Top 3992 Request Technology Jobs in Atlanta, GA

Help Desk Agent
Polsinelli PC —Atlanta, GA
- $55,000 - $65,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Research
- Windows
- AD&D insurance
- Disability insurance
Information Technology Coordinator
CLAIRMONT PLACE CONDOMINIUM ASSOCIATION —Decatur, GA
- $40 an hour
- Full-time
- Mid-level
- Office
- 3 years
3d
Help Desk / Service Desk Analyst I -4P/663
4P Consulting Inc. —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Communication skills
Quick Apply
Receptionist
Opensity Solutions —Atlanta, GA
- Up to $23 an hour
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Senior Customer Support Services Specialist
TriNet —Atlanta, GA
- $23.08 - $36.06 an hour
- Full-time
- English
- Mid-level
- Office
- Employee stock purchase plan
- Disability insurance
7d
Member Resolution Associate/Retention - 100% Remote
Frontdoor —Atlanta, GA
- $16.63 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee stock purchase plan
- Disability insurance
5d
Data Specialist
Contact Government Services, LLC —Atlanta, GA
- $61,152 - $82,992 a year
- Full-time
- Mid-level
- Training & development
- Health insurance
- Dental insurance
Quick Apply
Onsite IT Support Technician
SERVIT INC —Atlanta, GA
- $55,000 - $60,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Service Desk Agent (Part-Time)
Cobb County Government —Marietta, GA
- $23.72 - $30.83 an hour
- Part-time
- Mid-level
- Office
- Windows
13d
Customer Service Representative
PV Heating, Cooling, & Plumbing —Atlanta, GA
- $18 - $24 an hour
- Full-time
- Office
- High school diploma or GED
- Conflict management
- Paid training
- Opportunities for advancement
Quick Apply
5d
Service Desk Analyst - Tier I
ITA Group Inc —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
IT Support Technician I
LEARFIELD —Atlanta, GA
- Full-time
- Computer science
- Azure
- Computer Science
- Health savings account
- Paid holidays
13d
IT Support Specialist - Decatur
SOUTHSIDE MEDICAL CENTER —Atlanta, GA
- Full-time
- 5 years
- System design
- Mid-level
Quick Apply
Member Concierge
Flexcar —Marietta, GA
- From $22.50 an hour
- Weekends as needed
- Continuous improvement
- Communication skills
- Outdoor work
- Health savings account
- Paid holidays
Quick Apply
12h
Agency Technology Specialist
The Piedmont Group —Dunwoody, GA
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Communication skills
- Disability insurance
- Dental insurance
Quick Apply
11d
Help Desk Analyst 2
4P Consulting Inc. —Atlanta, GA
- Full-time
- Mid-level
- US work authorization
- Organizational skills
Quick Apply
Customer Experience Agent
AnswerMTI —Atlanta, GA
- From $16 an hour
- Part-time
- Computer literacy
- Writing skills
- Typing
- Paid training
- On-the-job training
Quick Apply
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
Concierge Hospitality / Office Services Specialist
Varlyq Technologies —Atlanta, GA
- $22 an hour
- Full-time
- Background check
- Ability to lift 50 pounds
- In-person
- Free parking
Quick Apply
9d
Client Experience Specialist (West Coast)
OnPay —Atlanta, GA
- $24 - $25 an hour
- Remote
- QuickBooks
- 1 year
- Communication skills
- Paid holidays
- Disability insurance

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Help Desk Agent

Polsinelli PC -
Atlanta, GA

Apply Now

Job Details

Full-time
$55,000 - $65,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Bachelor's degree

Full Job Description

Polsinelli does not accept unsolicited resumes from search firms or agencies. Please, no phone calls or emails.

At Polsinelli, What a Law firm Should Be is not just our tagline, it is what we live every day. We strive to create an environment where our team members are encouraged to bring their creativity and professional passions into the workplace so they can thrive. Are you a people person who has a keen eye for detail, thrives in a professional environment and wants to be part of a dynamic team? We have the perfect role for an engaging professional like you!

Polsinelli is seeking a Help Desk Agent. This role can be hired as remote or hybrid, provided the candidate is in a state/jurisdiction wherein we practice. This is a second-shift position. The hours are 11-7 PM CT M-F. Prior law experience or work in a similar professional setting is highly preferable. The successful candidate will exhibit excellent communication and time management skills with a focus on end-user needs.

CORE RESPONSIBILITIES

Respond to requests for technical assistance in person, via phone, and email.
Identify and escalate situations requiring urgent attention, redirecting problems to the appropriate resource.
Diagnose and resolve technical hardware and software issues, assisting end-suers with technical and application functionality questions.
Research questions using available information resources.
Follow standard help desk procedures and recommend changes for continuous improvement.
Log/track all support requests and document resolutions in Helpdesk Ticketing System.
Proactively identify process improvement opportunities and support continuous improvement initiatives.
Engage in formal and informal knowledge transfer.
Build and maintain productive client relationships with all firm users.
Stay current with system information, changes, and updates.

QUALIFICATIONS AND SKILLS

A minimum of one (1) year of experience in helpdesk support, preferably within a law firm or professional services organization.
A college degree in Information Systems, Technology, or related field is strongly preferred, however, candidates with equivalent experience will be considered.
Proficiency in Microsoft desktop products, including Microsoft Desktop Operating Systems (Windows 10) and higher and Office 365 preferred.
Experience with MS Outlook E-mail Client operating in Microsoft O365 Exchange environment.
Experience with SCCM software deployment tools.
Ability to perform basic administration tasks related to Active Directory account management.
Ability to work independently and collaboratively in a teamwork/collaborative style and environment.
Experience with iManage, Kofax, and Litera software operations.
Working knowledge of video conferencing platforms such as Zoom and MS Teams.
Experience working with Help Desk ticketing solutions.
Familiarity with Mimecast a plus.

The budgeted salary range for this position is $55,000 - $65,000.

As part of full-time employment associated with this position, Polsinelli PC offers the following benefits: Paid time off, sick time off, a referral program, medical insurance and benefits, dental insurance, vision insurance, life insurance, AD&D insurance, ID Theft insurance, long-term disability benefits, short-term disability benefits, Parking/Transit reimbursement (varies depending on location), 401(k) benefits, and employee assistance benefits.

Polsinelli PC is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Experience

Required

1 year(s): Experience in helpdesk support, preferably within a law firm or professional services organization.

Education

Required

Bachelor's or better in Management Information Systems or related field
Bachelor's or better in Technology Management Services or related field
Bachelor's or better in Information Technology or related field

Behaviors

Preferred

Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

Request Technology jobs in Atlanta, GA

Help Desk Agent

Information Technology Coordinator

Help Desk / Service Desk Analyst I -4P/663

Receptionist

Senior Customer Support Services Specialist

Member Resolution Associate/Retention - 100% Remote

Data Specialist

Onsite IT Support Technician

Service Desk Agent (Part-Time)

Customer Service Representative

Service Desk Analyst - Tier I

IT Support Technician I

IT Support Specialist - Decatur

Member Concierge

Agency Technology Specialist

Help Desk Analyst 2

Customer Experience Agent

Jr. Service Desk Analyst, Technician

Concierge Hospitality / Office Services Specialist

Client Experience Specialist (West Coast)

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