Top 1006 Quality Assurance Director Jobs

Director, Training and Quality Assurance
Intelogix —Remote
- Full-time
- Remote
- HIPAA
- Senior level
- 4 years
Director, Quality Assurance (Quality Systems)
Syncromune —Remote
- $210,000 - $230,000 a year
- Full-time
- 5 years
- Travel
- Senior level
Quick Apply
Director, Food Safety & Quality Assurance
Country Fresh —Remote
- $100,000 - $120,000 a year
- Full-time
- Remote
- Mentoring
- Training & development
- Senior level
Quick Apply
Associate Director, Clinical Quality Assurance
Vera Therapeutics, Inc. —Remote
- $140,000 - $210,000 a year
- Remote
- 8 years
- Bachelor's degree
- Continuous improvement
- Paid holidays
- Health insurance
Director of Quality - Great Falls Montana
Avmax Montana, Inc. —Great Falls, MT
- Full-time
- Background check
- Microsoft Excel
- Pass drug screening
- Health savings account
- Health insurance
Quality Systems & Assurance Director
Denali Ingredients —New Berlin, WI
- Full-time
- Basic math
- 11+ years
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
3d
Quality Health Safety Environment Director (High- Pressure Vessel & Gas Industry)
Composite Advanced Technologies —Houston, TX
- $135,000 - $150,000 a year
- Full-time
- Engineering
- Mentoring
- In-person
- Health insurance
- Dental insurance
Quick Apply
Director of Quality Initiatives & Compliance
Dental Associates —Savage, MN
- $120,000 - $140,000 a year
- Full-time
- Dental office
- HIPAA
- Office
- Health savings account
- Health insurance
Quick Apply
Director of Quality Assurance Substance Abuse Disorder Services
Fusion Recovery Centers LLC —Albany, NY
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Background check
- Addiction Medicine
- Quality control
- Health insurance
- Dental insurance
Quick Apply
Quality Director (24568)
Ardent Staffing Solutions —Westborough, MA
- $130,000 - $145,000 a year
- Full-time
- Background check
- Engineering
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
Bcba Quality Assurance Director
Little Champs ABA —Salt Lake City, UT
- $80,000 - $100,000 a year
- Full-time
- Management
- Mid-level
- Children
- Health insurance
- Dental insurance
Quick Apply
Director of Quality and Regulatory Affairs
Turner Innovations —Orem, UT
- Full-time
- Bachelor of Science
- Conflict management
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
8d
QUALITY ASSURANCE DIRECTOR
Flik Hospitality Group —Boston, MA
- $108,000 - $110,000 a year
- Full-time
- Background check
- 5 years
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Quick Apply
Director, Quality
VSE AVIATION INC (US) —Independence, KS
- Full-time
- Background check
- Engineering
- Supervising experience
Quick Apply
Head of Quality Assurance, Global
MayTec Inc. —Gilbert, AZ
- $70,000 - $100,000 a year
- Full-time
- 7 years
- Bachelor of Science
- ERP systems
- Health savings account
- Health insurance
Quick Apply
7d
Associate Director, Clinical Quality Assurance
BioNTech AG —Cambridge, MA
- $163,000 - $200,000 a year
- Full-time
- Background check
- 5 years
- Mentoring
- Health savings account
- AD&D insurance
Director of Quality
PIM BRANDS LLC —Somerset, NJ
- $120,000 - $130,000 a year
- Microsoft Excel
- 5 years
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Quality Director
Liberty Personnel Services, Inc, LP88426 —Cherry Hill, NJ
- $120,000 - $135,000 a year
- Email
- 8 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
1d
Director of Quality
Church Brothers Farms —San Juan Bautista, CA
- From $115,000 a year
- Full-time
- Background check
- Spanish
- Clean driving record
- Health savings account
- Health insurance
Quick Apply
Quality Director
Oshkosh Defense —Oshkosh, WI
- $136,800 - $253,200 a year
- Full-time
- Bachelor's degree
- Mentoring
- Business Administration

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Director, Training and Quality Assurance

Intelogix -
Remote

Apply Now

Job Details

Full-time

Qualifications

Program design
Customer satisfaction tracking
Customer engagement
Client management
Customer support
Project leadership

Full Job Description

Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

Position Summary

The Director of Training and Quality is responsible for designing, leading, and continuously improving training, quality assurance, and performance programs across customer service operations within a Business Process Outsourcing (BPO) environment. This role ensures frontline teams, supervisors, and support functions are equipped to deliver consistent, high-quality customer experiences that meet or exceed client expectations, contractual KPIs, and compliance requirements. The Director partners closely with Operations, Workforce Management, HR, and Client Services to drive performance outcomes, reduce defects, improve customer satisfaction, and support scalable growth.

Key Responsibilities

Training Strategy & Execution

Develop and execute a comprehensive training strategy aligned to customer service delivery goals, client requirements, and business growth.
Oversee onboarding, new hire training, nesting, and transition-to-production readiness for multiple programs.
Lead the design and implementation of continuous learning programs (refresher training, upskilling, cross-training, and leadership development).
Ensure training materials, job aids, and knowledge content are accurate, current, and aligned to brand standards and customer experience expectations.
Establish trainer performance standards and coaching routines to ensure training effectiveness and consistency.

Quality Assurance & Performance Improvement

Lead the Quality Assurance (QA) function to ensure customer interactions meet defined standards for accuracy, compliance, empathy, professionalism, and resolution effectiveness.
Define and maintain quality frameworks, scorecards, calibration processes, and audit standards across voice, chat, email, and social channels.
Drive cross-functional root cause analysis and corrective action plans to address performance gaps and recurring defects.
Use QA insights to influence coaching strategies, training enhancements, and process improvements.
Establish governance for quality reporting, trending, and improvement tracking.

Client Partnership & KPI Management

Serve as a key stakeholder in client relationships, ensuring training and quality programs align to SLAs, KPIs, and customer experience targets.
Lead client-facing discussions related to training readiness, quality performance, calibration outcomes, and improvement initiatives.
Translate client requirements into measurable training outcomes and quality standards.
Support RFPs, solution design, transitions, and new client implementations by building scalable training and QA models.

Leadership & Team Development

Lead, coach, and develop Training and QA teams, including managers, supervisors, trainers, QA analysts, and instructional designers.
Set clear performance goals, role expectations, and development plans for team members.
Build a culture of accountability, continuous improvement, and customer-first mindset.
Ensure staffing models support operational demand, ramp schedules, and program expansion.

Process, Tools & Continuous Improvement

Identify and implement tools and technologies to improve training delivery and QA efficiency (eLearning platforms, LMS, QA tools, analytics dashboards).
Partner with Operations and Continuous Improvement teams to improve customer experience, reduce handle time drivers, and increase first contact resolution.
Standardize training and quality processes across sites/programs while allowing flexibility for client-specific needs.
Ensure documentation, workflows, and SOPs remain current and audit-ready.

Compliance & Risk Management

Ensure training and QA processes meet regulatory, privacy, and security requirements (e.g., HIPAA, PCI, GDPR, or client-specific compliance standards).
Maintain audit readiness and ensure quality monitoring supports compliance adherence.
Implement controls to ensure consistent policy communication and behavioral reinforcement across programs.

Required Qualifications

Bachelor’s degree in Business, Education, Organizational Development, Communications, or related field preferred.
8+ years of progressive experience in customer service operations, training, quality, or performance management within a BPO or contact center environment.
4+ years of leadership experience managing multi-layer teams (managers, supervisors, analysts, trainers).
Proven experience building scalable training and quality programs across multiple accounts and/or sites.
Strong knowledge of contact center KPIs and drivers, including CSAT, NPS, FCR, AHT, QA scores, compliance, and retention.
Experience leading client-facing meetings and performance reviews.

Preferred Qualifications

Experience supporting multi-channel customer support environments (voice, chat, email, social).
Familiarity with instructional design methodologies (ADDIE, adult learning principles, blended learning).
Experience with LMS platforms and QA tools
Lean Six Sigma certification or continuous improvement experience strongly preferred.
Experience in high-growth, fast-changing BPO environments with multiple concurrent client requirements.

Key Skills & Competencies

Strategic leadership and stakeholder management
Training program design and facilitation excellence
Quality management systems and calibration expertise
Data-driven decision-making and performance analytics
Root cause analysis and continuous improvement execution
Strong client communication and presentation skills
Change management and operational partnership
Ability to influence across functions without direct authority
High attention to detail with strong execution discipline

Apply Now

Refine Your Search

Quality Assurance Director jobs

Director, Training and Quality Assurance

Director, Quality Assurance (Quality Systems)

Director, Food Safety & Quality Assurance

Associate Director, Clinical Quality Assurance

Director of Quality - Great Falls Montana

Quality Systems & Assurance Director

Quality Health Safety Environment Director (High- Pressure Vessel & Gas Industry)

Director of Quality Initiatives & Compliance

Director of Quality Assurance Substance Abuse Disorder Services

Quality Director (24568)

Bcba Quality Assurance Director

Director of Quality and Regulatory Affairs

QUALITY ASSURANCE DIRECTOR

Director, Quality

Head of Quality Assurance, Global

Associate Director, Clinical Quality Assurance

Director of Quality

Quality Director

Director of Quality

Quality Director

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