Top 2896 Residence Program Coordinator Jobs

Global Assistance Coordinator
International Medical Group —Remote
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Travel reimbursement
- Paid parental leave
Coordinator, Data Operations
ASPCA —Remote
- $29.33 - $36.16 an hour
- Email
- Remote
- English
- Residential
- Analysis skills
- Paid parental leave
- Paid holidays
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In-Residence Course Coordinator - HSCET
Henry M. Jackson Foundation —Bethesda, MD
- $67,500 - $97,500 a year
- Full-time
- Hybrid work
- Mid-level
- Residential
- Health insurance
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Coordinator (Honors Program)
Saint Louis University —St. Louis, MO
- Full-time
- Hybrid work
- Mid-level
- Office
- Residential
- Wellness program
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Coordinator, Research Compliance Program
University of Nevada, Reno —Reno, NV
- Full-time
- Background check
- Customer service
- Mid-level
- Disability insurance
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Project Coordinator, Academic Program
University of Nevada, Reno —Reno, NV
- Weekends as needed
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- High school
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Coordinator for Residence Life
The University of North Carolina Greensboro —Greensboro, NC
- Full-time
- Mid-level
- Residential
- Master's degree
Program Service Coordinator
New Jersey Institute of Technology —Newark, NJ
- $63,129.05 - $83,738.94 a year
- Full-time
- Spanish
- English
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Program Coordinator for Student Affairs
Guilford College —Greensboro, NC
- Full-time
- Mid-level
- Residential
- 3 years
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- Disability insurance
12d
Residence Life Coordinator
Texas Tech University —Lubbock, TX
- Mid-level
- Residential
Residence Life Coordinator - Campus Life
Emory University —Atlanta, GA
- Full-time
- Mid-level
- Residential
- Master's degree
Residence Life Coordinator
State of South Carolina —Richland County, SC
- Full-time
- Mid-level
- Residential
- Master's degree
- Paid parental leave
- Paid holidays
7d
Residence Hall Coordinator
Huston-Tillotson University —Austin, TX
- $36,050 - $37,000 a year
- Full-time
- Writing skills
- Mid-level
- Residential
Quick Apply
Residence Life Coordinator
University of South Carolina —Richland, SC
- $44,296 - $64,229 a year
- Full-time
- Mid-level
- Office
- Residential
- Paid parental leave
- Paid holidays
Coordinator, Community Wildfire Preparedness - UNR Extension Living With Fire Program
University of Nevada, Reno —Reno, NV
- $57,000 - $74,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Disability insurance
- Health insurance
6d
Residence Life Coordinator
Aquinas College —Grand Rapids, MI
- Weekends as needed
- Mid-level
- Residential
- Master's degree
- AD&D insurance
- Paid holidays
Quick Apply
Residence Life Coordinator
OGLETHORPE UNIVERSITY INC —Atlanta, GA
- Full-time
- Mid-level
- Residential
- Ability to climb stairs
Residence Life Coordinator
Penn State University —University Park, PA
- $44,628 - $71,340 a year
- Online Application
- Mid-level
- Residential
- Master's degree
- Paid holidays
- Health insurance
Residence Coordinator I
The University of Texas at Tyler —Tyler, TX
- Weekends as needed
- Mid-level
- Residential
- Master's degree
- Retirement plan
Scholars Program Coordinator
Crystal Bridges —Bentonville, AR
- Weekends as needed
- Background check
- Writing skills
- Mid-level

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Global Assistance Coordinator

International Medical Group -
Remote

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Job Details

Full-time

Benefits

Travel reimbursement
Paid parental leave
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Microsoft Word
Microsoft Outlook
Phone communication
Word embeddings
Customer engagement

Full Job Description

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers. We are now accepting applications to fill our next training class.

Job Summary:
The Global Assistance Coordinator is the first point of contact for members, providers, and partners who call IMG for medical or travel-related assistance. In this role, you’ll gather essential information, verify key details, create accurate case records, and connect callers with the appropriate clinical, transport, or assistance team—helping ensure timely, coordinated support.
This is a position designed to build foundational knowledge in global assistance operations and support future growth into case coordination roles. If you enjoy helping others, communicate well under pressure, and thrive in a fast-paced environment, this may be a great fit

Job Details:

Location: Indianapolis, IN. Remote & Hybrid scheduling options available
Day shift schedule
Schedule will be set by contract, with the team covering 24/7/365
Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position

Perks:

Monthly performance bonus (*must meet department standards and qualifications)
Comprehensive Benefits package including Medical / RX / Dental/Vision Insurance
401k Plan with company match
Paid Parental Leave
Tuition Reimbursement
Paid Time Off

Duties and Responsibilities:

Handle inbound assistance calls (primary function)

Answer inbound calls from members, providers, facilities, and partners with a calm, professional, customer-focused approach.
Use approved scripts, prompts, and protocols based on caller type, program, and service guidelines.
Identify the reason for the call and route to the appropriate team (clinical, transport, travel, or other assistance) following established procedures.
Support accurate intake and routing for higher-acuity categories such as travel assistance, admissions, guarantees of payment, and return of mortal remains (ROMR).

Complete intake and create cases

Collect required details including member identifiers, caller information, location, reason for call, symptoms/onset, facility details, and relevant travel information.
When appropriate, document medical intake details such as presenting concern, diagnosis (if known), admission status, and facility information.
Create and update case records in CCMT/Dynamo with strong attention to accuracy and completeness.

Support eligibility verification

Use group administration systems and/or client rosters to validate eligibility when required.
Recognize when eligibility or benefit questions should be escalated to Precertification or Benefit Review.

Document accurately and complete administrative tasks

Create new member, provider, or facility profiles when needed.
Save and upload documentation correctly and follow data-handling procedures to protect sensitive information (including clearing templates as required).
Document call details and actions taken so the next team member can continue work without unnecessary re-contact.

Route cases and set tasks

Route cases to the correct queue (e.g., Assistance, Transport, Medical, Precertification) according to protocols and service-level expectations.
Create tasks and handoffs for nurses and assistance coordinators using approved templates and clear, complete notes.
Examples may include tasks related to coverage status, luggage support, companion coordination, and passport/travel documentation.

Recognize when to escalate

Identify urgent or high-risk situations and follow escalation procedures immediately.
Recognize when a call requires immediate transfer to clinical staff or other specialists (for example, overseas admissions or emergent symptoms).

Qualifications:

Fluent spoken and written English.
Customer service experience (any industry) and comfort handling phone-based support.
Strong communication skills with the ability to remain calm, clear, and professional with a diverse global caller base.
Detail-oriented approach to capturing complete and accurate information to avoid delays in service.
Strong computer skills, including the ability to navigate multiple systems/screens while managing live calls.

Preferred Qualifications:

Familiarity with general office procedures in addition to being computer literate with good keyboard skills. A sound working knowledge of Microsoft Word and Outlook is a requirement.
The ability to work under pressure as part of a close-knit team
Recognizes when situations require rapid escalation (medical emergencies, inpatient admissions, costs, facility requests).
Good organizational skills, the ability to prioritize workload and use own initiative.
Additional fluency or working knowledge of alternative language(s)
Exhibit empathetic insight into the customer journey, whether for a patient navigating a healthcare setting or a traveler in an international environment.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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