Top 24 Recovery/Resolution Representative Jobs in Eden Prairie, MN

Patient Representative
Hennepin Healthcare —Minneapolis, MN
- $33.17 - $49.75 an hour
- 8 hour shift
- Spanish
- Psychiatry
- Marketing
- Disability insurance
- Health insurance
12d
Third Party Collections Representative
Allina Health System —Brooklyn Center, MN
- $20.79 - $28.31 an hour
- 8 hour shift
- 18 years or older
- Customer service
- Mid-level
- Disability insurance
- Health insurance
5d
Facilities Coordinator
Cushman & Wakefield —Minneapolis, MN
- $24.65 - $29.00 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Critical Facilities Technician
T5 Data Centers —Minneapolis, MN
- $65,000 - $77,000 a year
- Full-time
- 5 years
- Military
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Night Auditor
MCR Hotels —Minneapolis, MN
- $18 - $20 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Operations Support Specialist
CADEX —Osseo, MN
- $19 an hour
- Full-time
- Writing skills
- Basic math
- English
Quick Apply
Logistics Analyst (Logistics Claim Specialist)
Penske Truck Leasing and Logistics —Maple Grove, MN
- $23.61 - $30.10 an hour
- Mid-level
- Office
- Accounting
Night Auditor (Part-Time)
MCR Hotels —Minneapolis, MN
- $18 - $20 an hour
- Part-time
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
7d
Assistant General Manager
MCR Hotels —Minneapolis, MN
- $55,000 - $60,000 a year
- Weekends as needed
- 18 years or older
- Word processing
- English
- Health insurance
- Dental insurance
Quick Apply
Onsite Operations Support Specialist
CADEX —Maple Grove, MN
- $19 an hour
- Full-time
- Writing skills
- Basic math
- English
Quick Apply
4d
Houseperson
MCR Hotels —Minneapolis, MN
- $16.40 - $17.40 an hour
- Weekends as needed
- 18 years or older
- Hotel
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Housekeeper
MCR Hotels —Minneapolis, MN
- $17 - $18 an hour
- Weekends as needed
- 18 years or older
- Hotel
- Conflict management
- Health insurance
- Dental insurance
Quick Apply
Housekeeper (Part-Time)
MCR Hotels —Minneapolis, MN
- $17 - $18 an hour
- Part-time
- 18 years or older
- Hotel
- Conflict management
- Health insurance
- Dental insurance
Quick Apply
Executive Housekeeper
MCR Hotels —Minneapolis, MN
- $45,000 - $50,000 a year
- Weekends as needed
- 18 years or older
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Automotive Technician-Inspector/Independent Contractor-Minneapolis, MN
Alacrity Claims Solutions, LLC —Minneapolis, MN
- Contract
- ASE Certification
- 5 years
- Computer literacy
Quick Apply
5d
Automotive Technician-Inspector Independent Contractor Minneapolis, MN
Alacrity Claims Solutions, LLC —Minneapolis, MN
- Contract
- ASE Certification
- 5 years
- Computer literacy
Quick Apply
5d
School Psychology Coordinator
Hiawatha Academies —Minneapolis, MN
- $70,000 - $100,000 a year
- Spanish
- Experience working with individuals with disabilities
- 5 years
Assistant General Manager
Crunch Fitness - Undefeated Tribe LLC —Apple Valley, MN
- $38,000 - $42,016 a year
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Mechanical Foreman I - NT Diesel - Minneapolis, MN
BNSF Railway —Minneapolis, MN
- $101,700 a year
- Multiple hires
- Pass drug screening
- Mid-level
- Analysis skills
- Health savings account
- Disability insurance

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Third Party Collections Representative
Allina Health System —Brooklyn Center, MN
Associate's or Vocational degree in business, healthcare or related field. Contacts and collaborates with consumers, insurance, and any authorized third party…
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5d
Senior Construction Environmental Specialist - Solar
M. A. Mortenson Company —Minnesota
Bachelor’s degree or higher in Geology, Environmental Management, Environmental Science, Biology, or related field. Minimum 8 years relevant experience.
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Patient Representative

Hennepin Healthcare -
Minneapolis, MN

Apply Now

Job Details

Full-time
$33.17 - $49.75 an hour
12 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance

Qualifications

Customer communication
Employee relationship building

Full Job Description

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB DETAILS
Department: Patient Relations
FTE: 1.00 (80 hours per pay period)
Workdays: Monday - Friday
Shift(s): Days
Shift Length: 8 hours
Location: In-Person

Purpose of this position: Using the principles of Patient and Family Centered Care as the foundation for all work performed and excellent customer service as the driver, perform advocacy role for all HCMC patients and visitors by serving as liaison between patient/visitor and medical center staff when there is a complaint, concern, issue or grievance. Actively listen to patients/visitor concerns, complaints, issues and grievances to achieve satisfactory response/resolution at point of contact. If responding/resolving is not possible at point of contact, accurately present point of view of patient/visitor to appropriate hospital staff through verbal and written communication. Proactively facilitate resolution to patient/visitor concerns, complaints, issues and grievance by working with and assisting staff to achieve satisfactory results for that patient/visitor as well as achieve service recovery. Fulfill all requirements set by Federal and State law as well as regulatory bodies regarding formal healthcare patient/visitor complaints and grievances. Educate, explain and/or promote understanding of hospital processes, policies, and procedures as they relate to patient rights to patients, visitors and staff. To serve as a stopping point for patients/visitors with questions and proactively assist them in finding answers and/or achieving results.

RESPONSIBILITIES

In a professional, courteous, and Patient Centered manner, accurately intake and document all patient/visitor concerns, complaints, issues and grievances following the required standards set forth by legal and regulatory bodies
Proactively respond to patient/visitor concerns, complaints, issue and grievance verbally and through written correspondence
Actively work with medical center staff to provide directions/assistance in regards to complaint, concern, issue or grievance investigation and a satisfactory response/resolution.
Serve as a one-stop hospital resource for patient/visitor questions concerning HCMC services
Proactively monitor and track all formal concerns, complaints, and grievances to ensure timely and appropriate response per medical center policy by using complaint database
Serve as a medical center resource for patients/visitors with questions regarding community resources as they relate to medical center operation and care delivery
Establish positive, professional working relationships with all medical center staff
Serve as hospital resource to work with all staff in defusing patient situations that are escalating and creating disturbances to other patients and visitors
Secondary Duties:
- Accurately maintain medical center patient complaint database following all legal and regulatory standards
- Generate and run formal patient complaint reports for Clinical Council and other medical center staff as requested and appropriate
- Coordinate and facilitate care conferences and/or meetings as required and appropriate
- Provide way-finding assistance for all HCMC patients/visitors by escorting them to desired destination
- Maintain up to date and accurate resources (internal/external) and regulatory standards applicable to patient rights
- Providing all patients/visitors with a positive experience while at HCMC

QUALIFICATIONS
Minimum Qualifications:

Bachelor s degree in marketing, communications, public relations, healthcare administration, psychology, human services, social work or a closely related field
At least one (1) year of experience in customer relations, marketing, public relations or human services
-OR-
An approved equivalent combination of education and experience

Preferred Qualifications:

Previous experience working in a health care setting
Fluency in both Spanish and English

Knowledge/ Skills/ Abilities:

Excellent organizational, analytical, written, critical thinking and verbal communication skills
Ability to relate well with people of various backgrounds and all levels of the organization

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Total Rewards Package:

We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.
For a complete list of our benefits, please visit our career site on why you should work for us.

Department: Patient Relations

Primary Location: MN-Minneapolis-Downtown Campus

Standard Hours/FTE Status: FTE = 1.00 (80 hours per pay period)

Shift Detail: Day

Job Level: Staff

Employee Status: Regular

Eligible for Benefits: Yes

Union/Non Union: Non-Union

Min: $33.17

Max: $49.75

Job Posting: Jul-01-2026

Apply Now

Refine Your Search

Recovery/Resolution Representative jobs in Eden Prairie, MN

Patient Representative

Third Party Collections Representative

Facilities Coordinator

Critical Facilities Technician

Night Auditor

Operations Support Specialist

Logistics Analyst (Logistics Claim Specialist)

Night Auditor (Part-Time)

Assistant General Manager

Onsite Operations Support Specialist

Houseperson

Housekeeper

Housekeeper (Part-Time)

Executive Housekeeper

Automotive Technician-Inspector/Independent Contractor-Minneapolis, MN

Automotive Technician-Inspector Independent Contractor Minneapolis, MN

School Psychology Coordinator

Assistant General Manager

Mechanical Foreman I - NT Diesel - Minneapolis, MN

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