Service Desk Coordinator
Elevate Technology Solutions —Brockton, MA
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
Quick Apply
Conference Receptionist
Rapport —Boston, MA
- $24 - $26 an hour
- Full-time
- Background check
- Computer literacy
- Office
- Commuter assistance
- Paid parental leave
Quick Apply
8d
IT Site Support Specialist
Haemonetics Corp. —Boston, MA
- $68,200 - $116,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Employee stock purchase plan
- Paid holidays
Mail Screener
Ricoh —Boston, MA
- Full-time
- Office
- Administrative experience
- High school diploma or GED
8d
Adult Services Librarian
Town of Marblehead —Marblehead, MA
- $1,204.64 - $1,469.66 a week
- Full-time
- Management
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Dental Hygienist - $5k Sign-On Bonus
Tend —Boston, MA
- $52 - $78 an hour
- Choose your own hours
- CPR Certification
- Dental office
- BLS Certification
- Wellness program
- Commuter assistance
Quick Apply
Senior Event Services Technician - Audio Visual, Event Technology
Pinnacle Live —Boston, MA
- $25.49 - $28.20 an hour
- Computer literacy
- Writing skills
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
Entry Level Sales Representative
Power Home Remodeling —Boston, MA
- $72,000 - $130,000 a year
- Urgently hiring
- Bachelor of Science
- Bachelor's degree
- Mentoring
- Paid parental leave
- Paid holidays
Quick Apply
Field Engineer
FIVE STAR PRODUCTS. Inc. —Boston, MA
- $85,000 - $140,000 a year
- Full-time
- Hybrid work
- Construction site
- 5 years
- Engineering
- Health insurance
- Dental insurance
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Event Services Supervisor - Audio Visual, Event Technology
Pinnacle Live —Boston, MA
- $26.44 - $29.63 an hour
- Computer literacy
- Writing skills
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
Entry Level Sales Representative
Power Home Remodeling —Brockton, MA
- $72,000 - $130,000 a year
- Urgently hiring
- Bachelor of Science
- Bachelor's degree
- Mentoring
- Paid parental leave
- Paid holidays
Quick Apply
12d
Veracross Student Information System Data Specialist
International School of Boston —Cambridge, MA
- $70,000 - $100,000 a year
- Full-time
- School experience
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
14d
Entry Level Sales Representative
Power Home Remodeling —Burlington, MA
- $72,000 - $130,000 a year
- Urgently hiring
- Bachelor of Science
- Bachelor's degree
- Mentoring
- Paid parental leave
- Paid holidays
Quick Apply
14d
Controller
The Confidential Search Company —Boston, MA
- Up to $175,000 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Disability insurance
- Health insurance
Quick Apply
Sales Representative
Power Home Remodeling —Boston, MA
- $72,000 - $130,000 a year
- Urgently hiring
- Bachelor of Science
- Bachelor's degree
- Mentoring
- Paid parental leave
- Paid holidays
Quick Apply
Entry Level Sales Representative
Power Home Remodeling —Woburn, MA
- $72,000 - $130,000 a year
- Urgently hiring
- Bachelor of Science
- Bachelor's degree
- Mentoring
- Paid parental leave
- Paid holidays
Quick Apply
14d
Developer Solution Architect, Incubation
Axis Communications —Chelmsford, MA
- $140,000 - $165,000 a year
- Full-time
- 7 years
- Azure
- Computer Science
- Paid parental leave
- Dental insurance
Sales Representative
Power Home Remodeling —Brockton, MA
- $72,000 - $130,000 a year
- Urgently hiring
- Bachelor of Science
- Bachelor's degree
- Mentoring
- Paid parental leave
- Paid holidays
Quick Apply
12d
Sales Representative
Power Home Remodeling —Burlington, MA
- $72,000 - $130,000 a year
- Urgently hiring
- Bachelor of Science
- Bachelor's degree
- Mentoring
- Paid parental leave
- Paid holidays
Quick Apply
14d
Senior Sales Engineer
General Dynamics Mission Systems, Inc —Dedham, MA
- $164,504 - $182,497 a year
- Urgently hiring
- Hybrid work
- Engineering
- Master's degree
- 8 years

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Request Technology jobs near Boston, MA

Service Desk Coordinator

Elevate Technology Solutions -
Brockton, MA

Quick Apply

Job Details

Full-time
$55,000 - $75,000 a year

Qualifications

Customer relationship building
Staff scheduling
Team scheduling
High school diploma or GED
Managing clients in a customer support role
Customer relationship management
Customer support
Cross-functional collaboration

Full Job Description

Service Desk Coordinator

Elevate Technology Solutions

Location: Brockton, MA (Hybrid after 90 days)
Employment Type: Full-Time

About Elevate Technology Solutions

Elevate Technology Solutions is a trusted technology partner delivering secure, scalable, and customer-focused IT services to commercial and government clients. We are committed to providing exceptional service experiences while helping organizations maximize the value of their technology investments.

Position Overview

Elevate Technology Solutions is seeking a highly organized and customer-focused Service Desk Coordinator to serve as the central point of coordination between clients and technical support teams. This role is responsible for managing the flow of service requests, coordinating technician schedules, monitoring ticket progress, and ensuring a high-quality customer experience from initial contact through resolution.

The ideal candidate thrives in a fast-paced environment, excels at communication and organization, and takes pride in delivering outstanding client service while helping technical teams operate efficiently.

Key Responsibilities

Serve as the primary point of contact for client support requests via phone, email, and ticketing systems.
Log, categorize, and document incidents and service requests with accuracy and attention to detail.
Prioritize and route support requests based on urgency, business impact, and service level agreements (SLAs).
Coordinate and manage technician schedules to optimize resource utilization and response times.
Monitor ticket queues, ticket aging, and SLA performance, proactively escalating issues when necessary.
Schedule onsite visits, maintenance activities, and project-related work while communicating updates to clients and technicians.
Conduct quality reviews of service tickets to ensure documentation, time tracking, and client communications meet company standards.
Maintain regular communication with clients regarding ticket status, scheduled work, and next steps.
Identify process improvement opportunities and recommend solutions that enhance service delivery and operational efficiency.
Follow and enforce established service desk processes, procedures, and best practices.

Required Skills & Qualifications

Strong customer service and relationship management skills.
Excellent verbal and written communication abilities.
Exceptional organizational, scheduling, and multitasking skills.
Strong attention to detail and follow-through.
Ability to prioritize competing demands in a fast-paced environment.
Experience working with ticketing, dispatching, or scheduling systems.
Familiarity with IT terminology and technical support environments.
Ability to work collaboratively across teams while maintaining a customer-first mindset.
High School Diploma or equivalent required.
Associate’s or Bachelor’s degree in Information Technology or related field preferred.

Preferred Experience

Experience in a customer-facing support, dispatch, coordinator, or service desk role.
Experience within a Managed Service Provider (MSP), IT services organization, or technical support environment.
Familiarity with ConnectWise or similar service management platforms.
Understanding of service delivery metrics, including response times, resolution times, and SLA compliance.

What Makes You Successful

You are highly organized and proactive.
You enjoy solving problems and keeping multiple priorities moving forward.
You communicate clearly and professionally with both clients and technical teams.
You take ownership of the customer experience and ensure no request falls through the cracks.
You are detail-oriented, quality-focused, and committed to continuous improvement.

IND-1

Salary 55K-75K

Quick Apply

Refine Your Search

Request Technology jobs in Boston, MA

Service Desk Coordinator

Conference Receptionist

IT Site Support Specialist

Mail Screener

Adult Services Librarian

Dental Hygienist - $5k Sign-On Bonus

Senior Event Services Technician - Audio Visual, Event Technology

Entry Level Sales Representative

Field Engineer

Event Services Supervisor - Audio Visual, Event Technology

Entry Level Sales Representative

Veracross Student Information System Data Specialist

Entry Level Sales Representative

Controller

Sales Representative

Entry Level Sales Representative

Developer Solution Architect, Incubation

Sales Representative

Sales Representative

Senior Sales Engineer

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