Top 321 Remote Support Engineer Jobs in Lawrence, MA

Technical Support Engineer Associate
DeepHealth —Boston, MA
- $43 - $53 an hour
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
Quick Apply
Technical Support Engineer, PACS - US
DeepHealth —Boston, MA
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
Quick Apply
Technical Support Engineer
Tower Numerics Inc. —Lexington, MA
- Remote
- Classroom
- Bachelor of Science
- Mid-level
Product Support Engineer
ROI Solutions —Medford, MA
- $95,000 - $110,000 a year
- Full-time
- Remote
- Organizational skills
- Senior level
- Communication skills
Support Engineer
VibeIQ Inc. —Boston, MA
- Full-time
- Remote
- Merchandising
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Technical Services Engineer
DeepHealth —Boston, MA
- $90 - $110 a day
- Full-time
- Remote
- 5 years
- Windows
- Analysis skills
Quick Apply
AWS AI Engineer / USC and GC Candidates can ONLY Apply
Hudson Manpower —Boston, MA
- Full-time
- Remote
- 7 years
- System design
- English
- Profit sharing
- Paid training
Quick Apply
Senior AWS Redshift Data Engineer (Contract | 1099)
Braintrust —Boston, MA
- $140 - $173 an hour
- Full-time
- Remote
- 7 years
- Senior level
- Python
11d
Project Manager I (remote)
Human Services Research Institute —Cambridge, MA
- $62,800 - $91,075 a year
- Full-time
- Remote
- 5 years
- Writing skills
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
BUSINESS APPLICATION ANALYST / ENGINEER
Moore & Van Allen —Marblehead, MA
- Full-time
- Remote
- Computer science
- Mid-level
Quick Apply
Site Reliability Engineer, Infrastructure
TEKNICLOUD —Boston, MA
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
Technical Support Engineer, PACS
Deephealth —Somerville, MA
- $73,000 - $100,000 a year
- Full-time
- Remote
- System design
- Mid-level
- Windows
Solutions Engineer
Zensai —Boston, MA
- Full-time
- Remote
- Microsoft Outlook
- Mid-level
- Analysis skills
- AD&D insurance
- Health insurance
Quick Apply
Network Engineer
Holistic Industries —Boston, MA
- $70,000 - $80,000 a year
- Remote
- Urgent Care
- Mid-level
- Bachelor's degree
- Store discount
- Health savings account
Quick Apply
1d
Technical Support Engineer
Deephealth —Somerville, MA
- $70,000 - $85,000 a year
- Full-time
- Remote
- Windows
- 3 years
- Supervising experience
2d
Product Manager, Patient Experience
FamilyWell —Boston, MA
- Full-time
- Remote
- HIPAA
- Mid-level
- 3 years
Quick Apply
Project Manager II (remote)
Human Services Research Institute —Cambridge, MA
- $74,600 - $110,975 a year
- Full-time
- Remote
- 7 years
- Mid-level
- Master's degree
- Paid holidays
- Disability insurance
Quick Apply
DevOps Engineer, Cloud Engineer, Site Reliability Engineers - AWS, Terraform, Kubernetes, Python
TEKNICLOUD —Boston, MA
- Remote
- DevOps
- Mid-level
- Python
Data Engineer (remote)
Human Services Research Institute —Cambridge, MA
- $82,100 - $122,150 a year
- Full-time
- Remote
- Computer science
- Computer Science
- DevOps
- Paid holidays
- Disability insurance
Quick Apply
AI Development & Support Engineer
Starfish Storage Corporation —Waltham, MA
- $140,000 - $210,000 a year
- Remote
- Background check
- Customer service
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply

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Technical Support Engineer Associate

DeepHealth
Boston, MA

Quick Apply

Job Details

Full-time
$43 - $53 an hour

Qualifications

Customer relationship building
Linux support
Phone communication
Public Cloud
Windows
Managing clients in a customer support role
IT infrastructure
Health information interoperability
DICOM
IT experience within healthcare
Data management
Cloud service support
Computer hardware
Customer engagement
Hardware support
Scripting
Picture archiving and communication systems (PACS)
Windows Server administration
Linux administration
Cross-functional communication
Ticketing system technical support
Database software proficiency

Full Job Description

Job Summary

The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes.

Expanded Essential Duties and Responsibilities

Serve as the primary Clinical AI product line technical support resource.
Provide first-level support for Clinical AI products and healthcare IT systems, troubleshooting and resolving escalated technical issues.
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
Collaborate with Level two support, Strategic Account Support, IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
Ensure compliance with healthcare regulatory standards and internal IT policies.
Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
Deliver product and service training to administrators, service-level users, and customers as needed.
Perform DeepHealth Clinical AI product system updates, upgrades, and maintenance activities.
Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
Integrate and support solutions within public cloud environments and DeepHealth platforms.
Design, implement, document, and support technical solutions that meet customer and organizational requirements.
Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

Minimum Qualifications, Education, and Experience

Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.
Minimum of 5 years of experience in IT support roles.
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).
Strong Linux system administration and command-line experience.
Experience with MSSQL database management and relational database technologies.
Strong understanding of networking concepts, troubleshooting, and infrastructure support.
Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems.
Proven experience troubleshooting complex software applications and healthcare technology solutions.
Experience with public cloud environments and cloud-based integrations.
Familiarity with scripting, data serialization, and reporting tools such as SSRS.
Strong troubleshooting, analytical thinking, and critical problem-solving skills.
Experience using ticketing systems and ITIL-based support processes.
Strong customer service, relationship management, and call center support experience.
Excellent written and verbal communication skills with both technical and non-technical audiences.
Ability to manage multiple priorities and work effectively under pressure.
Ability to collaborate effectively across cross-functional technical and business teams.
Flexibility to work varied schedules and participate in on-call rotations as required.
Strong understanding of PC/server hardware platforms and general IT infrastructure.
Professional communication and interpersonal skills required for internal and external customer interactions.

Preferred Qualifications

CCNA or CCNP certification.
CompTIA Linux+, RHCA, or RHCT certification.
Radiology workflow experience.
Experience in healthcare or clinical IT environments.
Advanced knowledge of healthcare imaging and workflow technologies.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Quality Standards

Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
Follows all local, regional and country laws concerning employment.
Follows all DeepHealth policies and procedures.
Follows data privacy, compliance, safety and confidentiality standards at all times.
Practices universal safety precautions.
Promotes good public relations on the phone and in person.
Adapts and is willing to learn new tasks, methods, and systems.
Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
Completes job responsibilities in a quality and timely manner.

Travel

This position may require occasional travel.

Working Environment

Remote

Physical Demands

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.

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Refine Your Search

Remote Support Engineer jobs in Lawrence, MA

Technical Support Engineer Associate

Technical Support Engineer, PACS - US

Technical Support Engineer

Product Support Engineer

Support Engineer

Technical Services Engineer

AWS AI Engineer / USC and GC Candidates can ONLY Apply

Senior AWS Redshift Data Engineer (Contract | 1099)

Project Manager I (remote)

BUSINESS APPLICATION ANALYST / ENGINEER

Site Reliability Engineer, Infrastructure

Technical Support Engineer, PACS

Solutions Engineer

Network Engineer

Technical Support Engineer

Product Manager, Patient Experience

Project Manager II (remote)

DevOps Engineer, Cloud Engineer, Site Reliability Engineers - AWS, Terraform, Kubernetes, Python

Data Engineer (remote)

AI Development & Support Engineer

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