Top 2145 Quality Control Project Jobs in Dulles, VA

Quality Control Lead / Project Manager I
Aretec Inc —Ashburn, VA
- Full-time
- Remote
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Health insurance
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Freelance Merchandise Sourcing Specialist
Commonwealth Brewing Company —Fairfax, VA
- $25 - $35 an hour
- Part-time
- Hospitality
- Merchandising
- Research
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7d
Project Superintendent - Healthcare Construction
The Christman Company —Sterling, VA
- $95,000 - $125,000 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Profit sharing
- Health insurance
Quick Apply
Construction Site and Utility Foreman
Kirila Construction Services LLC —Frederick, MD
- $30 - $45 an hour
- Overtime
- Management
- Construction site
- 5 years
- Health insurance
- Dental insurance
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EXCAVATION SPECIALIST / PLUMBING INSTALLER
AllTech Services —Sterling, VA
- Clean driving record
- Construction site
- Mid-level
- Paid holidays
- Disability insurance
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9d
Inspector
Summit Fire & Security —Chantilly, VA
- $32 - $38 an hour
- Full-time
- Background check
- Clean driving record
- Customer service
- Paid holidays
- Disability insurance
Project Superintendent
The Christman Company —Sterling, VA
- $95,000 - $125,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Health insurance
Quick Apply
Federal Construction Project Manager / Senior Project Manager
Cheroenhaka Nottoway Enterprises, LLC (CNE) —Chantilly, VA
- $110,000 - $150,000 a year
- Full-time
- Hybrid work
- Background check
- 7 years
- Construction site
- Health insurance
- Dental insurance
Quick Apply
4d
Senior Telecom Data Center Post-Sales Engineer
Netcom Technologies —Clarksburg, MD
- $130,000 - $150,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
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Mission Critical Construction Manager - Data Center
RF Services —Herndon, VA
- $170,000 - $180,000 a year
- Full-time
- Background check
- OSHA
- Construction site
- Health savings account
- Health insurance
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9d
Quality Control Inspector
Extreme Steel, Inc. —Chantilly, VA
- $30 - $40 an hour
- Full-time
- Construction site
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
Data Center Fiber Technician
Netcom Technologies —Clarksburg, MD
- $30 - $40 an hour
- Full-time
- Background check
- Construction site
- Mid-level
- Paid training
- Health savings account
Quick Apply
Heavy Civil Project Manager
Thalle Construction Company —Virginia
- Civil engineering
- Construction site
- Bachelor of Science
- Paid holidays
- Disability insurance
Quick Apply
Ontology Engineer (TS/SCI)
Vantor Services Inc. —Herndon, VA
- $137,000 - $200,200 a year
- Full-time
- 11+ years
- Bachelor's degree
- Machine learning
- 401(k) matching
- Pet insurance
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Electronics Technician 4 - Chantilly, VA HIRING EVENT
M.C. Dean, Inc —Chantilly, VA
- $36 - $60 an hour
- Full-time
- Clean driving record
- Up to 50% travel
- English
- Paid parental leave
- Disability insurance
3d
Electronics Technician 2 - Chantilly, VA HIRING EVENT
M.C. Dean, Inc —Chantilly, VA
- $30.00 - $44.15 an hour
- Full-time
- Clean driving record
- English
- Mid-level
- Paid parental leave
- Disability insurance
3d
Electronics Technician 1 - Chantilly, VA HIRING EVENT
M.C. Dean, Inc —Chantilly, VA
- $26.00 - $39.65 an hour
- Full-time
- Clean driving record
- English
- Mid-level
- Paid parental leave
- Disability insurance
3d
Project Manager/Repair Tech-Roofing/Siding
Confidential —Sterling, VA
- $70,000 - $95,000 a year
- Full-time
- Background check
- Clean driving record
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Electronics Technician 3 - Chantilly, VA HIRING EVENT
M.C. Dean, Inc —Chantilly, VA
- $32.00 - $46.42 an hour
- Full-time
- Clean driving record
- English
- Mid-level
- Paid parental leave
- Disability insurance
3d
Inspection Tech - Virginia
Spartan X LLC —Virginia
- $25 - $32 an hour
- Full-time
- Clean driving record
- Mid-level
- Residential
- Mileage reimbursement
- Opportunities for advancement
Quick Apply
1d

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Quality Control Project jobs near Dulles, VA

Quality Control Lead / Project Manager I

Aretec Inc -
Ashburn, VA

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Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Data analysis reporting
IT quality control
Performance Reporting
Quality reports
Customer support
Help desk

Full Job Description

Quality Control Lead / Project Manager I

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Day shift; flexibility required to support quality assurance across shifts

Employment Type: Fulltime

Clearance Requirement: CBP Background Investigation (Unclassified)

About Aretec

At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, datadriven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and highimpact solutions that support mission success.

Position Summary

Aretec is seeking a Quality Control Lead / Project Manager I to lead quality assurance activities for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role is responsible for developing and executing quality control processes that ensure consistently high levels of customer service, adherence to performance standards, and continuous service improvement across all TSD task areas. The ideal candidate is detailoriented, analytical, and experienced in service desk quality monitoring and performance evaluation.

What You'll Do

Develop, maintain, and enforce the Quality Control Standard Operating Procedure (SOP) detailing processes and procedures for delivering and sustaining highquality service desk operations.
Monitor and ensure service desk staff provide polite, professional, and effective customer service across all interaction channels.
Conduct quality monitoring and evaluations of calls, chats, emails, selfservice tickets, and major incident records in accordance with Addendum A scoring criteria.
Ensure a minimum of 25 interactions are reviewed monthly for each task area, including Tier 1 Phone/Chat, Tier 1 Email/SelfService, Advanced Support, and ASD.
Score interactions across four quality categories: Interaction, Support, Documentation, and Assignment/Resolution.
Track, analyze, and report quality scores against the 90% Acceptable Quality Level (AQL) target.
Identify performance trends and drive continual service improvement initiatives based on AQL analysis and customer feedback.
Review and respond to customer satisfaction survey results and incorporate feedback into improvement plans.
Investigate and remediate complaints from customers and internal/external support groups.
Support the Process, Procedure, and Operations Deep Dive activities, including Phase 1 (Ticket Review/Findings) and Phase 3 (Evaluation).

Required Qualifications

Indepth knowledge of IT service desk and customer support best practices.
Minimum 3 years of experience performing quality control or quality assurance functions in any professional environment.
Strong analytical, reporting, and documentation skills, with attention to detail.
Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

HDI Quality Assurance Reviewer or similar qualityfocused certification.
ITIL Foundation certification.
Experience using contact center quality monitoring tools and methodologies.
Prior CBP or DHS quality control or service desk experience.
Experience with ServiceNow reporting and analytics.
Six Sigma or Lean process improvement experience.

Why Join Aretec

Play a critical role in ensuring service excellence on a missioncritical CBP program.
Influence service quality, customer satisfaction, and continuous improvement outcomes.
Collaborate closely with operations, training, and program management teams.
Competitive compensation and a comprehensive benefits package, including:
Health, Dental, and Vision Insurance
401(k) with Employer Match
Certification and Professional Development Support
Paid Time Off and Holidays

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

Quick Apply

Refine Your Search

Quality Control Project jobs in Dulles, VA

Quality Control Lead / Project Manager I

Freelance Merchandise Sourcing Specialist

Project Superintendent - Healthcare Construction

Construction Site and Utility Foreman

EXCAVATION SPECIALIST / PLUMBING INSTALLER

Inspector

Project Superintendent

Federal Construction Project Manager / Senior Project Manager

Senior Telecom Data Center Post-Sales Engineer

Mission Critical Construction Manager - Data Center

Quality Control Inspector

Data Center Fiber Technician

Heavy Civil Project Manager

Ontology Engineer (TS/SCI)

Electronics Technician 4 - Chantilly, VA HIRING EVENT

Electronics Technician 2 - Chantilly, VA HIRING EVENT

Electronics Technician 1 - Chantilly, VA HIRING EVENT

Project Manager/Repair Tech-Roofing/Siding

Electronics Technician 3 - Chantilly, VA HIRING EVENT

Inspection Tech - Virginia

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