Top 62 Rep Returns Ii Jobs

Customer Assurance Representative II
A.O. Smith —Lebanon, TN
- Full-time
- Hybrid work
- Microsoft Word
- Mid-level
- Windows
- Disability insurance
- Health insurance
Quick Apply
Associate Quality Engineer
New Hampshire Ball Bearings, Inc (NHBB) —Laconia, NH
- Microsoft Excel
- Mid-level
- Business
- Dental insurance
Quick Apply
Outpatient Access Rep II
University of Rochester —Rochester, NY
- $19.15 - $25.85 an hour
- Full-time
- Vital signs
- Word processing
- HIPAA
Sales Support Rep II
MSC Industrial Supply Co. —Davidson, NC
- From $20 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
Outpatient Access Rep II - 3x12 Shift
University of Rochester —Rochester, NY
- $19.15 - $25.85 an hour
- Full-time
- Vital signs
- Word processing
- Urgent Care
Customer Service Rep II
Motion Industries (MOT) —Manchester, NH
- Full-time
- Mid-level
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
PATIENT ACCOUNT REP II CORPORATE
Covenant Health —Knoxville, TN
- Full-time
- HIPAA
- Mid-level
- Office
Customer Service Rep/Cashier
Sg II Energy LLC —Pittsburgh, PA
- $13 an hour
- Full-time
- Writing skills
- Merchandising
- High school diploma or GED
Quick Apply
Remote Medical Billing Patient Account Rep II
Hawaii Health Systems Corp —Kealakekua, HI
- $46,800 a year
- Full-time
- Hybrid work
- Current TB test
- Customer service
- Pass drug screening
Quick Apply
Military Customer Service Rep II
Airbus Helicopters, Inc. —Grand Prairie, TX
- Email
- Google Workspace
- Microsoft Excel
- Mid-level
- Profit sharing
- Paid parental leave
3d
On-Site Customer Service Rep II
Motion Industries (MOT) —Harvey, LA
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Customer Service Rep
M&M Industries, Inc. —Chattanooga, TN
- Full-time
- 5 years
- ERP systems
- Administrative experience
Quick Apply
Contact Center Rep I
ASSOCIATED CREDIT UNION —Peachtree Corners, GA
- $21.75 - $27.19 an hour
- Weekends as needed
- Microsoft Word
- Spanish
- Microsoft Outlook
Quick Apply
Customer Service Rep II
MiTek USA Inc —Chesterfield, MO
- Full-time
- Mid-level
- Residential
- High school diploma or GED
Quick Apply
Supply Chain Services Rep II
BayCare —Clearwater, FL
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
12d
Cust Serv Rep II
Motion Industries (MOT) —Lenexa, KS
- Full-time
- Sales
- 5 years
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
PATIENT SERVICE REP II
Covenant Health —Oak Ridge, TN
- Full-time
- Mid-level
- High school diploma or GED
- Clinic
HSC- Cust Serv Rep II
Motion Industries (MOT) —Sunrise, FL
- Full-time
- Spanish
- 5 years
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
TransPak, Inc. —Manor, TX
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
Quick Apply
Customer Care Advocate
TransUnion —Crum Lynne, PA
- $18.22 - $26.44 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Commuter assistance
- Paid parental leave

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Customer Assurance Representative II

A.O. Smith -
Lebanon, TN

Quick Apply

Job Details

Full-time

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Life insurance
Retirement plan

Qualifications

Customer communication
High school diploma or GED
Math

Full Job Description

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

As part of the customer assurance staff, participates in all supportive business functions necessary to maintain timely customer assurance. Build and foster customer relations for all customers (internal/external) by utilizing excellent, in-depth knowledge of company products, policies and programs.

Responsibilities

Process customer orders into SAP.
Utilize SAP information effectively and efficiently.
Coordinate product conversions with engineering/BOM/manufacturing and transportation.
Evaluate and recommend products to meet customer needs and sizing of products.
Follow-through on expedited requests received through customer assurance/sales representatives.
Follow-up with customers to resolve problems, answer questions, correspondence and reports.
Handle customers in a professional manner.
Serve as trainer for Customer Assurance Trainee and Customer Assurance Rep I positions.
Inform customer of unit prices, shipping date, anticipated delays, and any additional information as requested by customer.
Maintain positive relationships and communication with other departments within Lochinvar.
Make informed business decisions as deemed necessary (converting or upsizing at reduced price, search out units for national accounts buyback and make all arrangements, ship parts at reduced/no cost, etc.) depending on the situation at hand.
Offer substitute models for customers when unit requested is not available
Serve as key liaison for customer quotes and drawings.
Serves as liaison between customer and various intercompany departments to obtain resolution on issues.
Suggest additional products/parts/enhancements etc that will add value for the customer
Follow-up on orders to ensure delivery by specified dates.
Manage sales order backlog.
Process direct ship orders for AOS/Precision supplied units

Job Specific Responsibilities

Serve as department expert on codes.
Prepare and present proposals, quotes & recommendations based on customer need.
Analyze key customer business opportunities and threats. Provide information to sales force as needed.
Build solid relationships with key customers. Act as liaison and dependable point of contact for key accounts.
Confer with direct supervisor, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. .
Coordinate export of products as needed.
Participate in the resolution of credits and returns from managed accounts.
Partner with sales rep to meet and exceed customer’s assurance expectations.
Research in an effort to troubleshoot customer issue.
Submit quotes as needed for sales team.
Thoroughly understand and utilize programs available to maximize customer assurance (authorize.net, nationalboard.org, LochinvarConnect, NetWeaver, ePortal)
Attend training or products schools and customer functions to enhance product and technical knowledge.

Qualifications

High School Dipoma or equivalent, Associates Degree Preferred.
3+ years related customer assurance experience and/or training; or equivalent combination of education and experience.
Excellent computer skills in MS Word, Excel, PowerPoint, e-mail, and Windows
Strong customer service
Strong attention to detail, accuracy, and thoroughness
Ability to effectively prioritize and plan out work activities
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Education

High School Diploma or GED

Associate Degree in Related Field

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

#LI-AO
#LI-Hybrid
#Appcast

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Quick Apply

Refine Your Search

Rep Returns Ii jobs

Customer Assurance Representative II

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Sales Support Rep II

Outpatient Access Rep II - 3x12 Shift

Customer Service Rep II

PATIENT ACCOUNT REP II CORPORATE

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On-Site Customer Service Rep II

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Cust Serv Rep II

PATIENT SERVICE REP II

HSC- Cust Serv Rep II

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