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Staff Inbound Product Manager- AI

ServiceNow -
Santa Clara, CA

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Job Details

Full-time
$166,500 - $291,400 a year

Benefits

Employee stock purchase plan
Health insurance
Flexible spending account
Family leave
401(k) matching

Qualifications

Roadmap creation (System development task)
Client relationship management
AI use case identification
Customer relationship building
Requirements design
Team leadership
Enterprise software
Product discovery
Customer engagement
Product strategy
Business requirements
Technical product management experience within tech

Full Job Description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Contribute to Product Strategy:
Design and deliver product features for a fast-growing business unit and product portfolio. Collaborate with engineering to execute on strategies that deliver value to our customers.

Collaborate with Customers:
Build relationships with customers through design programs and product advisory councils. Demo and present to existing and prospective customers. Champion the customer to the rest of the product management, sales and marketing organization to influence product strategy.

Drive Cross Company Outcomes:
Work cross functionally with other product teams, to deliver joint product features to deliver value to customer across and outside of IT.

Win as a Team:
Collaborate with a team of dedicated and engaged product managers with a collective goal of serving our customers.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
8+ years of software product management, Software Asset Management, or Software Publisher Licensing experience
Demonstrated leadership experience and strategic thinking operating at the scale of a large enterprise software product.
Comfortable with pivoting, learning fast and communicating with impact.
Be comfortable presenting to and communicating with customers
Strong prioritization skills and the discipline to focus on high impact activities
Experience gathering and capturing product requirements and transforming them into a product roadmap
Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions

FD21

For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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