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Director of Residences

Society Staffing
New York, NY

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Job Details

Full-time
$250,000 - $400,000 a year
6 days ago

Benefits

Health insurance
Paid time off
401(k) matching

Qualifications

Vendor relationship building
Renovation construction projects
Major facility renovations
Home automation systems
Team leadership
Operational management
Coaching
Lighting systems
Driver's License
Hospitality industry experience
Mentoring
Crestron
Vendor relationship management
Leading team collaboration initiatives
Working with families
Managing property management budgets
Managing projects
Productivity software
Managing hospitality operations budgets
Construction vendor management
Property management
Air conditioning
Senior leadership

Full Job Description

Division: Estate Management / Family Office
Ref ID: R424020479
Location: New York, NY 10019
Salary: $250,000 - $400,000

Schedule: Full-time with a highly flexible schedule. This position requires a 24/7 service mentality and availability to support the principals and family office.

Travel: Frequent travel between residences throughout Manhattan and Long Island, with occasional travel to additional family properties as required.

Benefits: Comprehensive benefits package including health insurance, PTO, sick days, 401K with employer match, discretionary performance bonus, and significant long-term growth opportunities.

Position Overview

A prominent multi-generational family office is seeking an accomplished Director of Residences to oversee the operations, service standards, and management of a growing portfolio of luxury residences throughout Manhattan and Long Island.

This is a senior leadership role responsible for ensuring consistency, organization, and exceptional service across all residences while partnering closely with the principals, Estate Managers, and household teams. The Director of Residences will establish and maintain operational protocols, oversee major projects, support staffing initiatives, and ensure every property operates to the highest standards of luxury hospitality.

The ideal candidate is an experienced estate management professional who enjoys being hands-on, thrives in a fast-paced environment, and possesses exceptional leadership, hospitality, and organizational skills. This individual will work directly with the principals and collaborate with multiple departments within a well-established family office to ensure seamless communication and execution across all residences.

Responsibilities

Oversee the day-to-day operations of a portfolio of luxury residences throughout Manhattan and Long Island
Develop, implement, and maintain consistent household systems, operating procedures, and service standards across all properties
Supervise and mentor Estate Managers while providing leadership and guidance to household teams
Partner directly with the principals to anticipate needs and ensure exceptional service across all residences
Collaborate closely with the family office and multiple internal departments to coordinate projects, staffing, budgeting, and residential operations
Conduct regular property visits to ensure each residence is maintained to the highest standards of presentation, functionality, and hospitality
Oversee household staffing, training, performance management, and service excellence
Manage vendors, contractors, and service providers while ensuring accountability and quality control
Oversee preventative maintenance programs, capital improvements, and special residential projects
Maintain knowledge of all residential systems, including smart home technology, Crestron, AV, HVAC, lighting, security, and access control systems
Develop operational budgets, monitor expenditures, and identify opportunities for efficiencies
Coordinate family moves between residences, seasonal transitions, and special events
Foster a collaborative, service-driven culture across all residences and household teams

Qualifications

Minimum 10 years of experience managing multiple luxury residences for a UHNW family, family office, or luxury hospitality organization
Previous experience overseeing Estate Managers and fully staffed private residences
Strong understanding of estate operations, luxury service standards, and household management
Extensive knowledge of smart home technology, Crestron, AV, security, HVAC, lighting, and residential building systems
Proven leadership experience with the ability to coach, mentor, and develop high-performing teams
Experience managing large-scale projects, renovations, budgets, and vendor relationships
Excellent communication, organizational, and problem-solving skills
Experience working with multi-generational families and navigating varying personalities and service expectations
Bachelor's degree preferred
Hands-on leadership style with a "lead by example" mentality
Exceptional hospitality mindset and commitment to white-glove service
Highly organized with outstanding attention to detail
Strong interpersonal skills and the ability to build trust with principals, family members, staff, and vendors
Flexible schedule with a 24/7 service mentality when required
Professional, polished, and highly discreet
Tech-savvy with proficiency in Microsoft Office and smart home technologies
Valid driver's license
Valid U.S. work authorization

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Refine Your Search

Property Director jobs

Director of Residences

Director of Community Operations

Director of Operations

Director of Corporate Property Management

Director of Residences

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Regional Director

VP/Director of Asset/Property Management

Corporate Facilities Director

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Director of Property & Facilities Operations

Director of Advanced Manufacturing Engineering, Materials & Processes

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Physician Medical Director (Sign-on Bonus, Work-life Balance, Competitive Total Compensation)

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Director of Operations & Projects

Director of Property Management

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