Job Title: Clinical Program Manager
Department: Crisis Response Center
Reports to: Chief Clinical Officer
Job Classification: Exempt, full-time
Job Summary:
Under the direction of the Chief Clinical Officer, the Crisis Response Center Program Manager oversees the clinical team to ensure the delivery of high-quality, evidence-based care. This role is responsible for managing the day-to-day operations of the Crisis Response Center, including supervising both licensed and unlicensed staff, ensuring Crisis Clinicians fulfill their responsibilities, and maintaining compliance with contractual obligations, credentialing, and accreditation standards. The Clinical Program Manager also oversees daily workflows and provides direct care to individuals served, as needed.
Essential Job Responsibilities:·
- Clinical Operations Oversight
Provides management and leadership for the Crisis Response Center's clinical operations, ensuring the delivery of high-quality, evidence-based care.
- Assessment Management and Workflow Efficiency
Oversee the timely and accurate completion of tele-video assessments to ensure individuals are evaluated promptly. Monitors productivity and ensures the equitable distribution of work among team members to maintain efficiency, quality of services, and balance.
- Supervision and Staff Development
Conducts regular supervision of licensed and unlicensed staff, ensuring adherence to credentialing standards and professional principles. Participates in the hiring, training, and transitions of staff; and provides ongoing evaluation to staff in supporting their professional growth and performance.
- Shift and On-Call Management
Remains accessible during scheduled shifts and on-call periods to provide 24/7 supervision and support for staff. Collaborates with other supervisors to coordinate shift coverage, ensuring continuous support and compliance with contractual obligations.
- Quality of Care Assurance
Ensures timely follow-up on all quality-of-care concerns and actively engages in data- driven quality initiatives to improve systems, processes, and overall performance.
Promotes a positive image of the organization by building and maintaining strong business relationships within the communities served. Leads and manages the implementation of new projects, serving as a liaison between staff and partners to support the development and enhancement of services.
- Adaptability and Professionalism
Demonstrates flexibility in adapting to changing work priorities and a fast-paced environment while maintaining a professional and positive attitude.
Provides education, supportive counseling, problem-solving, role modeling, advocacy, referral, crisis intervention, and other information or services as needed to support the individuals served and our partnerships.
- Staff Engagement and Retention
Actively supports staff engagement and retention efforts, fostering a collaborative and inclusive work environment.
- Leadership and Organizational Values
Leads with and exemplifies the organization's core values, serving as a role model for the team.
Performs other duties as assigned to meet the needs of the Crisis Response Center and the organization.
Required Job Qualifications:
Education and Licensure
- Master’s degree in a human service-related field (e.g., Social Work, Counseling, Psychology) with clinical licensure preferred, and licensure through the Kansas Behavioral Sciences and Regulatory Board (BSRB).
Experience
- Five (5) years of supervisory and/or program management experience preferred.
- Three (3) years of experience in crisis management preferred.
- One (1) year of experience working in a call center preferred.
- Experience with the Community Mental Health Center (CMHC)/Certified Community Behavioral Health Clinic (CCBHC) system preferred.
Skills and Knowledge
- Strong diagnostic skills and knowledge of behavioral health assessments and psychiatric disorders.
- Demonstrates strong organizational and time management skills.
- Proficient oral and written communication skills.
- Strong interpersonal skills, with the ability to work effectively with diverse populations.
- Superior customer service skills.
- Prior computer experience, including basic computer fluency, and the ability to pull, interpret, and apply data to current practices and initiatives.
- Ability to learn and adapt to new technologies, including computer programs and phone systems.
Professional Attributes
- Ability to work independently and collaboratively with teams.
- Maintains effective and cooperative working relationships with internal and external stakeholders relevant to the organization’s operations and goals.
- Demonstrates a positive and energetic approach to adapting to the evolving challenges of a complex workplace, including progressively responsible clinical and administrative duties.
- Upholds confidentiality and complies with HIPAA standards.
Compliance and Reporting
- Ability to prepare and submit comprehensive and accurate reports to the Department of Child and Families (DCF) in compliance with mandated guidelines and timelines.
- Must successfully complete a background check.
Physical Demands:
- Frequently required to speak, write, and memorize.
- Constantly required to talk, read, solve problems, see, hear, and sit.
- Push, pull, lift, or carry 20 pounds.
- Occasionally required to bend, twist, squat, kneel, stand, walk or balance.
Additional Duties:
Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job- related instructions and to perform any other job-related responsibilities as requested by their supervisor.
Benefits:
● Flexible scheduling to support a positive work-life balance.
● Full remote capabilities.
● HealthSource pays 65% of health and dental insurance costs.
● Employees are provided 6 paid holidays, 4 floating holidays, and paid time off.
● Employees are eligible to participate in our 401k after their first year of employment.
● Access to unlimited trainings and CEUs through Relias, our Learning Management System.
● A variety of other benefits are offered and can be found in the Employee Handbook.
Pay: $1.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Do you have experience working with the Community Mental Health Centers(CMHCs) ? Certified Community Behavioral Health Clinic's (CCBHCs) in Kansas?
- Do you have strong diagnostic skills and knowledge of behavioral health assessments and psychiatric disorders?
- Do you have the ability to prepare and submit comprehensive and accurate reports to the Department of Child and Families (DCF) in compliance with mandated guidelines and timelines?
Education:
Experience:
- supervisory and or program management: 5 years (Preferred)
- crisis management: 3 years (Preferred)
- working in a call center: 1 year (Preferred)
License/Certification:
- human service-related licensure through the Kansas BSRB (Required)
Location:
Shift availability:
- Overnight Shift (Required)
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: Remote
