Top 4539 Request Technology Jobs in Boston, MA

IT Specialist
Todd & Weld LLP —Boston, MA
- $31.25 - $38.46 an hour
- Email
- Microsoft Outlook
- Mid-level
- Continuous improvement
- Health savings account
- Health insurance
Quick Apply
4d
Customer Service Representative
National Seating & Mobility, Inc. —Wilmington, MA
- $20 an hour
- Computer literacy
- Office
- High school diploma or GED
- Disability insurance
- Tuition reimbursement
Quick Apply
5d
Data Specialist
Contact Government Services, LLC —Boston, MA
- $61,152 - $82,992 a year
- Full-time
- Mid-level
- Training & development
- Health insurance
- Dental insurance
Quick Apply
Instructional Technology Specialist
Harvard University —Cambridge, MA
- Full-time
- Hybrid work
- Research
- Mid-level
- Analysis skills
- Commuter assistance
- Health insurance
Technology Support Specialist
Medford Public Schools —Medford, MA
- $60,000 - $70,000 a year
- Full-time
- School experience
- Mid-level
Mail Screener
Ricoh —Boston, MA
- Full-time
- Office
- Administrative experience
- High school diploma or GED
11d
Information Technology Specialist- Eataly Boston and Eataly Dallas
Eataly North America —Boston, MA
- $25 - $30 an hour
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
Guild - Technology Support Technician Grade 30 (SY26-27)
Boston Public Schools —Boston, MA
- School experience
- Classroom
- Google Workspace
1d
6am Inbound (Stocking) (T2822)
Target —Boston, MA
- $18.75 - $28.15 an hour
- Part-time
- 18 years or older
- Merchandising
- Entry level
- Flexible schedule
Server
Five Iron Golf Boston LLC —Boston, MA
- $6.75 an hour + tips
- Part-time
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Ability to stand for extended periods
- Disability insurance
- Dental insurance
Quick Apply
TECHNOLOGY ADVOCATE - CAMBRIDGE, MA
Waveguide —Cambridge, MA
- $28 - $31 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Commuter assistance
- Paid parental leave
Quick Apply
8d
Part Time Warehouse Associate - Boston
Odeko —Boston, MA
- $18 an hour
- Part-time
- English
- Entry level
- Health insurance
Quick Apply
12d
Technical Support Specialist, Monitoring
Nihon Kohden —Boston, MA
- $25 - $40 an hour
- Weekends as needed
- Bachelor of Science
- Mid-level
- Organizational skills
Retailer Support Representative
Cubic Corporation —Malden, MA
- $26 - $44 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Legal Conflicts Researcher-Full Time, Remote
ACCUFILE, INC. —Boston, MA
- Temporary
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
11d
Guest Advocate (Cashier), General Merchandise, Inbound (Stocking) (T3226)
Target —Boston, MA
- $18.75 - $28.15 an hour
- Part-time
- Merchandising
- Entry level
- Flexible schedule
Digital Equity Specialist
City of Cambridge, MA —Cambridge, MA
- $41.36 - $47.04 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Office
HelpDesk Administrator
Edward M. Kennedy Community Health Center, Inc. —Framingham, MA
- $20 - $23 an hour
- Full-time
- Computer literacy
- Mid-level
- Windows
- 403(b) matching
- Health insurance
Quick Apply
Seasonal: Overnight Inbound (Stocking) (T2822)
Target —Boston, MA
- $18.75 - $28.15 an hour
- Part-time
- Entry level
Library Assistant – Hirsh Health Sciences Library
Tufts University —Boston, MA
- $20.90 - $28.90 an hour
- Part-time
- Microsoft Office
- University
- Organizational skills

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IT Specialist

Todd & Weld LLP
Boston, MA

Quick Apply

Job Details

Full-time
$31.25 - $38.46 an hour
4 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Teamwork
Interpersonal skills
Employee relationship building
Attention to detail
Remote access software
Video conferences (communication methods)
Desktop administration
Stakeholder relationship building

Full Job Description

IT Support Specialist

Job Summary:

The IT Support Specialist is a highly service-oriented, end-user-focused technology professional responsible for providing responsive, practical, and calm technical support to attorneys, paralegals, accounting personnel, and professional staff in a complex litigation law firm. This role requires strong people skills, sound judgment, urgency, and the ability to shift priorities quickly while troubleshooting software, hardware, connectivity, remote access, business-related software, accounting systems, and litigation-related technology needs. The ideal candidate is approachable, patient, discreet, and able to translate technical issues into clear solutions that keep employees productive and client matters moving forward.

Key Responsibilities

· End-User Support and Service Delivery

o Provide responsive first- and second-level technical support to attorneys, paralegals, accounting personnel, and administrative staff by phone, email, remote session, ticketing system, and in person.

o Triage, prioritize, and resolve support requests involving hardware, software, printers/scanners, mobile devices, connectivity, VPN, Microsoft 365, document management, video conferencing, remote access, and business applications, applying appropriate urgency for court deadlines, client deliverables, filings, depositions, and trial preparation.

o Communicate clearly and respectfully with users of varying technical skill levels, providing practical explanations, status updates, and follow-through until issues are resolved.

o Escalate complex or urgent issues to senior IT staff, vendors, or managed service providers while maintaining ownership of user communication and resolution tracking.

· Law Firm, Administrative, and Litigation Technology Support

o Support firm applications and workflows related to document management, time entry, billing, accounting, financial reporting, expense/payment processes, document routing, eDiscovery, transcript review, case preparation, trial presentation, and secure file sharing.

o Assist with technology needs for hearings, depositions, mediations, client meetings, war rooms, conference rooms, and trial preparation, including audiovisual, printing, scanning, and remote participation tools.

o Maintain discretion and confidentiality when supporting users, devices, systems, and data connected to sensitive client matters.

· Systems, Accounts, and Operations

o Assist with onboarding, role changes, equipment setup, account provisioning, access changes, and offboarding for employees.

o Support Windows workstations, laptops, mobile devices, printers, peripherals, Microsoft 365, Active Directory/Entra, security tools, and approved SaaS applications.

o Assist with routine server, network, endpoint, patching, asset inventory, and SaaS administration tasks as directed.

o Document support requests, troubleshooting steps, resolutions, and recurring issues to improve the IT knowledge base, user experience, and service consistency.

· Training, Collaboration, and Continuous Improvement

o Provide patient, practical coaching to employees on firm technology, cybersecurity practices, collaboration tools, and efficient workflows.

o Partner with HR, firm leadership, and IT colleagues on training and development needs that support user adoption and the firm’s learning environment.

o Participate in IT projects, software rollouts, upgrades, testing, vendor coordination, and change management activities.

o Stay current on legal technology tools, cybersecurity practices, and support methods relevant to a professional services environment.

Preferred Qualifications

· 2–4 years of experience in help desk, desktop support, or end-user technology support, preferably in a law firm, professional services, litigation support, or other deadline-driven environment.

· Strong troubleshooting skills, with the ability to diagnose issues quickly, ask effective questions, prioritize competing requests, and determine practical next steps.

· Service-oriented, patient, professional, and composed when supporting users under pressure or responding to business-critical technology issues.

· Clear written and verbal communication skills, including the ability to explain technical concepts to non-technical users and provide timely status updates.

· Proficiency supporting Windows, Microsoft 365, Outlook, Teams, Office applications, laptops, desktops, printers/scanners, mobile devices, peripherals, remote access, and common connectivity issues.

· Familiarity with Active Directory, Entra ID, user permissions, networking fundamentals, endpoint security, SaaS administration, and related access-management tasks.

· Ability to support accounting, administrative, and legal users with business applications, reporting workflows, billing or financial support requests, printing/scanning needs, and time-sensitive operational issues.

· Experience using ticketing systems and maintaining clear documentation of requests, troubleshooting steps, resolutions, follow-up, and escalations.

· Demonstrated discretion, sound judgment, and respect for confidential client, firm, and user information.

· Ability to work independently, collaborate effectively, and build trusted relationships with attorneys, staff, vendors, and IT colleagues.

Core Competencies

Success in this role requires a service-first mindset, calm professionalism, excellent follow-through, sound judgment, and the ability to support employees with patience and urgency. The IT Support Specialist must be comfortable working in a fast-paced legal environment where priorities can change quickly, and technology issues may affect client service, court deadlines, filings, depositions, or trial preparation.

· Customer service and relationship-building

· Clear communication with technical and non-technical users

· Urgency, responsiveness, and ownership

· Prioritization and adaptability in a deadline-driven environment

· Discretion, confidentiality, and professional judgment

· Attention to detail and strong documentation habits.

· Collaborative problem-solving and continuous improvement

Work Environment:

This position operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

We are an Equal Opportunity Employer and value diversity in our workplace.

Target salary for this position is commensurate with relevant experience: $65,000 - $80,000.

Interested candidates please send resume to [email protected]

Pay: $31.25 - $38.46 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

Request Technology jobs in Boston, MA

IT Specialist

Customer Service Representative

Data Specialist

Instructional Technology Specialist

Technology Support Specialist

Mail Screener

Information Technology Specialist- Eataly Boston and Eataly Dallas

Guild - Technology Support Technician Grade 30 (SY26-27)

6am Inbound (Stocking) (T2822)

Server

TECHNOLOGY ADVOCATE - CAMBRIDGE, MA

Part Time Warehouse Associate - Boston

Technical Support Specialist, Monitoring

Retailer Support Representative

Legal Conflicts Researcher-Full Time, Remote

Guest Advocate (Cashier), General Merchandise, Inbound (Stocking) (T3226)

Digital Equity Specialist

HelpDesk Administrator

Seasonal: Overnight Inbound (Stocking) (T2822)

Library Assistant – Hirsh Health Sciences Library

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