Top 4302 Request Technology Jobs in Atlanta, GA

Customer Support Services Specialist
TriNet —Atlanta, GA
- $21.01 - $29.03 an hour
- Full-time
- English
- Mid-level
- Typing
- Employee stock purchase plan
- Disability insurance
5d
Receptionist
Opensity Solutions —Atlanta, GA
- Up to $23 an hour
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Data Specialist
Contact Government Services, LLC —Atlanta, GA
- $61,152 - $82,992 a year
- Full-time
- Mid-level
- Training & development
- Health insurance
- Dental insurance
Quick Apply
Help Desk Agent
Polsinelli PC —Atlanta, GA
- $55,000 - $65,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Research
- Windows
- AD&D insurance
- Disability insurance
Senior Customer Support Services Specialist
TriNet —Atlanta, GA
- $23.08 - $36.06 an hour
- Full-time
- English
- Mid-level
- Office
- Employee stock purchase plan
- Disability insurance
6d
Member Concierge
Flexcar —Morrow, GA
- From $22.50 an hour
- Weekends as needed
- Continuous improvement
- Communication skills
- Outdoor work
- Health savings account
- Paid holidays
Quick Apply
Help Desk Technician
LJG Sales and Marketing Inc —Smyrna, GA
- $23.36 - $28.13 an hour
- Full-time
- Computer science
- Computer Science
- Computer literacy
- Paid holidays
- Paid time off
Quick Apply
6d
Information Technology Coordinator
CLAIRMONT PLACE CONDOMINIUM ASSOCIATION —Decatur, GA
- $40 an hour
- Full-time
- Mid-level
- Office
- 3 years
1d
Help Desk / Service Desk Analyst I -4P/663
4P Consulting Inc. —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Communication skills
Quick Apply
IT Support Specialist - Decatur
SOUTHSIDE MEDICAL CENTER —Atlanta, GA
- Full-time
- 5 years
- System design
- Mid-level
Quick Apply
IT Support
MOTO Technology Services, LLC —Atlanta, GA
- Classroom
- Computer science
- Computer Science
Quick Apply
13d
Service Desk Analyst - Tier I
ITA Group Inc —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Service Desk Agent (Part-Time)
Cobb County Government —Marietta, GA
- $23.72 - $30.83 an hour
- Part-time
- Office
- Windows
- 1 year
10d
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
IT Support Technician I
LEARFIELD —Atlanta, GA
- Full-time
- Computer science
- Azure
- Computer Science
- Health savings account
- Paid holidays
12d
Onsite IT Support Technician
SERVIT INC —Atlanta, GA
- $55,000 - $60,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Agency Technology Specialist
The Piedmont Group —Dunwoody, GA
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Communication skills
- Disability insurance
- Dental insurance
Quick Apply
10d
Junior IT User Support Specialist
Greenberg Traurig —Atlanta, GA
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
Customer Experience Agent
AnswerMTI —Atlanta, GA
- From $16 an hour
- Part-time
- Computer literacy
- Writing skills
- Typing
- Paid training
- On-the-job training
Quick Apply
Client Experience Specialist (West Coast)
OnPay —Atlanta, GA
- $24 - $25 an hour
- Remote
- QuickBooks
- 1 year
- Communication skills
- Paid holidays
- Disability insurance

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Customer Support Services Specialist

TriNet -
Atlanta, GA

Apply Now

Job Details

Permanent | Full-time
$21.01 - $29.03 an hour
5 days ago

Benefits

Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
Paid time off
On-the-job training
Vision insurance

Qualifications

English

Full Job Description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

A Brief Overview
The role serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues.

What you will do

Provide excellent customer service to TriNet clients and worksite employees in various areas of subject matter expertise; including payroll, benefits and human resources related inquiries.
Works to resolve general, low complexity customer issues and inquiries via phone, email, chat and service cases.
Ensures proper triage, escalation and effective resolution of more complex inquiries to the appropriate subject matter expert
Documents all customer interactions in the CRM system (Salesforce)
Manages open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing.
Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to TriNet’s customer retention and customer satisfaction goals.
Strives to deliver first contact resolution
Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.
Performs other duties as assigned
Complies with all policies and standards

Education Qualifications

General education, vocational training and/or on-the-job training required

Experience Qualifications

Typically 2+ years Customer Service experience required
Typically 2+ years HR or related payroll and benefits experience preferred

Skills and Abilities

High level of proficiency in Microsoft Office Suite, PeopleSoft and SalesForce
Fluency in English, bilingual required
Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.)
Ability to follow established procedures in a timely, accurate manner.
Ability to maintain confidentiality of corporate data
A demonstrated commitment to high professional ethical standards and a diverse workplace
Excellent verbal and written communication skills.
Minimum typing proficiency of 35 words per minute.
Ability to communicate with employees at all levels of the organization.
Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities.
Able to gain a substantial understanding of the job quickly and apply knowledge and skills to complete a wide range of tasks.

Travel Requirements
No travel

The preferred location for this role is Atlanta, GA, and the salary range for this location is $21.01 to $29.03. All qualified external applicants will be considered for an in-office role, based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the company’s discretion. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.

Apply Now

Refine Your Search

Request Technology jobs in Atlanta, GA

Customer Support Services Specialist

Receptionist

Data Specialist

Help Desk Agent

Senior Customer Support Services Specialist

Member Concierge

Help Desk Technician

Information Technology Coordinator

Help Desk / Service Desk Analyst I -4P/663

IT Support Specialist - Decatur

IT Support

Service Desk Analyst - Tier I

Service Desk Agent (Part-Time)

Jr. Service Desk Analyst, Technician

IT Support Technician I

Onsite IT Support Technician

Agency Technology Specialist

Junior IT User Support Specialist

Customer Experience Agent

Client Experience Specialist (West Coast)

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