Top 4803 Request Technology Jobs in Itasca, IL

IT Customer Service Professional - Enterprise
Solutions Networking Corporation —Woodridge, IL
- $22 - $26 an hour
- Full-time
- Background check
- Customer service
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Manager, Customer Experience Technology
Okta —Chicago, IL
- $204,000 - $281,000 a year
- Hybrid work
- Computer science
- Computer Science
- 3 years
Quick Apply
Information Security Engineer, Advanced
Zebra Technologies —Lincolnshire, IL
- $122,800 - $184,200 a year
- Hybrid work
- Master's degree
- 8 years
- C++
- Paid time off
- Parental leave
Cloud Engineering, Advanced
Zebra Technologies —Lincolnshire, IL
- $108,960 - $163,440 a year
- Hybrid work
- Azure
- Computer Science
- System design
- Paid time off
- Parental leave
Enterprise Systems Analyst, Advisor
Zebra Technologies —Lincolnshire, IL
- $108,960 - $163,440 a year
- Hybrid work
- Oracle
- System design
- Analysis skills
- Paid time off
- Parental leave
Sr. IT Help Desk Analyst
Knowles —Itasca, IL
- $80,000 - $90,000 a year
- Computer science
- 6 years
- Microsoft Outlook
Quick Apply
8d
Customer Service Representative
Knowles —Itasca, IL
- $50,000 - $70,000 a year
- Oracle
- Office
- Contracts
Quick Apply
6d
Service Desk Technician I
Assetmark —Chicago, IL
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- US work authorization
- Health savings account
- Health insurance
Accounts Receivable Agent
AIT Worldwide Logistics, Inc. —Itasca, IL
- $24.10 - $34.00 an hour
- Online Application
- Research
- High school diploma or GED
- Communication skills
- Paid parental leave
- Health savings account
Customer Service Representative
ABH Manufacturing —Itasca, IL
- $22 - $26 an hour
- Full-time
- Customer service
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T0893)
Target —Wood Dale, IL
- $17.00 - $25.50 an hour
- Part-time
- Entry level
- Flexible schedule
IS Specialist
ITASCA BANK & TRUST Company —Itasca, IL
- $52,700 - $79,100 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
Retail Sales Associate
Skechers USA Retail, LLC —Rosemont, IL
- $17.50 - $18.57 an hour
- Part-time
- 18 years or older
- Merchandising
- No high school diploma
- On-the-job training
- Flexible schedule
Quick Apply
Program Assistant - Library
Triton College —River Grove, IL
- $18.50 an hour
- Part-time
- High school diploma or GED
- University
- Organizational skills
1d
Warehouse Specialist
Qnity —Schaumburg, IL
- $22.23 - $34.93 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- Basic math
Digital Tech Support Analyst
Caterpillar —Chicago, IL
- $99,840 - $133,810 a year
- Full-time
- Computer Science
- Pass drug screening
- Research
- Health savings account
- Paid holidays
IT Administrative Support Specialist
Bright Light Medical Imaging —Arlington Heights, IL
- $25 - $27 an hour
- Full-time
- HIPAA
- Mid-level
- Office
- Paid training
- AD&D insurance
Quick Apply
1d
Retail Sales Associate
Sunglass Hut —Hoffman Estates, IL
- $16.79 - $25.18 an hour
- Part-time
- High school diploma or GED
- Cash register
- Organizational skills
- Health insurance
- Paid time off
1d
IT Site Support Analyst
Crane Payment Innovations —Mount Prospect, IL
- $65,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Helpdesk Analyst
Barilla —Northbrook, IL
- $70,000 - $85,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance

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IT Customer Service Professional - Enterprise

Solutions Networking Corporation
Woodridge, IL

Quick Apply

Job Details

Full-time
$22 - $26 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer follow-ups
Record keeping
Customer communication
Teamwork
Phone communication
Customer service
Service scheduling
Logistics customer service
De-escalation techniques
Managing clients in a customer support role
Client invoicing
Attention to detail
Task prioritization
Schedule creation
Project management software
Work order management software
Logistics order management
Order tracking
Time management

Full Job Description

Solutions Networking Corporation (SNC) is seeking an experienced IT Customer Service Professional — Enterprise to join our team in Woodridge, IL. For over 25 years, SNC has served as a trusted Service Provider delivering high-quality Managed Services and Enterprise IT support through remote and on-site delivery, built on a foundation of integrity, detailed professionalism, and a heightened sense of urgency in every interaction.

This role is the first Tier offering clients the first impression of SNC — and we take that seriously. You will be in constant action coordinating inbound client communications, documenting work orders, orchestrating vendor logistics, and following up on coordinating Enterprise technology issues, all while ensuring every request is accurately entered into the Order Management System timely and with precision. Our clients count on us to deliver exactly what the moment requires, and your personal standard of excellence is what makes that possible.

As the Tier 1 Customer Service Professional - Enterprise, it is critical that you are able and willing to follow escalation protocols to the Production Team for appropriate projects.

The right candidate brings integrity and detailed coordination to their work every single day. Walking the line of client demand, availability and freight vendor scheduling will require industry knowledge and proactive habits.

You will collaborate across the Enterprise Production, Warehouse/Shipping, and Technical teams, reporting to the Customer Service Manager. Strong written and verbal communication, client forward problem-solving, and a commitment to follow-through are non-negotiable here — because at SNC, high standards aren't a goal. They're the baseline.

Responsibilities include:

Answer inbound communications effectively and timely while capturing and properly documenting into the Order Management System for team response
Ensure to report updates for invoice purposes
Serve as back up for incoming Managed Services client communications when capacity demands and with Customer Service Manager approval.
Ensure all Enterprise project needs and client communications are updated and completed within the company’s Order Management System and client proprietary system per enterprise contract to support and keep every customer request current.
Collaborate with the Customer Service Manager to identify and submit for approval efficiency improving methods for handling client issues including workflow resolution, communication and follow-up with customers
Communicate timely with Production Team as request or clarity require.
Provide professional service in all efforts to ensure customer satisfaction levels meet or exceed company standards.
Escalate to the Customer Service Manager, as necessary, to deliver excellent customer service to irate or problematic clients.
Attend all meetings timely and prepared including Daily Stand Up, Team Meetings and others as assigned.
Serve as a member of the SNC Team and model excellence in customer service, collaboration, respect, professionalism and act as a Solutions Networking advocate
Adhere to SNC Communications policies and escalation commitments for internal and external alike.
Maintain a professional level of industry knowledge of operating systems, application software and hardware configurations being used to provide high levels of support to users.
Operate with discretion and confidentiality for employees and clients as a trusted Team member within SNC.

Requirements for successful candidates

Minimum 2 years’ experience working with Order Management Systems (OMS)

Minimum 2 years’ experience as Customer Service Professional within IT Industry re. onsite and remote Network needs – Managed Provider Clients

Minimum 2 yrs - Experience in all facets of Customer Service including de-escalation, documentation, follow-up process and written communications

Excellence at documenting in client note taking systems for invoicing

Minimum 2 years’ experience with logistical coordination of schedules, and priority assessment.

Demonstrates excellence with online solutions including Microsoft Suite as well as Project Management systems..

Highly organized

Demonstrates excellence in attention to detail.

Scheduling experience in coordinating client expectations and availability.

Energetic and mentally prepared

Preferred, though not required:

· Experience working with Enterprise Clients, a plus.

Specific experience using Connect Wise -RMM/Asio/PSA working with a managed services provider (MSP)

· Experience working in an MSP environment utilizing LabTech (ConnectWise Automate) and scripting for proactive system management.

Benefits and compensation:

This is a full-time, hourly position with a schedule of 8:00 am – 4:30 pm and that pays $22-$26 an hour dependent upon experience. Benefits for full-time employees include:

● Paid time off

● Medical Insurance- 100% of Employee coverage

● Retirement Plan – 3% matching annually

● Supplemental Medical Plan

● Dental insurance - 100% of Employee coverage

● Employee assistance program

● Life insurance

● Vision insurance- 100% of Employee coverage

Schedule:

● Monday to Friday,

All employees must pass a criminal background check and drug screen.

Please send a current resume and a cover letter including a paragraph about why you are looking for work RIGHT NOW .

Solutions Networking Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Pay: $22.00 - $26.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off

Experience:

Scheduling & Priority Assessment: 2 years (Preferred)
inbound Customer Service work order assessment: 2 years (Preferred)
within IT Industry and in Order Management Systems (OMS): 2 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

Request Technology jobs in Itasca, IL

IT Customer Service Professional - Enterprise

Manager, Customer Experience Technology

Information Security Engineer, Advanced

Cloud Engineering, Advanced

Enterprise Systems Analyst, Advisor

Sr. IT Help Desk Analyst

Customer Service Representative

Service Desk Technician I

Accounts Receivable Agent

Customer Service Representative

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T0893)

IS Specialist

Retail Sales Associate

Program Assistant - Library

Warehouse Specialist

Digital Tech Support Analyst

IT Administrative Support Specialist

Retail Sales Associate

IT Site Support Analyst

Helpdesk Analyst

I want to receive the latest job alert for Request Technology in Itasca, IL

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