Top 186295 Request Technology Jobs

Technology Success Advocate
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- $65,000 - $85,000 a year
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- 5 years
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Operations Technology Manager
McD Mateos —Syracuse, NY
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Client Support Associate (Wealth Management) 3 years experience
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Crestron Programmer
Gramophone —Timonium, MD
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IT Network System Administrator
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Technology Success Advocate

Bartlett Tree Experts -
Remote

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Job Details

Full-time
$65,000 - $85,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement
Life insurance

Qualifications

Desktop computer repair
Mobile device support
IT user and group management
Software deployment
English
Operating system updates
Printer (troubleshooting support)
Technology security practices
Automating deployment processes
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
Remote access software
Malware removal support
Computer networking
Collaborative technology platforms
Telecommunication
Hardware management
Productivity software
Access control management
Desktop administration
Peripheral hardware support
Operating system installation
Ticketing system technical support
Mobile devices

Full Job Description

Overview

Reporting to the Technology Success Manager, the Technology Success Advocate provides outstanding customer service to all end-users, has excellent interpersonal and communication skills, a deep but ever-evolving, technical knowledge, a positive attitude, a sense of urgency, and is collaborative, resourceful, punctual, and professional.

The Bartlett Office of Technology works to ensure proper computer and mobile device operation in support of essential business tasks for approximately 3,000+ users across 170+ office locations. This includes actively resolving help requests promptly, helping to maintain all applicable software applications and hardware, while continuing ongoing learning of new technology. Problem resolution will involve the use of diagnostic and service management tracking tools and providing in-person, hands-on help at the desktop level, phone support, and chat/email support.

Candidate must be available to work during standard business hours in the Central (CT), Mountain (MT), or Pacific (PT) time zones.

Benefits

$65,000 - $85,000 per year
Advancement opportunities - we promote from within
Medical, dental, vision, life, and disability insurance
401k retirement plan
Paid time off and holidays

To find out more about what life is like at Bartlett, check us out on Instagram @LifeatBartlett.

Responsibilities

Provide exceptional customer service support in person, on the phone or through chat/email
Utilize helpdesk platform (Freshdesk) to monitor, assign, and respond to helpdesk tickets while meeting SLA’s
Install and configure computer hardware, software, and printers
Investigate, diagnose and resolve computer software and hardware issues
Assist with onboarding of new users
Assign users and computers to proper groups in Active Directory and manage security settings on files, folders, and shares.
Managing stock of equipment and other supplies
Support use of the Microsoft 365 Platform
- SharePoint / OneDrive standards and use
- Teams / PBX use
- Office Suite Training
Maintain Technology service desk policies and procedures
Develop Knowledgebase articles for Technology group and end-users
Manage Technology assets and maintain software / hardware inventory

Qualifications

Undergraduate degree in Computer Science, Information Technology, or a similar technical field
5 or more years experience in a similar role
Essential Technology Skills
- Extensive knowledge of Microsoft Active Directory, Windows 10/11, PC and Mac hardware, printing, peripherals, mobile devices, remote access, systems imaging, virus/malware removal, and productivity applications (Office 365, Google Apps, Adobe, Okta, Zoom, etc.)
- Working knowledge of ticketing platforms (Freshdesk preferred), operating systems migrations, automated deployment of software packages and updates
- Strong working knowledge of networking, wireless, servers, telecom and security principles
Excellent interpersonal skills and command of written/spoken English, with the ability to communicate complex information easily and tactfully to a variety of audiences
Ability to work independently and take initiative; demonstrated ability to identify and troubleshoot complex problems and see them through to a resolution
Professional and service-oriented demeanor; must be able to work cooperatively with users and external partners
Excellent attendance and punctuality
Available to work on occasional evenings and weekends (as needed)
Technical certifications a plus (e.g. MCP, MCSE, ITIL, A+, etc.)
Fluency in written and spoken Latin American Spanish a plus
10% - 20% travel as needed

Location : Name

United States

Latest Post Date: englishcareers

5/7/2026

Type

Regular Full-Time

Apply Now

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Request Technology jobs

Technology Success Advocate

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