Top 14097 Remote Support Engineer Jobs

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Structural Engineer ( or Civil, Non-Traditional)

RISA
Remote

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Job Details

Full-time
$90,000 - $110,000 a year

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Work from home
401(k) 5% Match
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Technical support via phone
Interpersonal skills
Technical support experience
Bachelor's degree
Product demos
Developing structural designs
Professional Engineer
Civil Engineering
Email support

Full Job Description

Tired of Engineering Design? Come work for RISA!

RISA Tech, Inc. has been developing cutting-edge structural design and optimization software since 1987. With a well-trained team of engineers and software developers, we are working to meet the needs of our growing client base by implementing new design features and expanding the suite of software tools that we offer.

Position Overview:

This position is a key member of the Technical Customer Success team providing technical support to engineers for our full suite of RISA products. The Technical Support Engineer work in a collaborative way throughout our organization to deliver great customer experience, resolving customer issues.

General Responsibilities:

· Give superior customer service in supporting all the RISA & ADAPT software

· Work closely with customers via telephone, email, and conferencing gathering information to understand their needs and offering solutions within our software suite

· Ensure customer satisfaction through the entire life cycle of the software including technical explanation of the software as well as interface

· Demonstrate expert knowledge of the software while maintaining a positive company image during interactions with customers

· Frequently exercise discretion and independent judgment in resolving complex technical customer issues

· Test the software to ensure a quality software package that will meet the customer’s satisfaction with the release of the software and intermediate checkpoints along the development cycle

· Instruct virtual training classes for structural engineers

· Write technical engineering specifications to support the product development team

· Providing hand calculations to validate the software

· Write clear technical documentation for external customers

Qualifications:

· Bachelor’s degree (or higher) in Civil or Structural Engineering

· 5+ years structural design engineering experience

· PE license required

· Experience with the RISA or ADAPT product suite is preferred

· Experience working directly with customers, in any industry, is a plus

· Confident when speaking to customers over the phone

· Team player, self-motivated, and positive "can do" attitude

· Possess strong problem-solving skills

· Communicate comfortably with knowledgeable as well as novice users to resolve technical issues via both telephone and email

· Write clear and concise documentation of issues for users and to be used for in-house development

· Multi-task between several customers supports and other tasks at the same time

· Follow through with the customers until their issue is resolved

Job Requirements:

Full-time position with required core hours.
Remote position .
Attendance to regular virtual meetings.

Compensation:

The pay range for this position is $90K to $110K annual salary with an additional production incentive plan.

Benefits:

3 weeks of Paid Time Off
12 paid holidays
Medical, Dental, Vision insurance starting the 1st of the month following date of hire
Short Term and Long-Term Disability Benefits
Flexible Spending Account & Health Savings Account
Life & AD&D insurance
401(k) with a 5% employer match
Annual Bonus
Pet Insurance
Employee Assistance Program

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

401(k)
401(k) 5% Match
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Work from home

Work Location: Remote

Apply Now

Refine Your Search

Remote Support Engineer jobs

Structural Engineer ( or Civil, Non-Traditional)

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Senior Software Engineer (Backend / Platform) - REMOTE

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