Position Summary
We are seeking a Senior Systems Analyst to support a secure government digital platform. This role blends cloud platform administration, API quality assurance, and technical business analysis.
The ideal candidate is a technically fluent systems analyst who can support AWS/cloud platform operations, understand Terraform and DevSecOps workflows, validate RESTful and MuleSoft APIs, and work directly with stakeholders to clarify requirements, support BRD/TRD development, and ensure delivery teams understand what needs to be built and tested.
This is not a pure system administrator role, a pure QA tester role, or a pure business analyst role. The position is intentionally blended:
- 35% System Administration / Cloud Platform Support — AWS, Terraform, access, environments, DevSecOps coordination
- 35% API QA / Validation — RESTful APIs, MuleSoft, Postman, API behavior, integration testing
- 30% Business Analysis — requirements, stakeholder coordination, BRD/TRD support, acceptance criteria, documentation
This position is remote and requires an active Secret clearance or the ability to obtain and maintain one.
Key Responsibilities
35% — System Administration / Cloud Platform Support
- Support administration, monitoring, troubleshooting, and sustainment of cloud-based platform environments.
- Assist with AWS environment configuration, access management, deployment readiness, and operational support.
- Support Infrastructure as Code activities using Terraform or similar tools.
- Coordinate with DevSecOps engineers on CI/CD pipelines, deployment processes, configuration management, and release support.
- Help document environment needs, access requirements, operational dependencies, and platform readiness criteria.
- Support issue triage related to cloud access, environments, configuration, deployments, and platform behavior.
- Participate in security and compliance support activities, including evidence gathering, vulnerability tracking, remediation coordination, and RMF/ATO-related documentation as needed.
35% — API QA / MuleSoft and RESTful API Validation
- Support testing and validation of RESTful APIs, including request/response behavior, status codes, payload structure, authentication, authorization, and error handling.
- Support testing and validation of MuleSoft APIs and integrations, including functional testing, integration testing, regression testing, and user acceptance support.
- Review Swagger/OpenAPI documentation, interface control documents, API specifications, and technical requirements to develop test scenarios and acceptance criteria.
- Use tools such as Postman, Swagger/OpenAPI tools, MuleSoft Anypoint Platform, SoapUI, Insomnia, or similar tools to validate API behavior.
- Support defect tracking, root cause analysis, retesting, and coordination with developers, DevSecOps, and platform teams.
- Help validate that delivered API functionality meets business, technical, security, and operational requirements.
- Assist with API troubleshooting by gathering logs, error messages, timestamps, endpoint details, request/response examples, and steps to reproduce.
30% — Business Analysis / Requirements / BRD and TRD Support
- Work with customers, government stakeholders, product owners, architects, engineers, and platform teams to understand business needs and translate them into clear requirements.
- Support discovery sessions, technical fit discussions, customer onboarding, requirements workshops, and stakeholder interviews.
- Develop and maintain requirements documentation, user stories, acceptance criteria, process flows, decision records, meeting notes, and delivery assumptions.
- Support BRD and TRD development by helping capture business needs, technical assumptions, data requirements, interface needs, and implementation considerations.
- Help bridge the gap between customer needs and engineering implementation by clarifying scope, dependencies, constraints, and expected outcomes.
- Identify gaps, open questions, risks, and dependencies that may affect delivery.
- Support customer-facing and internal documentation, including onboarding materials, SOPs, help desk guidance, release notes, and platform support documentation.
- Coordinate with delivery teams to ensure requirements, testing, and implementation remain aligned throughout the project lifecycle.
Required Qualifications
- 7+ years of relevant experience as a Systems Analyst, Technical Business Analyst, Cloud Analyst, QA Analyst, DevSecOps Analyst, Systems Administrator, Platform Analyst, or similar role.
- Experience supporting technical delivery in cloud, platform, API, integration, or secure government environments.
- Familiarity with AWS cloud environments and cloud operations concepts.
- Familiarity with Terraform or Infrastructure as Code concepts.
- Familiarity with DevSecOps concepts, CI/CD pipelines, version control, deployment processes, and release coordination.
- Experience testing or validating RESTful APIs, including requests/responses, status codes, payloads, authentication, authorization, and error handling.
- Ability to read and interpret Swagger/OpenAPI specifications, API documentation, interface documentation, technical requirements, and system behavior.
- Experience supporting requirements analysis, stakeholder discussions, user stories, acceptance criteria, BRD/TRD development, or technical documentation.
- Experience supporting testing activities, including test case development, test execution, defect validation, regression testing, integration testing, and user acceptance support.
- Strong analytical, troubleshooting, documentation, and communication skills.
- Ability to work independently in a remote environment while coordinating across distributed technical and non-technical teams.
- U.S. citizenship required.
- Active Secret clearance preferred; must be able to obtain and maintain a Secret clearance.
Preferred Qualifications
- Experience supporting Department of Defense, Navy, or federal government programs.
- Experience with MuleSoft Anypoint Platform, including API Manager, Exchange, Runtime Manager, Design Center, or related capabilities.
- Experience supporting or validating MuleSoft APIs, integrations, policies, deployments, or runtime environments.
- Experience with API testing tools such as Postman, Swagger/OpenAPI tools, SoapUI, Insomnia, or similar tools.
- Experience with API authentication and authorization patterns such as OAuth, client credentials, JWT, certificates, API keys, or token-based access.
- Experience with AWS GovCloud or secure government cloud environments.
- Experience supporting RMF, ATO, IATT, NIST controls, vulnerability management, or security compliance documentation.
- Experience with Jira, Azure DevOps, Confluence, SharePoint, Git, or similar collaboration and delivery tools.
- Familiarity with monitoring, logging, observability, access management, and operational support processes.
- Security+, AWS certification, MuleSoft certification, Terraform certification, Agile/Scrum certification, or related credentials.
Desired Candidate Profile
The strongest candidate will be a technically capable systems analyst who can move comfortably across platform operations, API validation, and requirements analysis. They do not need to be the primary cloud engineer, lead MuleSoft developer, or dedicated QA tester, but they should understand enough across those areas to support the team effectively.
This person should be able to:
- understand AWS and Terraform conversations,
- validate RESTful and MuleSoft APIs,
- document requirements and technical assumptions,
- support BRD/TRD development,
- assist with testing when workload is heavy,
- troubleshoot and triage issues,
- and translate between customers, engineers, DevSecOps, testers, and government stakeholders.
Work Location
Remote.
Clearance Requirement
Active Secret clearance preferred. Candidate must have the ability to obtain and maintain a Secret clearance
Pay: $105,000.00 - $123,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Remote
