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Process Documentation/Training Specialist

Kelly Services -
Hillsboro, OR

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Job Details

Full-time
$38 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
Retirement plan
Paid sick time

Qualifications

Process flow diagrams
Visio
Process mapping
Process modeling
Cross-functional collaboration
Project stakeholder communication
Cross-functional communication
Business process modeling

Full Job Description

Process Documentation/Training Specialist

Location: Hybrid in Hillsboro, OR - Chandler, OR - Santa Clara, CA - Rio Rancho, NM (hybrid in one of these locations highly preferred, potentially open to fully remote in other US areas)

Contract Duration: 4 months to start (potential for extension)

Contract Type: W2 through Staffing Supplier

Hours: 35/week (Mon-Fri 7a - 2:30p, some evening hours may be required for collaboration with Asia partners)

Pay Rate: $38/hr

Sponsorship not provided

Job Description

We are seeking a detail-oriented and highly collaborative Business Analyst / Process Documentation & Training Specialist to support a large-scale initiative focused on updating and standardizing operational processes, procedures, and documentation across a complex Foundry Construction & Sourcing organization. This role will partner with numerous construction subject matter experts (SMEs) across multiple functions to coordinate and track the development of process standards, workflow diagrams, standard operating procedures (SOPs), and training materials. The ideal candidate is skilled in organizing content, facilitating cross-functional collaboration, and working with process documentation to ensure its completed, structured and organized.

Key Responsibilities

Coordinate with 40-50 cross-functional stakeholders and SMEs to gather, organize, and track process documentation updates for our Construction organization
Develop and maintain process flow diagrams using tools such as Microsoft Visio, including creating new workflows and updating existing ones
Facilitate working sessions with stakeholders to document end-to-end processes and ensure accuracy and completeness
Support and track the creation and standardization of Standard Operating Procedures (SOPs), ensuring consistency in format, structure, and storage in centralized repositories
Collaborate with learning and development partners to design and organize content for training materials and delivery formats
Assist in developing presentation materials to support organization-wide training and communication of updated processes
Ensure all documentation follows defined templates, standards, and version control practices
Provide general project coordination support, including tracking deliverables, timelines, and dependencies, and scheduling review forums
Perform additional related tasks as needed to support program objectives

Qualifications

Strong attention to detail with the ability to manage and organize large volumes of content
Excellent communication and stakeholder coordination skills, with the ability to work effectively across diverse teams
Proven ability to gather and document complex processes in a clear, structured manner
Experience creating process workflows and diagrams using Microsoft Visio
Ability to drive organization and accountability while working with SME-owned content

Preferred Qualifications

Experience developing training materials and supporting organizational learning initiatives
Familiarity with creating or managing Standard Operating Procedures (SOPs) or technical documentation
Background in process improvement, operations, or program coordination

Education requirement:
A Bachelor’s Degree in business administration, management, engineering, construction management, supply chain, logistics or a related field, or equivalent work experience (DEGREE REQUIRED)

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Find what’s next with Kelly®.

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

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