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Property Manager

J.C. Hart Company, Inc. -
Indianapolis, IN

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Job Details

Benefits

Paid training
Wellness program
Paid parental leave
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Referral program

Qualifications

Managing customer accounts
Managing property management teams
Resident conversation engagement
Certified Apartment Manager
Contractor management
Fair Housing Act
Property management tools
Community management
Account maintenance
Property supervision
Coaching
Lease document preparation
Client rapport building
Property showing
Answering guest questions
Mid-level
Accurate transaction records management
Team development
Invoice payment processing
Managing real estate teams
Property management bookkeeping
Professional development support
Financial records management
Team training
Financial record maintenance
Mentoring
Resident rapport building
Initial Contact (sales skills)
Prospecting
Handling customer service requests

Full Job Description

J.C. Hart Company is a family owned, highly respected multi-family real estate development, construction and property management organization. We are very proud of our one of a kind designs and the value we add to so many communities. Our Associates are our greatest asset and we take a lot of pride in being a Best Places to Work. Our Associates acknowledge us for providing a growth oriented, family friendly culture steeped in Core Values and Purpose that provides a rich and rewarding career. Our hiring, training and Associate Development are centered on our Core Values and Purpose. Our Core Values of Passion, Integrity, Development, Innovation and Teamwork guide us each and every day as we do business. At J.C. Hart, we strive to be a Partner and Employer of First Choice.

We are looking for a Property Manager to oversee one of our lease up communities near Carmel, The Edge Apartments!

J.C. Hart Benefits

Paid weekly, every Friday
Health, Dental, Vision, Life, and Disability insurance
Generous Paid Time Off (PTO) plan *with opportunities to earn additional PTO
401(k) plan with an impressive company match
40% apartment rent discount
Above industry average bonuses including: impact, renewal, move-in, holiday, anniversary, and wellness
Paid volunteer time
Paid parental leave
Employee Assistance Program (EAP)
Associate referral bonuses
Paid training and certifications
$3,000 annual tuition reimbursement
Career development opportunities and support
Wellness program that includes free biometric screenings, quarterly challenges, and a health insurance premium reduction program
4 company sponsored social events per year

ESSENTIAL FUNCTIONS

Resident Experience Management

Strives to create and enhance Resident Experiences to meet the company Purpose to "Make Your Home an Enjoyable Living Experience."
Establishes rapport with Residents and/or Prospects providing personalized service consistent with Fair Housing standards
Accountable for Community curb appeal through daily clubhouse and amenity walks to meet company condition standards
Oversees the details of move-in and move-out experiences with the assistance of the Resident Experience Team and Maintenance
Ensures apartments for new move-ins meet quality and cleanliness expectations and accountable to create and provide an exceptional move-in experience for new Residents
Guides, plans, attends, and completes Resident social functions such as Resident Appreciation events, parties, and other organized activities for the Residents
Accountable for the handling of Resident questions or concerns, including service requests, feedback, complaints, functions, lease renewals, etc.
Coaches Resident Experience Team to fulfill Resident satisfaction goals and strives for exceptional feedback through surveys and online reviews

Leasing

Responsible for driving overall occupancy through renewal, retention, and referral efforts with current Residents, ensuring unit availability is accurate in management software
Accountable for weekly model and/or market-ready show apartment walks to monitor show conditions for Leasing Teams
Demonstrates competency in all areas of apartment sales/leasing, including telephone technique, appointment setting, prospect qualifications, apartment showings, closings, and follow-up in support of Leasing Teams
Accountable for preparation, processing, and signing of new/renewed leases and related forms. Oversees these procedures when performed by other Associates

Operations and Administrative

Accountable for records and activities logged/input in management software such as lease signings, rent payments, fees, invoice processing, maintenance requests, Resident communications, document management, etc.
Responsible for the completion of Final Account Statements for outstanding balances related to utilities, damages, etc. upon a Resident’s move out
Maintains necessary records of all financial transactions of property (i.e. bills, budget control, etc.) and understands the budget process, the monthly financial statements, variances, and how they relate to the budget
Takes necessary action when needed upon receiving monthly file audit report from designated Accounts Manager
Oversees the activity of outside contractors/preferred partners working on the property and ensures keys are properly signed out when needed
Provides coaching and training, technical assistance, and guidance for the Resident Experience team as it relates to shared operations and administrative tasks

Leadership

Plans and holds daily and weekly team meetings to connect and communicate activities between management, maintenance, and leasing teams
Completes monthly 1:1 meetings with the Associates to mentor and encourage development

**Check out our Glassdoor page to see Associate testimonials!**

Licenses & Certifications

Preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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