Top 92 Repo Sales Support Jobs

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Recon Manager / Make Ready Manager

Autos Bravos -
San Antonio, TX

Quick Apply

Job Details

Full-time
$60,000 - $100,000 a year
6 days ago

Benefits

Health insurance

Qualifications

Vendor relationship building
Sourcing
Auto service management
Experience working in the automotive repair industry
Account management experience
Dealership experience

Full Job Description

Position Summary

The Recon Manager is responsible for overseeing the entire vehicle reconditioning process from acquisition to frontline-ready status. In a BHPH environment, this role is critical to controlling inventory turn, minimizing holding costs, and ensuring vehicles are retail-ready quickly and cost-effectively to support the dealership's in-house financing model.

This position will be responsible for managing the Workflow and KPIs across all areas of the Recon/Make Ready department, including:

· Fresh Inventory Recon

· Repo Inventory Recon

· Customer Paid

· Warranties

· Comebacks

· Wholesale Inventory

· Fleet Accounts

Key Responsibilities

Workflow & KPI Management

· Own and manage the full Recon/Make Ready department workflow across all vehicle categories.

· Establish, track, and report KPIs for each area: cycle time, cost per unit, technician productivity, and frontline-ready rate.

· Use recon management software to monitor real-time status of every vehicle in the pipeline.

· Identify bottlenecks and implement process improvements to hit turnaround targets (goal: 5–7 days frontline-ready).

· Report daily/weekly to management on department performance across all recon categories.

Fresh Inventory Recon

· Oversee the reconditioning of all newly acquired used vehicles from check-in to frontline-ready.

· Coordinate mechanical inspections, detailing, cosmetic repairs, and safety checks.

· Minimize holding costs by ensuring vehicles move through the recon process without delays.

Repo Inventory Recon

· Prioritize and expedite reconditioning of repossessed units to return them to the frontline quickly.

· Assess repo vehicle condition upon arrival and assign appropriate recon scope.

· Coordinate with collections and sales teams on repo unit availability and disposition decisions.

Customer Paid Work

· Manage customer-pay repair orders from write-up through completion and vehicle delivery.

· Ensure accurate estimates, timely communication with customers, and quality control on all completed work.

· Track customer-pay RO cycle times and satisfaction metrics.

Warranties

· Oversee all warranty repair orders, ensuring proper documentation and timely submission.

· Coordinate with warranty administrators and vendors to process claims accurately.

· Monitor warranty costs and flag recurring issues for management review.

Comebacks

· Track and manage all comeback vehicles (vehicles returned due to incomplete or unsatisfactory repairs).

· Identify root causes of comebacks and implement corrective actions to reduce recurrence.

· Hold technicians and vendors accountable for comeback rates as part of their KPI review.

Wholesale Inventory

· Manage light recon and preparation of vehicles designated for wholesale.

· Balance recon investment against expected wholesale value to protect margins.

· Coordinate timely staging and release of wholesale units.

Fleet Accounts

· Serve as the primary point of contact for fleet account service and reconditioning needs.

· Manage scheduling, workflow, and turnaround times for fleet vehicles to meet account SLAs.

· Maintain strong relationships with fleet account managers and ensure consistent service quality.

Vendor & Technician Management

· Source, onboard, and manage internal technicians and outside vendors.

· Require vendors to be available a minimum of 2x per week to maintain turnaround targets.

· Hold vendors accountable to time and cost standards; replace underperformers as needed.

· Prevent duplicate billing and vendor fraud through centralized check-in processes.

Qualifications

· 5+ years of automotive reconditioning, service, or used car operations experience.

· Prior experience in a BHPH, independent, or high-volume used car dealership preferred.

· Proven ability to manage multiple recon categories simultaneously (fresh, repo, customer pay, warranty, fleet, etc.).

· Strong vendor management and negotiation skills.

· Proficiency with recon workflow software (e.g., vAuto, Rapid Recon, or similar).

· Experience with dealership management software is a plus — familiarity with IDMS (Integrated Dealer Management System) is highly preferred.

· Ability to manage multiple vehicles and vendors simultaneously.

· Detail-oriented with strong organizational and time management skills.

· Valid driver's license with a clean driving record.

Pay: $60,000.00 - $100,000.00 per year

Benefits:

Health insurance

Work Location: In person

Quick Apply

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