerce solutions.
- Create and maintain project plans, communicate timelines and milestones, proactively manage risks, and provide regular status updates to stakeholders.
- Schedule and facilitate discovery, planning, review, and follow-up meetings with Affiliates and internal stakeholders to ensure successful project outcomes.
- Monitor ecommerce support activities and coordinate the resolution of customer questions, operational issues, and platform-related concerns by partnering with technical, financial, and business teams.
- Lead presentations, demonstrations, training sessions, and communication efforts to educate Affiliates on ecommerce solutions, platform capabilities, best practices, and new features.
- Provide guidance, coaching, and subject matter expertise to team members while promoting consistent processes and ecommerce best practices.
- Identify opportunities to improve ecommerce processes, customer experience, operational efficiency, and platform capabilities, and recommend enhancements to leadership.
Store Administration & Site Management
- Oversee the setup, launch, maintenance, and day-to-day administration of company stores and ecommerce sites.
- Support site management activities, including store design updates, product setup, content maintenance, and merchandising initiatives.
- Manage catalog organization, product data, pricing, and store configurations to ensure an optimal customer experience.
- Perform quality assurance reviews to ensure store content, functionality, and configurations are accurate and complete.
- Coordinate and support testing of site updates, integrations, and new features prior to production release.
Reporting, Documentation & Operational Support
- Generate and analyze reports for internal teams, Affiliates, and customers as requested.
- Track ecommerce-related fees and ensure proper allocation and reporting.
- Assist with resource planning, project tracking, workload management, and operational forecasting.
- Maintain project documentation, process documentation, training materials, and operational records.
- Support product, platform, and site research to assist with strategic planning and continuous improvement initiatives.
Qualifications:
Education/Experience
- Associate degree or 2-5 years experience in a related field
- Strong knowledge of website design and tools, graphics design, user experience, and other eCommerce-related technologies
Knowledge/Skills/Abilities/Competencies
- Understanding of website administration, product catalog management, pricing, promotions, and user experience principles.
- Familiarity with ecommerce integrations, including payment processing, order management, inventory management, and fulfillment workflows and best practices
- Knowledge of promotional products, industry practices, and company store programs is preferred.
- Understanding web technologies, including basic HTML, CSS, and website content management systems, is a plus.
- Excellent verbal, written, and presentation communication skills.
- Strong customer service and relationship management skills.
- Ability to collaborate effectively with cross-functional teams, including technology, operations, sales, and customer support.
Working Conditions:
- Office environment
- Normal operation hours are from 8:30 a.m. to 5:30 p.m.
- Mandatory Office Days: All employees must report to the office on Tuesday and Wednesday each week.
- Third Workday: The third office day will be determined by your department’s needs and your individual schedule, based on team coverage requirements on either Monday or Thursday.
- Fridays: Office will be closed on Fridays and is a designated work from home day.
Please note that this job description is not designed to cover or contain a comprehensive listing of functions or responsibilities that are required of the employee for this job. Functions and responsibilities may change at any time with or without notice.
