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Call Center Customer Service Professional (Monday-Friday, No Weekends) Remote

USAble Life -
Little Rock, AR

Apply Now

Job Details

$40,000 - $45,000 a year
1 day ago

Benefits

Paid training
Wellness program
Health savings account
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Confidential information handling
Microsoft Outlook
Phone communication
High school diploma or GED
Customer engagement
Video conferences (communication methods)

Full Job Description

Please note: You must complete the pre-employment assessment after submission of the online application for your resume to be considered. The assessment must be completed on a computer, not a phone or tablet.

Customer Care Overview:

We are currently searching for career minded, customer service professionals, ideally with experience in Insurance and Benefits, to join our dynamic team at USAble Life! This is not your typical call center. We are taking calls from customers who may be going through a challenging time and we need to be at our best, including you! The ideal candidates will have experience working in a high volume call center solving complex customer concerns with grace and empathy. Our Customer Care Representatives understand the importance of excellence in service, responding efficiently and appropriately to customer concerns, and maintaining high customer satisfaction. Being able to deliver on our promise of making a meaningful difference in our customers lives demands excellence in word and action and our Customer Care Team delivers that everyday!

If you are not someone who demonstrates career stability, this may not be the right fit. We value our employees and customers. We need people who show up daily and deliver on our promise. There is no exception to this because our business demands it. If you enjoy making a meaningful difference in the lives of others, are an adept problem solver with outstanding people & communication skills, and want a chance to provide peace of mind when our customers need it most, this role may be the perfect fit for you.

Hours: Candidates must be able to work varying shifts of 8:00 a.m. to 4:30 p.m. CST or 8:30 a.m. to 5:00 p.m. CST

Joint Commitment: If you bring consistency, accountability, reliability, and professionalism to your work, we’d love to have you on our team. In return, you’ll join a culture that truly values and recognizes these strengths and rewards you with opportunities to learn, grow, and advance.

What We Offer You:

A culture that values employees and celebrates, empowers, and inspires a diverse workforce
Compensation is 40k to 45k dependent upon experience.
Outstanding and affordable benefits package including Medical, Dental, Vision, and company HSA contribution in 31 days or less
Great hours: Monday – Friday, No Weekends or Holidays
401(k) with up to a 6% match that is fully vested from day one
18 Days of PTO (prorated in 2026) plus 11 paid holidays
Yearly performance bonus potential of $2,700
Remote opportunity with company-provided equipment
Paid 6 week training
Team-oriented, collaborative group of peers
Career advancement opportunities
Tuition Reimbursement
Wellness Program
Employee Resource Groups
This is a remote position.

What We Do:

Committed to delivering the best insurance products for our customers
Invested in the success of our team members
Engaged as a diverse group of individuals working together to go the extra mile
Recognized as multi-year Best Places to Work in Arkansas, Florida, and Hawaii

What You'll Do:

Demonstrate in both word and action a high quality of care, service, and accountability
Answer a high volume of calls related to complex and sensitive insurance benefits and claims issues
Communicate professionally and empathetically to make it easy for members and employers to understand and access their Life, Disability and Essential Care and Recovery insurance
Exhibit our commitment to providing peace of mind
Ensure we remain the preferred choice for employers, insurance agents, benefits administrators , and brokers in our distribution network

Essential Duties:

Demonstrates proficiency in our products and services
Provide exceptional service by listening, understanding, and demonstrating empathy for the caller's needs and situation
Review and proficiently explain coverage provisions, claims statuses, and claims decisions
Navigate multiple computer systems as sources of customer information to answer inquiries, troubleshoot claims, and investigate payment discrepancies
Demonstrate proficiency in our products and services
Respond to questions from members, employers, and brokers regarding claims, policies, and billing requests
Address customer inquiries via phone and email
Maintains well written notes on all service interactions in a Customer Management Systems (Salesforce) so that the customer and team members can quickly and accurately understand and follow up if necessary
Manages all self-reporting related to productivity as required

Required Knowledge, Skills, and Abilities:

Outstanding communication skills with the ability to express verbal and written information clearly and professionally
Ability to maintain reliable high‑speed internet service with sufficient bandwidth to perform all job duties, including participating in video calls
Ability to maintain a dedicated, distraction‑free workspace and ensure the secure, compliant use of confidential information and company equipment
Ability to maintain punctual and regular attendance is a minimum expectation
Experience working in a high volume call center environment is required
Ability to listen to the customer's question, probe for appropriate information, and understand the underlying need
Strong critical thinking and complex problem-solving skills
Demonstrate strong troubleshooting skills and ability to work in and navigate through multiple administrative systems to locate information, investigate, and resolve service requests
Ability to be self-sufficient, manage time in a scheduled work environment and work well with other team members
Knowledge of MS Office including Word, Excel, and Outlook
Understand the sensitivity of customer data and demonstrate the ability to protect both customer and business information
Ability to maintain perfect attendance during the 6 week training period
Experience working in Life, Health, or Supplemental Insurance is preferred
Bilingual in English and Spanish is a plus

Required Education and Experience:

High school diploma or GED
3 years working in a professional, customer facing role either on the phone or in person
Demonstrated career stability

Preferred Education and Experience

Associates Degree in Communications, Marketing, Business Administration, Insurance or related field
2 years of insurance experience

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

USAble Life is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#USAL2

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

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