FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The Opportunity
This Director role leads and drives the strategic direction of FICO Decision Management Platform (DMP), enabling customers to rapidly build scalable, intelligent decision applications that deliver analytically-driven outcomes at scale. This role owns DMP within FICO Platform, synthesizing voice of customer (VOC) input, normalizing demand, and driving development priorities. The resulting priorities are handed off to assigned Engineering teams, with Platform Management providing leadership, validation, and accountability throughout.
What You’ll Contribute
Define and drive the long-term strategy and roadmap for DMP, synthesizing Voice of Customer input, industry trends, and innovation in decision automation.
Establish an innovation horizon that advances DMP core capabilities, including identity access management, compute, data service providers, and infrastructure, to accelerate competitive advantage and platform adoption.
Balance short-term customer needs against a long-term plan for market dominance, including build vs. buy awareness and growth projections to inform development prioritization.
Ensure rationalization of DMP capabilities across Decisioning, Analytics, Feature Management, Optimization, and Simulation, to deliver a cohesive platform-driven customer experience.
Establish a market thought leadership position through analyst reviews, publications, PR, emerging industry practice, and client engagement.
Connect and quantify growth dependencies (focused on customer satisfaction) for enabling Platform capabilities, collaborating with other Platform Management team members for input into development prioritizations.
Package well-formed development proposals through the prioritization process and provide leadership and accountability to assigned Engineering Teams.
Lead, mentor, and develop a small team of Senior Managers and Managers, fostering a culture of innovation, accountability, and continuous improvement.
Establish, monitor, and improve standard pricing, contract terms, and commercial constraints that balance DMP market adoption and recurring revenue growth with profitable business returns.
Drive continuous improvement of COGS, operational efficiency, and expense management aligned to business objectives and informed by Sales feedback.
Plan, review, and coordinate DMP ecosystem communications around releases, enhancements, enablement, and collateral, inclusive of FICO Sales, Partners, and Solutions constituents.
Partner with Engineering to ensure timely, high-quality execution of DMP services aligned to business objectives and customer expectations.
Develop and maintain an accurate customer-facing roadmap for DMP covering near-term delivery and future platform direction.
What We’re Seeking
Proven platform or product management expertise including product ideation, roadmap development and validation, scrum product ownership, coordination with engineering in an Agile environment.
Deep knowledge of the Decisioning industry across banking, insurance, telco, and emerging verticals, with a strong grasp of client business problems and how decisioning capabilities address them.
Understanding of decision logic execution within pipelines, including rules engines, Machine Learning models, and mathematical optimization, and the ability to translate these capabilities into compelling customer value propositions.
Demonstrated ability to identify, establish ROI, and prioritize market opportunities spanning both discrete and integrated synergistic platform capabilities.
Experience working in complex, matrixed organizations with a track record of aligning cross-functional teams, influencing without direct authority, and driving decisions to consensus.
Demonstrated success in leading and developing a team of product professionals, with the ability to coach and elevate others while maintaining personal accountability for outcomes.
Executive-level communication and presentation skills, with the ability to distill complex platform and technical concepts into clear, compelling narratives for diverse audiences.
Experience in financial services or other regulated industries preferred.
BS degree in business or software engineering required; MBA or equivalent experience strongly preferred.
Our Offer to You
An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
The targeted base pay range for this role is: $143,500 to $225,500 with this range reflecting differences in candidate knowledge, skills and experience.
#LI-BR1
#LI-Remote
Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.
FICO makes a real difference in the way businesses operate worldwide:
- Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
- Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
- Lending — 3/4 of US mortgages are approved using the FICO Score.
Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfil your potential at www.fico.com/Careers
FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.
Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy
