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Description: 2nd Shift: 11am -8pm CST (Onsite)

Key Responsibilities
Warehouse Systems & WMS Support

Provide functional and operational support for RedPrairie WMS, including configuration, troubleshooting, and transaction monitoring.
Configure system parameters and specifications to support warehouse processes and operational requirements (receiving, picking, shipping, inventory, returns).
Revise and enhance existing WMS configurations and system logic to improve efficiency, accuracy, and system performance.
Perform system testing and validation related to fixes, enhancements, and configuration changes; document results as required.
Analyze system issues impacting warehouse execution and provide timely resolution to minimize operational downtime.

Operations & Process Enablement

Partner closely with warehouse operations teams to understand workflows and ensure system behavior aligns with physical processes.
Translate operational challenges and user feedback into functional system requirements, enhancements, or defect fixes.
Support accurate and timely order fulfillment, inventory accuracy, and regulatory compliance through effective system execution.
Assist with planning and execution of system related activities aligned with production schedules and shifting operational priorities.

Analysis, Reporting & Continuous Improvement

Analyze data and system outputs to identify trends, systemic issues, and opportunities for process or system improvement.
Prepare and generate operational and system reports to support decision making.
Support cross functional process improvement initiatives across distribution centers to drive consistency and best practices.

Training & Knowledge Transfer

Train warehouse associates and support staff on WMS processes, transactions, and system best practices.
Develop and maintain basic system documentation, job aids, or process guidance as needed.
Serve as a site level technical SME and escalation point for WMS and distribution system topics.

Collaboration & Communication

Maintain effective working relationships with Operations, Customer Service, Planning, Production, IT, and external partners.
Communicate system priorities, planned changes, and impacts clearly to stakeholders.
Support alignment and consistent execution across multiple distribution centers where applicable.

Minimum Requirements

High School Diploma or equivalent.
Ability to fluently read, write, and communicate in English.
2+ years of experience supporting warehouse or distribution operations, with direct exposure to WMS driven environments.
Hands on experience with RedPrairie (JDA) WMS in an operational or system support role.

Preferred / Strongly Desired

Experience supporting WMS in a high volume distribution center.
Understanding of end to end warehouse processes (receiving through shipping/returns).
Experience translating business processes into system behavior or configuration.
Comfort working under tight timelines and responding to operational escalations.

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