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Records Lead Analyst
RR Donnelley —New York, NY
- $25.24 - $36.78 an hour
- Full-time
- Pass drug screening
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Manager - Client Accounts
RR Donnelley —Chicago, IL
- $85,000 - $136,000 a year
- Full-time
- Pass drug screening
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
8d
Document Production Associate
RR Donnelley —Columbus, OH
- $16.59 - $22.50 an hour
- Full-time
- Pass drug screening
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
3d
Senior Proofreader
RR Donnelley —Warrenville, IL
- $42,400 - $60,000 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
8d
Administrative Associate (1st Shift)
RR Donnelley —Columbus, OH
- $17.06 - $23.46 an hour
- Overtime
- Hybrid work
- Microsoft Excel
- Writing skills
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
17h
Administrative Associate (1st Shift)
RR Donnelley —Wheeling, WV
- $17.06 - $23.46 an hour
- Overtime
- Hybrid work
- Microsoft Excel
- Writing skills
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
17h
Document Production Associate (1st, 2nd, and 3rd Shifts Available)
RR Donnelley —Wheeling, WV
- $15.91 - $21.63 an hour
- Full-time
- Hybrid work
- Writing skills
- Pass drug screening
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Senior Proofreader (M-F, 9am-6pm)
RR Donnelley —Wheeling, WV
- $19.57 - $27.74 an hour
- Full-time
- Hybrid work
- Pass drug screening
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
9d
Senior Proofreader (M-F, 8am-5pm)
RR Donnelley —Wheeling, WV
- $19.57 - $27.74 an hour
- Full-time
- Hybrid work
- Pass drug screening
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
9d
Sr. Document Production Associate (Tuesday - Saturday 10am-7pm ET)
RR Donnelley —Wheeling, WV
- $17.02 - $23.46 an hour
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
1d
Administrative Associate
RR Donnelley —Wheeling, WV
- $17.02 - $23.46 an hour
- Overtime
- Hybrid work
- Microsoft Excel
- Writing skills
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
20h
Office Services Associate - Floater
RR Donnelley —Miami, FL
- $21 an hour
- Overtime
- Hospitality
- Pass drug screening
- Office
- Disability insurance
- Health insurance
Quick Apply
Bindery Operator 2 (Cutter, Folder, Stitcher)
RR Donnelley —Smyrna, TN
- $18.17 - $27.80 an hour
- Full-time
- Pass drug screening
- Mid-level
- Mentoring
- Disability insurance
- Health insurance
Quick Apply
Hybrid Senior Document Production Associate (Sunday - Wednesday 6:00 a.m. - 5:00 p.m.)
RR Donnelley —Wheeling, WV
- $17.02 - $23.46 an hour
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
8d
Records Associate
RR Donnelley —Los Angeles, CA
- $19 - $21 an hour
- Overtime
- Pass drug screening
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Document Production Associate (Monday-Friday, 12pm-9pm)
RR Donnelley —Wheeling, WV
- $15.91 - $21.63 an hour
- Full-time
- Writing skills
- Pass drug screening
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Sr. Office Services Associate
RR Donnelley —San Diego, CA
- From $22.50 an hour
- Full-time
- Hospitality
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Hybrid Senior Document Production Associate (Monday - Friday 8:00 a.m. - 5:00 p.m.)
RR Donnelley —Wheeling, WV
- $17.02 - $23.46 an hour
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
8d
Maintenance Technician - Industrial (Electro-Mechanical) - Night Shift.
RR Donnelley —Newark, DE
- $30 - $35 an hour
- 12 hour shift
- Microsoft Outlook
- Computer literacy
- Basic math
- Disability insurance
- Health insurance
Quick Apply
Presentation Design Associate - 1st Shift
RR Donnelley —Wheeling, WV
- $20.91 - $30.14 an hour
- Full-time
- Customer service
- Writing skills
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply

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Records Lead Analyst

RR Donnelley -
New York, NY

Quick Apply

Job Details

Full-time
$25.24 - $36.78 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Vendor relationship building
Staff supervision
Customer relationship building
Team leadership
In-person customer service
HR systems (technically supported)
High school diploma or GED
Managing clients in a customer support role
Customer engagement
Customer relationship management
Vendor communication
Leading team collaboration initiatives
Escalation handling
Cross-functional communication

Full Job Description

Company Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Schedule: Monday - Friday 9:00am - 6:00pm

The Records Lead Analyst is a member of the Williams Lea team delivering exceptional customer service to our clients. Responsibilities include, but are not limited to, fulfilling client records and information governance requests, file and database maintenance or matter mobility using physical, digital and electronic records systems, assignment of special projects, or general office duties as needed. The Records Lead will coordinate workflow and oversee a small team in the HR Information System.

Job duties

(* denotes an “essential function”)

- Use established customer service skills to provide job intake, prioritize jobs, and delegate duties to team members according to policies, procedures and client needs
- Thoroughly assess job request and identify correct process needed to create and manage service requests
- Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction
- Utilize appropriate logs and/or tracking software for all assigned work, and monitor the work produced by the team to ensure quality throughout task lifecycle
- Ensure self and team provide outstanding service to client, build strong customer relationships, meet contracted deadlines for accepting, completing, and delivering all work to client satisfaction
- Lead team members in completing large or complex jobs i.e. large numbers and/or complex requests
- Use extensive knowledge and judgment in records services to navigate unclear requests to ensure compliance with established policies for retention, matter mobility and information governance; provide guidance to team members when interacting with clients on the same
- Act as a subject matter expert regarding the records management database, records policies and procedures
- Interface and liaise with clients and vendors, peers and other colleagues for any records requests or records software requests
- Lead projects, as needed
- Produce required reports on schedule
- Suggest improvements to established procedures
- Resolve operational problems, and communicate with peers, supervisor or client on job or deadline issues
- Train new or junior staff members
- Help foster a proactive environment of continuous service enhancement and relationship building with the client
- Process tasks and conduct activities for direct reports in HR Information System, most often for Time and Absence-keeping, or others as required.
Handle sensitive and/or confidential documents and information
Assist peer teams in other service lines, as needed
Complete other tasks and assignments as assigned by management
Professionally interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner
Be able to lift up to 50 lbs. on a regular basis, including but not limited to pushing carts of files and lifting boxes of files

Qualifications

Highschool diploma or equivalent required. Bachelor’s degree preferred or equivalent work experience
Minimum 4 years’ experience preferably in a legal, banking or large corporate environment
Demonstrated experience leading team members
Advanced skill in legal records services, record-keeping, records management, information governance, matter mobility in a physical, virtual, or electronic records environment
Advanced skill with records software programs supporting legal records services, including strength in alpha-numeric filing formats
Strong knowledge in records terminology (terms of media, category, standard title, etc.), file management and retention procedures
Advanced skill in the use of MS Office software (Word, Excel)
Ability to use HR Information systems, timekeeping, and job tracking systems
Ability to check work of other team members as part of the established quality assurance (QA) procedure
Ability to coordinate and maintain relationships with external vendors
Ability to work in a fast-paced, team environment, working both independently and collaboratively
Ability to prioritize work, balance projects and meet deadlines in a timely manner
Strong attention to detail with good organizational skills and emphasis on accuracy and quality
Ability to handle sensitive and/or confidential documents and information
Ability to make independent decisions that conform to business needs and policy with little oversight
Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate deadlines and pressure
Must be self-motivated with positive can-do attitude
Proven customer service skills are required to create, maintain and enhance customer relationships
Must be able to interact effectively with multi-functional and diverse backgrounds

Additional Information

The salary range for this role at the noted RRD location is $25.24 - $36.78 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLNAT

#LI-MY1

#LI-onsite

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

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Refine Your Search

rr donnelley jobs

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Bindery Operator 2 (Cutter, Folder, Stitcher)

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