Top 2489 Request Technology Jobs in Naperville, IL

Customer Success Manager
Diagnostic Support Services —Aurora, IL
- $80,000 - $100,000 a year
- Full-time
- Management
- 5 years
- Laboratory experience
- Health insurance
- Dental insurance
Quick Apply
Administrative Generalist
Rayno —Schaumburg, IL
- $45,000 - $50,000 a year
- Urgently hiring
- Microsoft Outlook
- No background check
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
Flora Arbor LLC —Elgin, IL
- $22 - $25 an hour
- Full-time
- Microsoft Excel
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
4d
Night Audit Agent
Fairfield Inn & Suites —Lombard, IL
- From $17 an hour
- Part-time
- Management
- Sales
- Windows
- Paid holidays
- Health insurance
Quick Apply
Accounts Payable Associate II
Ignite Medical Resorts —Park Ridge, IL
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health savings account
- AD&D insurance
Quick Apply
Customer Services Assistant- Nichols Library
Naperville Public Library —Naperville, IL
- $18.65 an hour
- Microsoft Outlook
- High school diploma or GED
- Reliable transportation
- Paid training
- Paid parental leave
Quick Apply
Computer Systems Support Specialist
Aqueity —Downers Grove, IL
- $45,000 - $60,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
- On-the-job training
- Vision insurance
Quick Apply
Sales Associate
Five Below Inc —Naperville, IL
- From $15 an hour
- Part-time
- Travel
- 16+ years old
- Entry level
- Health insurance
- On-the-job training
Quick Apply
Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
Quick Apply
Remittance Processor Associate I
FIS Global —Bolingbrook, IL
- Full-time
- Pass drug screening
- Research
- Office
ADULT AND TEEN SERVICES SPECIALIST - PROGRAMMING (PART-TIME)
Fountaindale Public Library —Bolingbrook, IL
- $18.92 - $29.71 an hour
- Part-time
- Mid-level
- Organizational skills
- 1 year
- Paid holidays
- Paid time off
Quick Apply
10d
Customer Services Assistant-95th Street Library
Naperville Public Library —Naperville, IL
- $18.65 an hour
- Microsoft Outlook
- High school diploma or GED
- Reliable transportation
- Paid training
- Paid parental leave
Quick Apply
Customer Service Rep B
Simco Electronics —Naperville, IL
- $24 - $27 an hour
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
4d
Overnight Inbound (Stocking) (T0840)
Target —Naperville, IL
- $17.25 - $25.90 an hour
- Part-time
- 18 years or older
- Merchandising
- Entry level
- Flexible schedule
8d
Entry Level IT Support Specialist
Liberty Creative Solutions —Tinley Park, IL
- From $23 an hour
- Full-time
- Microsoft Outlook
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Manager, Fulfillment Technology
HelloFresh —Aurora, IL
- $165,000 - $190,000 a year
- On call
- Computer science
- Computer Science
- 5 years
- Health insurance
- Paid time off
Quick Apply
4d
Deskside Tech - Local End User Support
NPO USA —Burr Ridge, IL
- Full-time
- Mid-level
- Ability to lift 50 pounds
- 2 years
- Health insurance
- Dental insurance
Quick Apply
IT Technical Analyst 2
TOPS Products —Naperville, IL
- $72,000 - $95,000 a year
- Full-time
- Azure
- DevOps
- Mid-level
Quick Apply
10d
IT Support Desk Technician
BALL HORTICULTURAL COMPANY —West Chicago, IL
- $48,000 - $57,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
- Profit sharing
- Paid holidays
Quick Apply
3d
Parts Counterperson
Rod Baker Ford SLS Inc —Plainfield, IL
- $75,000 - $120,000 a year
- Full-time
- Background check
- Clean driving record
- Dealership
- Health insurance
- Dental insurance
Quick Apply

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Customer Success Manager

Diagnostic Support Services
Aurora, IL

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer communication
Teamwork
Management
Team development
Bachelor's degree
Attention to detail
Management reporting

Full Job Description

Company Summary:

Diagnostic Support Services (DS2) provides healthcare organizations with the most needed laboratory and medical support services — including custom kitting & supplies, specimen collection & medical services, medical courier & transportation, and technology & integration.

Our mission is to serve as a single point of contact for our clients, helping them integrate our solutions and proprietary technology into their workflow to create efficiency, reduce costs, and stay competitive.

We proudly support a wide range of healthcare organizations — from medical laboratories and pharmaceutical companies to direct-to-consumer healthcare brands and clinical research organizations.

At DS2, our team is dedicated to delivering prompt, specialized, and compassionate service with a clear focus on improving both customer experience and patient outcomes.

Job Summary:

The Manager, Customer Success is responsible for leading the day-to-day operations of DS2's Customer Success and Logistics functions, ensuring exceptional client service, operational efficiency, and successful execution of client programs. This role provides leadership, coaching, and oversight to the Customer Success Project Management team while serving as a key operational partner across departments including Warehouse, Logistics, Phlebotomy, Sales, Finance, and Operations.

The Manager is responsible for overseeing client support activities, carrier management, operational workflows, and service delivery execution. This position ensures client needs are met through proactive communication, effective problem-solving, and cross-functional collaboration while driving process improvements that enhance customer satisfaction, operational performance, and scalability.

The ideal candidate is a strong people leader with experience in customer success, logistics, and operational management who thrives in a fast-paced healthcare services environment and is committed to delivering exceptional service to both clients and patients.

Key Responsibilities:

Team Leadership & Customer Success Oversight

Lead and support the Customer Success Project Management team, including coaching, training, performance management, and operational guidance.
Oversee daily workflows and ensure timely completion of client requests, escalations, and operational tasks.
Foster a customer-centric culture focused on responsiveness, accountability, and service excellence.
Assist with onboarding and training of new team members.
Monitor team performance metrics and identify opportunities for operational improvement and development

Operational Support & Process Management

Maintain documentation related to client requirements, pricing requests, and operational procedures.
Assist with implementation planning and operational readiness for new and existing clients.
Support internal reporting initiatives and provide insights related to client activity, and carrier performance.
Ensure compliance with company procedures, service standards, and client-specific requirements.
Assist in developing and improving SOPs, workflows, and customer success processes.

Cross-Functional Collaboration

Partner with Operations, Sales, Finance, and Customer Support teams to ensure alignment on client deliverables and operational priorities.
Communicate operational updates, risks, and service concerns proactively to leadership and stakeholders.
Support process improvement initiatives focused on operational efficiency and customer satisfaction.

Qualifications

Bachelor’s degree preferred or equivalent professional experience.
5+ years of experience in Customer Success, Operations Management, or Team Leadership roles.
Experience in healthcare, laboratory services, mobile phlebotomy, or medical logistics is required.
Previous experience managing or leading teams in a fast-paced operational environment.
Exceptional organizational and multitasking skills with strong attention to detail.
Ability to manage multiple priorities and shifting operational demands.
Strong written and verbal communication skills.
Proficiency in CRM systems such as Salesforce, and Microsoft Office.

Work Conditions:

On-site at DS2’s Aurora facility.
May involve lifting up to 50 lbs and occasional after-hours availability for facility emergencies or maintenance work.

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Are you able to work in office, 5 days a week?

Experience:

Management: 1 year (Required)
Healthcare: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

Request Technology jobs in Naperville, IL

Customer Success Manager

Administrative Generalist

Help Desk Technician

Night Audit Agent

Accounts Payable Associate II

Customer Services Assistant- Nichols Library

Computer Systems Support Specialist

Sales Associate

Service Desk Technology Support Analyst

Remittance Processor Associate I

ADULT AND TEEN SERVICES SPECIALIST - PROGRAMMING (PART-TIME)

Customer Services Assistant-95th Street Library

Customer Service Rep B

Overnight Inbound (Stocking) (T0840)

Entry Level IT Support Specialist

Manager, Fulfillment Technology

Deskside Tech - Local End User Support

IT Technical Analyst 2

IT Support Desk Technician

Parts Counterperson

I want to receive the latest job alert for Request Technology in Naperville, IL

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