Do you crave a career that truly makes an impact in people’s lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day.
Leidos QTC Health Services is seeking a Clinic Office Manager to lead and manage our Vancouver, WA & Eugene, OR Clinics. You will be based in Vancouver, WA, with travel to the Eugene, OR, clinic up to once per week for site visits and team check-ins. You will be responsible for ensuring clinic efficiency; assisting Medical Assistants with daily duties; providing training support; managing budgets; communicating and resolving physician, customer, and claimant inquiries, incidents, and complaints; and ensuring compliance with HIPAA.
Primary Responsibilities:
- Manage day to day operations of assigned clinic(s) to include planning and coordinating work assignments of all clinic staff.
- Be responsible for hiring, performance reviews, setting staff expectations, onboarding new employees and daily approvals of employee timekeeping.
- Coach, mentor and train employees for growth and development opportunities in skill, knowledge and empowerment
- Collaborate with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire claimant and customer experience.
- Be responsible for ongoing on-site provider satisfaction through engagement and retention efforts.
- Responsible for cross training staff in frontend administrative tasks and backend duties such as diagnostics and vitals.
- Implement policies, procedures, goals and objectives for assigned staff.
- Ensuring strict confidentiality of all medical records, PHI and PII
- Consistently audit clinic(s) to meet established operational and safety standards (e.g., expired supplies, annual fire inspection, fridge temps, sharps disposal, equipment calibration, etc.)
- Manage clinic(s) budgets to include medical and office supply inventory.
- Assist Regional Managers with provider scheduling.
- Review and analyze clinic metrics to ensure meeting company goals (e.g., weekly, quarterly, annually, etc.).
- Assist in the examination process of patients, measure vital signs, interview patients, record information on patients’ charts, and conduct a variety of diagnostic testing.
Required Qualifications:
- Bachelor's Degree in a health care related field w/ 4 years of related experience or Master's Degree w/ 2 years (Additional years of experience may be considered in lieu of degree)
- 2 or more years of experience supervising or leading teams or projects preferably in a clinical or medical practice environment.
- State of Washington ONLY: Active Medical Assistant License w/ the Washington State Department of Health
- National Medical Assistant Certification (must be obtained prior to start date if not currently active)
- This is a working manager position. Must be able to support back office duties when needed.
- Basic Life Support for Healthcare Providers (BLS) certification required within 30 days of starting.
- Strong leadership skills with the ability to prioritize, delegate, and communicate effectively.
- Must be able and willing to travel as needed to support the Eugene, OR clinic or to other areas as needed.
- An understanding of medical terminology
- The ability to learn and understand new proprietary software applications.
Preferred Qualifications:
- Clinic operations experience a plus
About Leidos QTC Health Services
Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com (http://www.qtcm.com/) for more information.
Compensation and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here. (https://www.qtcm.com/careers/)
This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. Department of Labor-prescribed minimum prevailing rate of pay and certain benefit levels. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos QTC Health Services will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
LQTC2
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
