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Senior Manager, Regional Operations

Christian Dior Couture -
Miami, FL

Apply Now

Job Details

Full-time
$125,000 - $135,000 a year

Benefits

Commuter assistance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Employee discount
Volunteer time off
Referral program

Qualifications

Internal controls
Operational management
Retail compliance procedures
Retail store experience
Conducting staff training sessions as a store manager

Full Job Description

Position

Job Description: Senior Manager, Regional Operations

Reports to: Senior Director, Retail Operations

General Purpose of Position:

The Senior Regional Operations Manager, Southeast partners with field and corporate teams to strengthen operational capability across the region by reinforcing standards, enabling consistent execution, and providing hands‑on coaching and training that supports profitable sales and focus on customer and associate experience.

Job responsibilities

Responsibilities:

Regional Operational Oversight, Coaching & Compliance

Provide regional operational oversight, ensuring consistency, control, and adherence to Dior policies, standards, and procedures
Reinforce Dior operational standards through hands‑on coaching, onsite and virtual boutique engagement, and structured validation
Conduct boutique visits focused on reinforcing standard operating practices, identifying capability gaps, and strengthening operational execution
Serve as a coach to boutique and regional leadership on the application of operational standards and resolution of complex operational topics
Identify recurring non‑compliance trends and operational risks; address root causes through targeted training and partnership with Regional and Corporate leadership
Support audits and compliance reviews by clarifying requirements, reinforcing standards, and guiding boutiques through remediation
Act as escalation point for complex or high‑risk operational issues requiring expertise and intervention

Process, Systems & Operational Expertise

Serve as regional subject‑matter expert for boutique operations, processes, systems, and operational controls
Translate centralized initiatives (Retail Operations & Excellence, Applications, inventory, and process optimization) into clear, trainable operating practices for boutiques and regional teams
Lead regional adoption of systems and tools by training teams on required standards, correct application, and consistent execution
Partner with Corporate and cross‑functional teams to shape rollout strategies, ensuring training effectiveness and regional readiness
Capture regional insights and translate them into improvements to SOPs, systems, and operational guidance

Operational Enablement & Capability Development

Oversee and support operational onboarding for boutique leadership and critical operational roles
Apply a train‑the‑trainer model to embed operational knowledge, controls, and best practices at scale
Enable continuous learning related to operational processes, systems, and policy evolution
Diagnose capability, structural, or staffing gaps impacting execution and provide operational input into mitigation, hiring, and succession planning

Business, Financial & Regional Leadership Support

Provide operational leadership for boutique openings, relocations, renovations, and closures, including planning, readiness, and onsite support as required
Partner with Regional leadership to align on priorities, execution standards, and operational risk mitigation
Oversee regional expense control in partnership with boutique leadership, reinforcing P&L discipline through education on controls, processes, and expected operational behaviors
Support regional financial targets by strengthening operational execution, efficiency, control validation, and issue resolution across the region

Profile

Skills and Competencies:

Strong operational expertise across boutique operations, including processes, systems, controls, inventory, and facilities, with the ability to teach and reinforce standards at scale
Proven ability to train, coach, and enable leaders and teams, using clear expectations, structured reinforcement, and a train‑the‑trainer approach
Ability to translate policies, SOPs, and system changes into clear, practical, and trainable ways of working
Strong diagnostic skills to identify execution gaps, capability needs, and root causes of non‑compliance, and address them through targeted training and guidance
Ability to build trusted relationships with boutique and regional leadership while maintaining consistent operational and compliance standards
Strong communication skills, including the ability to clearly explain requirements, provide instruction, and adjust messaging for different audiences
Ability to organize, prioritize, and manage time effectively in a fast‑paced, multi‑site environment
High level of judgment, professionalism, and discretion when supporting audits, escalations, and sensitive operational issues
Ability to synthesize regional insights and field feedback to improve SOPs, systems, operational guidance, and training materials

Requirements:

7+ years of retail operations experience, including regional and/or multi‑store responsibility, with a strong operational and training
Demonstrated experience training leaders and teams on operational standards, systems, and controls
Strong interpersonal, communication, organization, and follow‑through skills
Willingness to adhere to and reinforce all company policies, procedures, regulations, and standards
Ability to work varied hours, including nights, weekends, and holidays as needed

Additional information

The selected candidate will be offered a salary within the range of $125,000 - $135,000 annually, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more.

ADDITIONAL INFORMATION

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Houst of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.

CHRISTIAN DIOR
MAISON

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

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