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Supporter Experience Associate

The Trevor Project -
Remote

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Job Details

Full-time
$30 - $31 an hour

Benefits

Internet reimbursement
Paid holidays
Health insurance
Paid time off
Employee assistance program
403(b)

Qualifications

Record keeping
Google Workspace
Email customer support
English
Administrative experience
Phone customer support
Database management
CRM system proficiency
Productivity software
Donor and alumni database management
Quality data entry
Customer data entry

Full Job Description

About Trevor:

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years.

Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:

Heart - We care deeply and commit to do what matters

Integrity - We build trust through our words and actions

Community - Together, we are an unstoppable force for good

Belonging - We serve as allies to the mission, and to each other

Progress - We continually move onward and upward

Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position.

Role: Supporter Experience Associate
Location: This role will be remote in the continental United States, Alaska, or Hawaii
Reports to: Director of Supporter Experience
Eligibility: Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role
Classification: Nonexempt Full Time
Union Role? Yes
Starting Salary Range: $30 - $31 per hour

Summary:
This role will provide essential support for The Trevor Project’s fundraising efforts, focusing on the accurate processing of gifts, delivery of excellent customer service to donors, and providing logistical and administrative assistance to the development team for events and prospecting activities. This role is crucial for ensuring a positive donor experience and maintaining accurate revenue records.

Roles and Responsibilities:

Ensure the timely and accurate entry and processing of all types of gifts (online, checks, stock, wire transfers, etc.) into the donor database, adhering to established accounting and audit best practices.
Manage the donor acknowledgment process, including generating personalized thank-you letters and ensuring tax receipts are delivered promptly and correctly.
Serve as a primary point of contact for donor inquiries via phone and email, providing courteous and accurate information regarding donations, tax receipts, and general organizational questions.
Support the creation of specialized giving pages for institutional partnerships and key relationships.
Provide logistical support for fundraising events and campaigns, which may include managing mail merges, tracking RSVPs, assembling materials, and coordinating vendor needs.
Work with the Director of Supporter Experience and the office of Strategy and Innovation to collect impact measurements and narratives to share with our donors.
Maintain high-quality donor records through ongoing clean-up, updates, and deduplication efforts within the CRM.
Support the creation of dossiers and donor profiles for the advancement team, the executive team and the board.
Handle sensitive and confidential matters/ data with the utmost discretion and integrity
Work, communicate, and collaborate effectively with others
Demonstrate attention to detail and accuracy in all work
Demonstrate a commitment to fostering and maintaining an environment of belonging

Minimum Qualifications:

Proficiency in:
- Gift entry and donor record management using a CRM/donor database (e.g., Salesforce, Raiser’s Edge, Blackbaud products).
Providing customer service in a professional, high-volume environment (phone and email).
Administrative tasks using G Suite or Microsoft Office, including mail merge functions.
Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines

Proficiency in spoken and written English

Why Trevor?

Join a mission-driven organization where your work makes a real impact on the lives of LGBTQ+ young people—every single day.

Outstanding benefits, including:

Comprehensive health coverage, including plans that support various gender affirmation care needs

Mental health resources, with access to virtual care and a variety of in and out of network options for support

403(b) retirement plan with a 3% employer match, vesting over three years

Generous paid time off and company holidays to rest and recharge

Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources

- Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement

The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment.

This is a union position. The Trevor Project recently voluntarily recognized The Communications Workers of America CWA as the representative of certain employees for collective bargaining purposes, and this position is in the bargaining unit.

The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here. Please do not disclose medical information in this form–this information will be viewed only by our benefits team and will remain secure. This form is only for those requiring a reasonable accommodation to participate in the job application or interview process. This form is not an application - you must still apply through The Trevor Project careers website.

Quick Apply

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