Top 4334 Request Technology Jobs in Atlanta, GA

Service Desk Agent (Part-Time)
Cobb County Government —Marietta, GA
- $23.72 - $30.83 an hour
- Part-time
- Office
- Windows
- 1 year
9d
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
Help Desk / Service Desk Analyst I -4P/663
4P Consulting Inc. —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Communication skills
Quick Apply
IT Support
MOTO Technology Services, LLC —Atlanta, GA
- Classroom
- Computer science
- Computer Science
Quick Apply
11d
Help Desk Agent
Polsinelli PC —Atlanta, GA
- $55,000 - $65,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Research
- Windows
- AD&D insurance
- Disability insurance
Associate, Advisor Support Associate
BlackRock Investments —Atlanta, GA
- $105,000 - $137,500 a year
- Hybrid work
- Microsoft Outlook
- Bachelor of Science
- Mid-level
- Health insurance
- Tuition reimbursement
Client Experience Specialist (West Coast)
OnPay —Atlanta, GA
- $24 - $25 an hour
- Remote
- QuickBooks
- 1 year
- Communication skills
- Paid holidays
- Disability insurance
Customer Support Specialist
Granum —Atlanta, GA
- $55,000 - $65,000 a year
- Remote
- Research
- Bachelor's degree
- US work authorization
- Health savings account
- Paid holidays
IT Support Specialist - Decatur
SOUTHSIDE MEDICAL CENTER —Atlanta, GA
- Full-time
- 5 years
- System design
- Mid-level
Quick Apply
PC Support Analyst
Yamaha Motor US —Marietta, GA
- 5 years
- Computer literacy
- Writing skills
- Profit sharing
- Wellness program
FOIA Analyst
Contact Government Services, LLC —Atlanta, GA
- $75,000 - $125,000 a year
- Full-time
- Remote
- 6 years
- English
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
RedHelm —Atlanta, GA
- Weekends as needed
- Remote
- Windows
- Continuous improvement
- Data entry
- Paid holidays
- Health insurance
Quick Apply
7d
Onsite IT Support Technician
SERVIT INC —Atlanta, GA
- $55,000 - $60,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Mid -level Service Desk Analyst, Technician
DMI —Atlanta, GA
- $73,000 - $75,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Commercial
- Disability insurance
- Health insurance
Jr. IT Asset Management Specialist
DMI —Atlanta, GA
- $73,000 - $75,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- High school diploma or GED
- Commuter assistance
- Health insurance
Records Supervisor
City Of Sandy Springs —Sandy Springs, GA
- $38.84 an hour
- 8 hour shift
- 5 years
- Research
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Card Services Support Representative
ASSOCIATED CREDIT UNION —Peachtree Corners, GA
- $19.51 - $24.39 an hour
- Weekends as needed
- Spanish
- Microsoft Outlook
- Computer literacy
Quick Apply
Help Desk Technician
LJG Sales and Marketing Inc —Smyrna, GA
- $23.36 - $28.13 an hour
- Full-time
- Computer science
- Computer Science
- Computer literacy
- Paid holidays
- Paid time off
Quick Apply
4d
Data Specialist
Contact Government Services, LLC —Atlanta, GA
- $61,152 - $82,992 a year
- Full-time
- Mid-level
- Training & development
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician I
LEARFIELD —Atlanta, GA
- Full-time
- Computer science
- Azure
- Computer Science
- Health savings account
- Paid holidays
10d

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Request Technology jobs near Atlanta, GA

Service Desk Agent (Part-Time)

Cobb County Government -
Marietta, GA

Apply Now

Job Details

Part-time
$23.72 - $30.83 an hour
9 days ago

Qualifications

Desktop computer repair
Network troubleshooting
Technical support via phone
Phone communication
Client inquiry handling
Windows
Incident Escalation
User training (technical support)
Associate's degree in information technology
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Desktop applications
Productivity software
1 year
Associate's degree
Escalation handling
Peripheral hardware support
Entry level
Ticketing system technical support
Time management
Client interaction via phone calls
Information Technology

Full Job Description

JOB The purpose of this classification is to provide end user technical support and training for County hardware, software, personal computers, applications or other information systems as assigned. EXAMPLE OF DUTIES

Provides user support to County employees for computer hardware, software and peripherals: identifies and resolves problems to restore service to user in a timely and efficient manner.

Troubleshoots end-user problems: responds to initial requests for assistance and resolves problems; escalates problem to other personnel as appropriate.

Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession.

Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position.

Receives, logs, monitors and processes trouble tickets in the IT ticketing system.

Troubleshoots operating system, network connectivity, standard desktop applications, and departmental specific applications.

Troubleshoots calls related to user accounts and Microsoft Office applications.

Routes, escalates and reviews trouble tickets, provides support technician(s) with follow-up, and call closure to customers.

Provides exceptional call management to include quick, professional, and courteous behavior, and documents technical issues/requests in the IT ticketing system.

Utilizes multiple resources to ensure the next point of contract or information provided will address the customers inquiry.

Resolves Level 1 issues by first contact resolution (FCR).

Performs other related duties as assigned.

Minimum Qualifications

Associate Degree in Information Technology, or related field required; supplemented by one year of experience providing end user technical support; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Preferred Qualifications

1 – 2 years previous Call Center experience.
Experience providing support for Microsoft software and operating systems including Windows 10, Windows 11, Microsoft Office 365.
Experience providing support for computer hardware and peripherals.
Ability to communicate effectively with customers over the telephone.
Strong customer service, time management and problem determination/resolution skills.
Ability to resolve Level 1 and some Level 2 issues on the first contract resolution (FCR).

SUPPLEMENTAL INFORMATION

Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Sensory Requirements

Some tasks require the ability to communicate orally.

Environmental Factors

Essential functions are regularly performed without exposure to adverse environmental conditions.

EEO Statement

Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.

Apply Now

Refine Your Search

Request Technology jobs in Atlanta, GA

Service Desk Agent (Part-Time)

Jr. Service Desk Analyst, Technician

Help Desk / Service Desk Analyst I -4P/663

IT Support

Help Desk Agent

Associate, Advisor Support Associate

Client Experience Specialist (West Coast)

Customer Support Specialist

IT Support Specialist - Decatur

PC Support Analyst

FOIA Analyst

Help Desk Technician

Onsite IT Support Technician

Mid -level Service Desk Analyst, Technician

Jr. IT Asset Management Specialist

Records Supervisor

Card Services Support Representative

Help Desk Technician

Data Specialist

IT Support Technician I

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