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Technology Applications Specialist

PRT Staffing -
Parma, OH

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Job Details

$22.21 - $28.00 an hour

Qualifications

Optimizing workflow processes
Customer communication
Client onboarding
Bachelor's degree in information technology
Computer Science
XML
IT quality control
Automation software
ERP systems
System performance optimization
Software implementation
Application deployment
Mid-level
Incident Escalation
Quality assurance experience within IT
Analysis skills
Bachelor's degree
Production management software
JavaScript
Customer support ticket management
User acceptance testing
Computer networking
Software documentation
Quality control operations
ServiceNow
Customer support
System deployment
Application Maintenance
Productivity software
Technical writing experience within technology

Full Job Description

Position: Technology Applications Specialist

Location: Parma, OH (onsite)

Pay: $22.21 to $28.00 per hour based on experience, technical skills, and overall fit

Schedule: Monday - Friday, 8:00 AM to 5:00 PM

Build Your Career in Enterprise Technology Support

PRT Staffing is seeking a Technology Applications Specialist to join a growing team supporting business critical software applications that power production, workflow automation, customer fulfillment, and operational success. This is an excellent opportunity for someone who enjoys solving technical problems, supporting users, improving business processes, and working with a variety of enterprise applications.

If you are passionate about technology, enjoy troubleshooting, and want to grow your career in application support and business systems, we want to hear from you.

What You'll Do:
As a Technology Applications Specialist, you will help maintain, support, test, troubleshoot, and optimize software applications used throughout daily operations.

Application Support Responsibilities

Support enterprise software applications and business process systems
Troubleshoot and resolve application related issues
Assist users with software functionality and workflow questions
Monitor application performance and recommend improvements
Document issues, solutions, and process updates

Business Systems and Workflow Support

Support workflow automation platforms and production management systems
Assist with onboarding new customers and software implementations
Participate in User Acceptance Testing and Quality Control activities
Support print on demand, workflow, and production applications
Configure and maintain application settings and workflows

Ticket and Service Management

Respond to application support requests and incidents
Track issues through ticketing and support systems
Escalate complex technical issues when necessary
Communicate effectively with users and project stakeholders

Continuous Improvement

Identify opportunities to improve business processes and workflows
Assist with optimization and automation projects
Support testing and deployment of system enhancements
Maintain accurate technical documentation and support materials

Preferred Experience:
Experience supporting one or more of the following technologies is highly preferred:

Enterprise application support
Business process applications
ERP systems
Workflow automation platforms
Production management systems
ServiceNow or similar ticketing systems
User Acceptance Testing (UAT)
Quality Assurance or Quality Control processes

Bonus Skills:
Candidates with any of the following experience will stand out:

XML
Active Directory fundamentals
Networking fundamentals
PowerShell
Bash
Python
JavaScript
Other scripting or automation languages

Qualifications:

Bachelor's degree in Information Technology, Computer Science, Business Technology, or a related field preferred. Equivalent professional experience will also be considered.
Strong computer troubleshooting and technical problem solving skills
Proficiency with Microsoft Office applications
Excellent verbal and written communication skills
Strong organizational and time management abilities
Ability to manage multiple priorities in a fast paced environment
Strong analytical and critical thinking skills
Customer focused mindset with a commitment to providing exceptional support

Ready to take the next step in your technology career Apply today and join a team where your technical skills, problem solving abilities, and commitment to customer support can make a real impact every day.

#PRTP

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