Top 2 Radiology Supervisor Jobs in Flint, MI

Call Center Manager
REGIONAL MEDICAL IMAGING, P.C. —Flint, MI
- Full-time
- 5 years
- High school diploma or GED
- Supervising experience
Quick Apply

Check out these similar jobs

Based on your search for Radiology Supervisor jobs.

Call Center Manager
REGIONAL MEDICAL IMAGING, P.C. —Flint, MI
Associate's or Bachelor's Degree in Business Administration, Communications, Management, or a related field preferred. Minimum of a High School Diploma or GED.
Quick Apply
Customer Service Manager (eCommerce)
BW Retail Solutions —Chesterfield, MI
Track and evaluate employee communications with customers by monitoring, reviewing, and scoring calls, chats, emails, and tasks. What You'll Be Doing.
$65,000 - $70,000 a year
Quick Apply
4d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Imaging Manager, Nuclear Medicine I University Hospital
The Ohio State University Wexner Medical Center —Columbus, OH
Bachelor of Science degree in Radiologic Science or related field of study. Adheres to the Intensive Caring Value statements as demonstrated through positive…
4d

I want to receive the latest job alert for Radiology Supervisor in Flint, MI

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Radiology Supervisor jobs near Flint, MI

Security Manager jobs in Dallas, TX

Remote Call Center No Experience jobs in Manhattan, NY

Recreation Center jobs in Casper, WY

Call Center Manager jobs in Baton Rouge, LA

Call Center Manager jobs in Honolulu, HI

Call Center Manager jobs in Crystal Lake, IL

Call Center Manager jobs in New York State

Data Center Technician jobs in New Orleans, LA

Call Center Manager

REGIONAL MEDICAL IMAGING, P.C.
Flint, MI

Quick Apply

Job Details

Full-time

Qualifications

Performance monitoring
Team supervision
Managing teams in a customer support role
Phone communication
Frontline customer support management
High school diploma or GED
Supervising experience
AI-driven automation
Call center management

Full Job Description

SUMMARY

The Call Center Manager is responsible for managing and supervising RMI’s call center to ensure customers and potential customers receive fast, courteous, and accurate service through various communication channels, including phone, online, SMS, and other electronic means. This role involves driving call center workflow to meet customer experience needs, utilizing strong call center system knowledge, and workforce management skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following, other duties may be assigned.

Staff Training and Development:
- Implement training programs to ensure the highest standards in customer care.
- Oversee staff redirection and development plans.
Call Center Operations:
- Monitor and improve call center operations by tracking system performance, identifying and resolving issues, and managing system and process improvements.
- Utilize AI and other technologies to optimize call center results, reduce waste, and focus labor costs effectively.
- Balance workloads and manage workflows to maintain efficiency and prevent downstream issues.
Performance Monitoring:
- Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.
- Analyze phone data to structure and adjust staffing and scheduling.
- Oversee call monitoring for coaching and development purposes.
Collaboration and Leadership:
- Work with Team Leads and Upper Management to prioritize tasks and maintain consistency in call center operations.
- Plan and facilitate informational and motivational meetings to create a unified and forward-moving team.
- Exhibit strong leadership and conflict resolution skills to maintain a positive and professional work environment.
Customer Experience
- Manage call center workflow to meet evolving customer experience requirements.
- Efficiently create a successful customer experience through various communication channels while ensuring all customer needs are met.
Quality and Process Improvement:
- Identify and implement actions to improve departmental operating methods and procedures.
- Apply customer service techniques and process improvement technologies to enhance productivity.
Other Duties:
- Perform other duties as assigned.
- Support the mission, vision, and values of the corporation.
SUPPORTS MISSION, VISION AND VALUES OF THE CORPORATION

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE

5-10 years of previous experience as a call center supervisor or manager.
Experience with Five9 or Abbadox is a plus.
Background in radiology or medical fields is a plus but not required.

EDUCATION/CERTIFICATION

Minimum of a High School Diploma or GED.
Associate's or Bachelor's Degree in Business Administration, Communications, Management, or a related field preferred.
Relevant certifications in customer service, call center management, or workforce management are a plus.

SKILLS

Strong call center system knowledge and workforce management skills.
Ability to set and improve KPIs, track and improve process productivity, and manage phone scripting.
Ability to optimize results using AI and other logical methods.
Steady leadership with the ability to respond quickly and effectively.

ADDITIONAL INFORMATION

This position requires a proactive approach to problem-solving and a commitment to continuous improvement.
The ideal candidate will have excellent communication skills and the ability to work well under pressure.
The role may require occasional travel for training and professional development purposes.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Monday-Friday 8:00 am - 5:00 pm
Full-time; Exempt

Quick Apply

Refine Your Search

Radiology Supervisor jobs in Flint, MI

Call Center Manager

Check out these similar jobs

Explore jobs in cities nearby

I want to receive the latest job alert for Radiology Supervisor in Flint, MI

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected