Top 348751 Promotion Jobs

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
GOMACO Advertising Manager
GOMACO Corporation —Ida Grove, IA
- Full-time
- Background check
- Computer literacy
- Mid-level
- Health savings account
- Relocation assistance
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Clinical Consultant - Footmaxx
FOOT LEVELERS INC —Roanoke, VA
- $45,000 - $50,000 a year
- Anatomy knowledge
- Word processing
- Research
- Health savings account
- Paid holidays
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Director, ICU/Pathology - SMG
SMG System Medical Group —Morgantown, WV
- Overtime
- Hybrid work
- Hospital
- Urgent Care
- Master's degree
Assistant Boys Soccer Coach
Springdale Preparatory School —New Windsor, MD
- $4,000 a year
- Part-time
- School experience
- CPR Certification
- High school
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Athletic Coaching Openings
Kingswood Oxford School —West Hartford, CT
- From $1,000 a year
- Part-time
- Background check
- CPR Certification
- First Aid Certification
Quick Apply
Site Manager/Sr. Simulator Technician
Engineering Support Personnel, Inc —Key West Naval Air Station, FL
- From $40 an hour
- Full-time
- Customer service
- 5 years
- Maintenance
- Health insurance
- Dental insurance
Quick Apply
Quality and Food Safety Manager
Ring Container Technologies —Lebanon, IN
- From $85,000 a year
- Full-time
- 5 years
- Data analysis skills
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Shop Expeditor
Mass Excavation, Inc. —Anchorage, AK
- $20 - $22 an hour
- Weekends as needed
- DOT physical examination
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Aquatics Director
Alexandria Area YMCA —Alexandria, MN
- $44,000 - $66,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Airfield Maintenance Supervisor
Rhode Island Airport Corporation —Warwick, RI
- $25.13 - $35.47 an hour
- Full-time
- CDL B
- Background check
- CDL A
- Paid training
- Health insurance
Quick Apply
Test Engineer - Fluids | New Glenn (Mid to Senior | D and 3rd Shift)
Blue Origin —Florida
- Background check
- Management
- Schematics
- Paid parental leave
- Paid holidays
Program Director
NovusWay Ministries —Newland, NC
- From $49,000 a year
- Full-time
- 5 years
- Cooking
- Supervising experience
- Disability insurance
- Health insurance
Quick Apply
Working Foreman
Apex Construction, Inc. —Boothbay Harbor, ME
- $23 - $26 an hour
- Full-time
- Construction site
- In-person
- Entry level
- Health insurance
- 401(k)
Quick Apply
Entry-Level Automotive Technician
Salt Lake Express —Sugar City, ID
- $10 - $15 an hour
- Full-time
- Computer literacy
- Computer skills
- In-person
- Paid time off
- Life insurance
Quick Apply
Mgr - Mfg Compliance & Op
Jubilant HollisterStier Spokane —Spokane, WA
- $102,100 - $163,300 a year
- Online Application
- Microsoft Excel
- 3 years
- Supervising experience
- Health savings account
- AD&D insurance
Trainer
Pro-ACT, Inc —Upland, CA
- $60,000 - $78,000 a year
- Full-time
- Hybrid work
- Background check
- Management
- Word processing
- Health insurance
- Paid time off
Quick Apply
10d
Bicycle Service Lead
Ridepanda —Seattle, WA
- $28 - $29 an hour
- Full-time
- Mechanic experience
- Mid-level
- Assembly
- Health insurance
- Dental insurance
Quick Apply
8d
BOM Specialist
NOVAE LLC —Avon, MN
- $65,000 a year
- ERP systems
- Research
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Lead Quality Control Technician - Burlington, IA
Midwest - Cessford Construction —Burlington, IA
- Weekends as needed
- Microsoft Word
- Background check
- 18 years or older
- Health insurance
- Dental insurance
Quick Apply

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Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

Promotion jobs

Director, Member Advocate Center

GOMACO Advertising Manager

Clinical Consultant - Footmaxx

Director, ICU/Pathology - SMG

Assistant Boys Soccer Coach

Athletic Coaching Openings

Site Manager/Sr. Simulator Technician

Quality and Food Safety Manager

Shop Expeditor

Aquatics Director

Airfield Maintenance Supervisor

Test Engineer - Fluids | New Glenn (Mid to Senior | D and 3rd Shift)

Program Director

Working Foreman

Entry-Level Automotive Technician

Mgr - Mfg Compliance & Op

Trainer

Bicycle Service Lead

BOM Specialist

Lead Quality Control Technician - Burlington, IA

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